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The Cumberland, London

4.5 star property

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Photo gallery for The Cumberland, London

Cocktail bar
Creator video - submitted by Fancy Nanc-ista
Exterior
Park View Room | Park view
Executive King Room (With Executive VIP Lounge Access) | Room amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Business services
$252
$210 nightly
$252 total
Total with taxes and fees
May 3 - May 4

Explore the area

View in a map
The Cumberland, Great Cumberland Place, Marble Arch, London, England, W1H 7DL
  • Place, Marble Arch
    ‪1 min walk‬
  • Place, Hyde Park
    ‪2 min walk‬
  • Place, Park Lane
    ‪2 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪61 min drive‬

Room options

View all photos for Classic Single Room

Classic Single Room | Premium bedding, in-room safe, desk, laptop workspace

Classic Single Room

9.4 out of 10
Exceptional
(22 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Twin Room

Classic Twin Room | Premium bedding, in-room safe, desk, laptop workspace

Classic Twin Room

8.8 out of 10
Excellent
(34 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Double Room

Classic Double Room | Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room

8.6 out of 10
Excellent
(57 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King

Premium bedding, in-room safe, desk, laptop workspace

Deluxe King

8.4 out of 10
Very good
(51 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin

8.2 out of 10
Very good
(16 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room | Premium bedding, in-room safe, desk, laptop workspace

Family Room

8.6 out of 10
Excellent
(37 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Park View Room

Park View Room | Premium bedding, in-room safe, desk, laptop workspace

Park View Room

9.6 out of 10
Exceptional
(8 reviews)
  • Park view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room | Premium bedding, in-room safe, desk, laptop workspace

Executive Twin Room

9.6 out of 10
Exceptional
(8 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive King Room (With Executive VIP Lounge Access)

Executive King Room (With Executive VIP Lounge Access) | Premium bedding, in-room safe, desk, laptop workspace

Executive King Room (With Executive VIP Lounge Access)

9.2 out of 10
Wonderful
(9 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite (With Executive VIP Lounge Access)

Studio Suite (With Executive VIP Lounge Access) | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite (With Executive VIP Lounge Access)

7.4 out of 10
Good
(8 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Star Suite (With Executive VIP Lounge Access)

Star Suite (With Executive VIP Lounge Access) | Premium bedding, in-room safe, desk, laptop workspace

Star Suite (With Executive VIP Lounge Access)

  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Accessible Double

Classic Accessible Double | Premium bedding, in-room safe, desk, laptop workspace

Classic Accessible Double

9.4 out of 10
Exceptional
(3 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room

8.8 out of 10
Excellent
(6 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Single Room

  • Sleeps 1

View all photos for Classic Double Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room

  • Sleeps 2

View all photos for Classic Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Twin Room

  • Sleeps 2

View all photos for Deluxe King

Premium bedding, in-room safe, desk, laptop workspace

Deluxe King

  • Sleeps 2

View all photos for Family Room

Premium bedding, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 4

View all photos for Executive Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Executive Twin Room

  • Sleeps 3

View all photos for Executive King Room

Premium bedding, in-room safe, desk, laptop workspace

Executive King Room

  • Sleeps 3

View all photos for Studio Suite

Premium bedding, in-room safe, desk, laptop workspace

Studio Suite

  • Sleeps 3

View all photos for Star Suite

Premium bedding, in-room safe, desk, laptop workspace

Star Suite

  • Sleeps 3

View all photos for Park View Room

Premium bedding, in-room safe, desk, laptop workspace

Park View Room

  • Sleeps 2

View all photos for Deluxe Twin

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin

  • Sleeps 2

View all photos for Deluxe Double Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room

  • Sleeps 2

View all photos for Accessible Classic Double Room

Premium bedding, in-room safe, desk, laptop workspace

Accessible Classic Double Room

  • Sleeps 2

Similar properties

Property entrance
The Marble Arch Hotel, by Thistle
London City Centre
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.2 out of 5, Very Good, 1,980 reviews
$201 nightly
The price is $241
May 3 - May 4
Total with taxes and fees
The Marble Arch Hotel, by Thistle

About the neighborhood

London

With a stay at The Cumberland, London, you'll be centrally located in London, steps from Frameless Immersive Art Experience and within a 5-minute walk of Hyde Park. .This luxury hotel is 1.6 mi (2.6 km) from Buckingham Palace and 1.8 mi (2.8 km) from Piccadilly Circus.

What's nearby

  • Marble Arch - 1 min walk - 0.0 miles
  • Hyde Park - 2 min walk - 0.1 miles
  • Park Lane - 2 min walk - 0.1 miles
  • Selfridges - 4 min walk - 0.3 miles
  • Oxford Street - 12 min walk - 0.7 miles

Getting around

  • Marble Arch Underground Station - 1 min walk
  • Marylebone Station - 15 min walk
  • London City Airport (LCY) - 59 min drive

Restaurants

  • ‪Zula Burger - ‬2 min walk
  • ‪Blank Street Coffee - ‬1 min walk
  • ‪Basta London - ‬3 min walk
  • ‪Pret a Manger - ‬1 min walk
  • ‪WatchHouse - ‬2 min walk

About this property

The Cumberland, London

The Cumberland, London offers 900 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 40-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 900 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite at Lirica, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:30 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in London? This hotel has 4306 square feet (400 square meters) of space consisting of conference space and 17 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:30 AM and 11:30 AM.
Lirica - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
SOUND Bar - This bar serves lunch, dinner, and light fare. Open daily.
Gordon Ramsay Hell's Kitchen - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (GBP 60 per day); reservations required
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:30 AM on weekends; GBP 21.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gordon Ramsay Hell's Kitchen
  • Lirica
  • SOUND Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 4,306 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways (35 inches high)
  • Raised toilet seat (24 inches high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 8 floors
  • Art Deco architecture
  • Built in 1929
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 100 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 21.50 per person
  • Airport shuttle fee: GBP 130 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: GBP 60 per day(1312 ft away; open 24 hours)
  • Pet fee: GBP 100 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Cumberland Guoman
Cumberland Guoman Hotel
Cumberland Guoman Hotel London
Cumberland Guoman London
Cumberland Hotel Guoman
Guoman Cumberland
Guoman Cumberland Hotel
Guoman Hotel Cumberland
Hotel Guoman Cumberland
Cumberland Hotel London
Cumberland Hotel
Cumberland London
The Cumberland Hotel London
Great Cumberland Place Hotel London
Great Cumberland Place Hotel
Great Cumberland Place London
Hotel Great Cumberland Place London
London Great Cumberland Place Hotel
Hotel Great Cumberland Place
The Cumberland a Guoman Hotel
The Cumberland
Great Cumberland Place London

The Cumberland, London Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1018 out of 1772 reviews
Rating 8 - Good. 464 out of 1772 reviews
Rating 6 - Okay. 183 out of 1772 reviews
Rating 4 - Poor. 50 out of 1772 reviews
Rating 2 - Terrible. 57 out of 1772 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Rachel

Stayed 2 nights in Jan 2026

10/10 Excellent

Jolene

Stayed 1 night in Jan 2026

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities
Upgraded to a deluxe double, very clean, comfortable and quiet.
Stayed 1 night in Jan 2026

8/10 Good

Nariddhi

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Jan 2026

10/10 Excellent

Juan

Stayed 1 night in Jan 2026

10/10 Excellent

Stephen

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Yes all very good and staff in the breakfast room excellent
Stayed 2 nights in Jan 2026

6/10 Okay

Liat

Stayed 6 nights in Dec 2025

10/10 Excellent

Faisal, Kuwait

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 4 nights in Jan 2026

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities
Everything
Stayed 1 night in Jan 2026

10/10 Excellent

Ellicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

6/10 Okay

Stephen

Stayed 1 night in Jan 2026

10/10 Excellent

Favour

Stayed 2 nights in Jan 2026

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brief London trip to meet friends. Have stayed at the Cumberland before, it's well situated, well organised and with it's music background just slightly 'quirky' - in a good way.
Stayed 2 nights in Jan 2026

10/10 Excellent

Declan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff
Stayed 1 night in Jan 2026

6/10 Okay

Sarah

Stayed 1 night in Nov 2025

10/10 Excellent

David, Oak Brook

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in and room very good. they have a nee restaurant in reception too. havent tried it but looks good
Stayed 3 nights in Jan 2026

10/10 Excellent

Suzanne

Stayed 1 night in Jan 2026

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Save the intro by Michael at check-in, Desmond from Ghana saved the day. From then on it was a perfect stay. All staff were great, breakfast rich, location perfect area buzzing and cleanliness paramount. Will be back!
Stayed 6 nights in Jan 2026

10/10 Excellent

Amanda

Stayed 1 night in Jan 2026

8/10 Good

Ala

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The service was great. Clean rooms. Housekeeping service was great. The concierge service was great. And, (Navu) the conciege man at the concierge was a great help. The only disadvantage was the loud noise that’s coming from the streets specially at night.
Stayed 6 nights in Dec 2025

8/10 Good

Marc

Stayed 2 nights in Dec 2025

2/10 Terrible

Caitlin

Disliked: Staff & service, amenities
Very unorganized!!!! I booked on hotels.com prepaid and paid hotel directly for upgrade. I had receipts via emails. Cumberland hotel staff ignored receipts and tried to double bill. No upgrade despite platinum status and extra fee. I spent 70 usd calling from USA to arrange airport pickup and 3 days of calling WhatsApp did not work no one returned calls to arrange . Finally someone did ! Contracted car service is lovely btw. Bartenders have no idea what a Kir Royal or a White Russian is. Then I personally ordered a car for pickup with concierge and they never ordered it a complete mess! Hotel is ok staff are young and ill trained. I do not recommend purely based on service too bad good location.
Stayed 1 night in Dec 2025

10/10 Excellent

Orhan, Greater MANCHESTER

Liked: Cleanliness, amenities, property conditions & facilities
Great location, lovely clean comfortable room and great staff
Stayed 4 nights in Dec 2025

6/10 Okay

Kelly

We stayed at The Cumberland as it was described as pet friendly and the location is ideal. After booking, I emailed them to tell them I was bringing a dog. I had checked their website beforehand. I received an email back from them 2 hours after my free cancellation period ended, informing me that there is a £100 charge for bringing dogs. This is to cover a specialist team deep cleaning the room. Whilst I understand this, I have a 4.5kg, non-shedding Labradoodle. Once we left, you couldn't tell she had been there. I have knocked a star off for the lack of transparency surrounding this. I don't think you can call yourself pet friendly and charge such an amount and not be very open about this i.e on the website. Next, none of the staff seemed to have a clue about where the dog was allowed or not. I was told by "star services" (reception) that I could not eat in the hotel with my dog. You definitely can't describe yourself as pet friendly and not allow pets with their owners to eat. We were allowed in the sports bar for food, and the staff at the restaurant area were very friendly about this but did tuck as away in the furtherest end of the sports bar and at breakfast (which pets are allowed at). I have also knocked another star off for the lack of staff knowledge about this, I feel you should be pet friendly or not and your staff should know what's allowed or not. I didn't enjoy trying to hide my pet in a pet friendly hotel.
Stayed 1 night in Dec 2025

8/10 Good

Cerie

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t have breakfast as thought was too expensive Room was spotless Staff very polite and helpful Mattress lumpy Air conditioning fine Would be nice if drinking water was available
Stayed 1 night in Dec 2025