I initially chose the Radisson Blue Edwardian because (1) it was close to Heathrow, (2) the Radisson brand, and (3) the traveler ratings. We checked into this hotel late because we flew in on a later flight from Rome to fly home to the USA a day later. We were tired, and we were greeted by the front reception area promptly. I was excited that we would be taken care of. I had booked a triple room. We were promised a king bed and a twin. We were given very few directions other than taking the lift up and our room number. On entering our room, we found a king bed and a chair. We looked everywhere for the twin bed (there were three of us - 3 adults). Again, we were exhausted and wanted to go to sleep. Instead of waiting to call down, I walked to reception and asked for clarification on our room. The reception employee said it was a triple room. I didn't see how. He ended up walking me to the room wherein he proceeded to show us that the "twin bed" was actually a trundle under the bed. We had been used to our beds (we slept in triples during most of our trip through Europe) being made. When he pulled the trundle out, it was not made up. Initially, I had to ask him if there were sheets. He said, "let me get you pillows from the closet." I asked him if there was a sheet for the person who intended to sleep on the trundle to cover themselves. He had to leave to find one. Here's the thing. I should not have to ask for these. Sheets and a pillow should be commonplace for any bed.