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Palms Hotel & Retreat By Palette London Romford

3.0 star property

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Photo gallery for Palms Hotel & Retreat By Palette London Romford

Bar (on property)
Accessible Double Room | Desk, soundproofing, iron/ironing board, free WiFi
Spa
Front of property
Bar (on property)

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
$92
$78 nightly
$92 total
Total with taxes and fees
Mar 23 - Mar 24

Explore the area

View in a map
Southend Arterial Road, Hornchurch, England, RM11 3UJ
  • Place, Upminster Golf Club
    ‪3 min drive‬
  • Place, Whitelands Dog Walking Area
    ‪6 min drive‬
  • Place, O2 Arena
    ‪49 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪86 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

7.6 out of 10
Good
(17 reviews)
  • Garden view
  • 142 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

  • Garden view
  • 144 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 167 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite | View from room

Bridal Suite

  • Garden view
  • 166 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • Garden view
  • 142 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2

View all photos for Bridal Suite

Desk, soundproofing, iron/ironing board, free WiFi

Bridal Suite

  • Sleeps 2

View all photos for Executive Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Executive Double Room

  • Sleeps 2

View all photos for Standard Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Accessible Double Room

Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

  • Sleeps 2

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Mar 26 - Mar 27
Total with taxes and fees
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About the neighborhood

Hornchurch

With a stay at Palms Hotel & Retreat By Palette London Romford in Hornchurch (Emerson Park), you'll be a 3-minute drive from Upminster Golf Club and 7 minutes from Warley Country Park. .This spa hotel is 16.7 mi (26.8 km) from ExCeL Exhibition Centre and 18.7 mi (30.2 km) from O2 Arena.

What's nearby

  • Upminster Golf Club - 3 min drive - 2.1 miles
  • Whitelands Dog Walking Area - 6 min drive - 1.7 miles
  • ExCeL Exhibition Centre - 43 min drive - 18.4 miles
  • O2 Arena - 49 min drive - 20.2 miles

Getting around

  • Upminster Station - 4 min drive
  • Upminster Underground Station - 4 min drive
  • London City Airport (LCY) - 41 min drive

Restaurants

  • ‪Costa Coffee - ‬5 min drive
  • ‪The Ardleigh - ‬18 min walk
  • ‪The Hop Inn - ‬6 min drive
  • ‪Great Wall Chinese Takeaway - ‬6 min drive
  • ‪Number One - ‬6 min drive

About this property

Palms Hotel & Retreat By Palette London Romford

Palms Hotel & Retreat By Palette London Romford offers 138 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
Make yourself at home in one of the 138 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take time to pamper yourself with a visit to the full-service spa. Additional amenities at this hotel include concierge services, a picnic area, and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours).
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Hornchurch? This hotel has 270 square feet (25 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Palms Hotel & Retreat By Palette London Romford has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • A restaurant

Things to do

  • Full-service spa
  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: GBP 100 per person (one-way)
  • Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Palms Hotel & Retreat By Palette London Romford Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 58 out of 150 reviews
Rating 8 - Good. 31 out of 150 reviews
Rating 6 - Okay. 21 out of 150 reviews
Rating 4 - Poor. 8 out of 150 reviews
Rating 2 - Terrible. 32 out of 150 reviews

8.0/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Ceri

Stayed 1 night in Dec 2025

10/10 Excellent

Jon

Stayed 1 night in Dec 2025

2/10 Terrible

Kevin

Business traveler
Disliked: Cleanliness, staff & service, amenities
Check in takes way too long. The rooms are falling apart. Kettle in room but no teaspoons, milk or sugar. Place is full of dodgy people. Avoid.
Stayed 1 night in Dec 2025

2/10 Terrible

Harsarup

Stayed 2 nights in Nov 2025

4/10 Poor

Mark

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A clear contractors hotel carpark full of vans taking 4 spaces each so parking was a challenge. Front desk welcome poor. When they ask for a damage deposit before check in it says it all. Room had superficial clean, tv remote missing. Thin walls so you hear everything, no hand towel. Damages walls. Curtains don't meet….never again…
Stayed 1 night in Dec 2025

2/10 Terrible

Ishmael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
awful experience wifi didn't work tv didn't work heating was set to on with temperature control not working, so dusty we kept sneezing couldn't stay the night so left after a few hours, the staff member told me to ask the manager to fix the wifi the next day even though I was only staying one night?
Stayed 1 night in Dec 2025

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Really warm room with a comfortable large bed.
Stayed 1 night in Dec 2025

2/10 Terrible

Ceejay

Disliked: Staff & service
Clean room poor customer service rude staff and loud atmosphere if you like peace don’t come here
Stayed 1 night in Dec 2025

8/10 Good

PAUL

Stayed 1 night in Nov 2025

10/10 Excellent

Jon

Stayed 1 night in Nov 2025

10/10 Excellent

Akinduro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay at the palms. I stayed for four days for a wedding event that took place in the event center. The staff were warm and most especially Nicholas at the front office also the housekeeping team that came in every morning for the room cleaning. The entire team was helpful. The Palms is near Harold Wood station, where you get on the Elizabeth line to take you to Heathrow airport or connect other places in the UK. Amber cabs are available to take you to the train stations or anywhere you want to go. Overall, I had an amazing time and will definitely visit again.
Stayed 4 nights in Nov 2025

10/10 Excellent

Saiyedah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Katie

Business traveler
Liked: Cleanliness, property conditions & facilities
Always good to stay at palms and would highly recommend if your travelling on business it’s beside the a127 just off of the m25
Stayed 2 nights in Nov 2025

10/10 Excellent

Katie

Stayed 1 night in Nov 2025

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed a few times.. Clean, polite and great restaurant on site
Stayed 1 night in Nov 2025

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, polite staff and the restaurant Boka on site serves amazing food. Or they provide room service if you don’t fancy leaving the room.
Stayed 1 night in Nov 2025

6/10 Okay

Neil

Business traveler
Liked: Cleanliness, staff & service, amenities
Wifi was non existent. Consequently TV didn't offer any stable channels and had no phone signal so went to sleep earlier than was expecting to
Stayed 1 night in Nov 2025

8/10 Good

Yeboah, Accra

Stayed 10 nights in Nov 2025

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Friendly staff. Clean, comfortable spacious rooms, excellent restaurant.
Stayed 1 night in Nov 2025

10/10 Excellent

Dylan

Stayed 3 nights in Nov 2025

10/10 Excellent

Ajay

Stayed 1 night in Nov 2025

8/10 Good

Paul

Stayed 1 night in Nov 2025

6/10 Okay

Kurian

Stayed 1 night in Oct 2025

2/10 Terrible

Andrew

Business traveler
Disliked: Cleanliness, staff & service, amenities
Room next door parted all night and kept me awake, refused breakfast in the morning but booking said included. Will not go back.
Stayed 1 night in Oct 2025

8/10 Good

Xara

Stayed 2 nights in Oct 2025