Pros: location was fantastic with easy access to transportation and view of Thames. Cons: Communication with the host was very difficult and became contentious, which I have never experienced during my numerous VRBO stays. We were unhappy that the lift was not functioning properly and that the apartment wasn’t well maintained. For example, one of the shower floors had brown stains and when we unfolded the sofa bed, there were crumbs in the cracks. While the apartment wasn’t dirty in a way that made it impossible to stay there, it wasn’t cleaned in a way one would expect, especially when the host is asking you to clean the toilets, shower and sink. The guest comfort did not seem to be a high priority. The towels were quite rough and we were told we’d get one set per person, which in itself would be fine but there were no small wash rags or bath mat, which was an issue because the main shower didn’t drain well and overflowed. The wash rag in the kitchen had stains and another in the drawer was ripped. We also had to supply our own toilet paper after we used the partial first roll. The unit also needs some refurbishing - the door handle to the patio was broken and couldn’t be locked, a front drawer panel came off when we opened it and another partially came off. We had initially asked VRBO to relocate us due to the elevator issue. The host refused and VRBO said that they couldn’t do anything about it since the listing never said the building had a lift.