I was really disappointed with my stay. The mattress was extremely hard without topper or mattress protector and uncomfortable, even after moving rooms, and the feather pillows had no support at all. Basic amenities such as robes, slippers, and even a toilet brush were not provided . When I raised these issues, instead of resolving them, the hotel offered me an upgrade to a junior suite for £100 extra per day — which felt unreasonable given the circumstances. Staff made me feel awkward for complaining and offered no discount or goodwill gesture.On the positive side, the decor , food, cocktails, and bar staff were excellent, which was the only highlight of the stay. Unfortunately, if you value a comfortable night’s sleep, this hotel may not be for you.