The checkin guy did not offer to help with bags, when it was a very small staircase and the room was on the 4th floor and there is no lift. Though during the checkout there was another guy, who did help me with my bag. They do not provide any vanity kit, and every time you go up to your room, you would regret your decision to book this property. Stay Away. Also the rooms are smaller than a bathroom, and then in the bathroom, if you stand, you can't even close the door.