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Eurostars Universal Lisboa

5.0 star property

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Photo gallery for Eurostars Universal Lisboa

Outdoor pool, sun loungers
Lobby
Lobby
Rooftop terrace
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
$135
$119 nightly
$135 total
Total with taxes and fees
Feb 21 - Feb 22

Explore the area

View in a map
Avenida do D. Joao 11 (13), lote 1.12.01, Lisbon, Lisboa, 1990-221
  • Place, Lisbon Casino
    ‪5 min walk‬
  • Place, Vasco da Gama Shopping Centre
    ‪5 min walk‬
  • Place, Lisbon Oceanarium
    ‪8 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪4 min drive‬

Room options

View all photos for Deluxe Double Room

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room

9.0 out of 10
Wonderful
(127 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room Single Use

Hypo-allergenic bedding, minibar, desk, laptop workspace

Double Room Single Use

8.6 out of 10
Excellent
(28 reviews)
  • 248 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Double Room, River View

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room, River View

7.2 out of 10
Good
(7 reviews)
  • River view
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double Room, City View

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room, City View

8.4 out of 10
Very good
(8 reviews)
  • City view
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, desk, laptop workspace

Junior Suite

  • 452 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room Single Use, River View

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room Single Use, River View

  • River view
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double Room Single Use, City View

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room Single Use, City View

  • City view
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Studio Suite (Single Use)

Hypo-allergenic bedding, minibar, desk, laptop workspace

Junior Studio Suite (Single Use)

  • Sleeps 1
  • 1 King Bed

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About the neighborhood

Lisbon

Located in Lisbon, Eurostars Universal Lisboa is connected to a rail/subway station, a 5-minute walk from Lisbon Casino and 6 minutes by foot from Vasco da Gama Shopping Centre. .This luxury hotel is 0.4 mi (0.7 km) from Lisbon Oceanarium and 0.6 mi (1 km) from Parque das Nacoes Marina.

What's nearby

  • Lisbon Casino - 5 min walk - 0.3 miles
  • Vasco da Gama Shopping Centre - 5 min walk - 0.3 miles
  • Lisbon Oceanarium - 8 min walk - 0.5 miles
  • MEO Arena - 8 min walk - 0.5 miles
  • Parque das Nacoes Marina - 10 min walk - 0.6 miles

Getting around

  • Oriente Station - 6 min walk
  • Cabo Ruivo Station - 7 min walk
  • Humberto Delgado Airport (LIS) - 13 min drive

Restaurants

  • ‪Sky Bar Tivoli - ‬5 min walk
  • ‪Honest Greens - ‬5 min walk
  • ‪#SeaTheFuture - ‬6 min walk
  • ‪Tivoli Caffè Oriente - ‬5 min walk
  • ‪McDonald's - ‬3 min walk

About this property

Eurostars Universal Lisboa

Eurostars Universal Lisboa offers 189 air-conditioned accommodations with minibars and bathrobes. Business-friendly amenities include desks, desk chairs, and phones. Bathrooms include showers, slippers, and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 189 air-conditioned rooms featuring minibars. Private bathrooms with showers feature hair dryers and bathrobes. Conveniences include phones, as well as desks and blackout drapes/curtains.
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a living plant wall.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Eurostars Universal Lisboa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Covered self parking on site (EUR 20 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 15 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2021
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 25 for children
  • Airport shuttle fee: EUR 35 per vehicle (maximum occupancy 2)
  • Covered self parking fee: EUR 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
Property Registration Number 9908

We should mention

The seasonal pool will be open from May 01 to October 31

Property is also known as

Eurostars Universal Lisboa Hotel
Eurostars Universal Lisboa Lisbon
Eurostars Universal Lisboa Hotel Lisbon

Eurostars Universal Lisboa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 874 out of 1160 reviews
Rating 8 - Good. 162 out of 1160 reviews
Rating 6 - Okay. 70 out of 1160 reviews
Rating 4 - Poor. 25 out of 1160 reviews
Rating 2 - Terrible. 29 out of 1160 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Sammy

Stayed 1 night in Nov 2025

4/10 Poor

Traian

Traveled with group
Liked: Cleanliness
Not happy with the service 👎
Stayed 2 nights in Oct 2025

2/10 Terrible

Kashina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am deeply saddened I was not able to stay at the Eurostar Universal Lisboa in October, during my birthday. I spoke with two hotel staff Rafeal who stated they will refund the money I did not receive it. The hotels holding on to money I was not able to utilize and the sad that they doing this to a person who's disabled. Due to my sickness I was not traveling I also obtained insurance. I contacted Expedia, Eurostar Universal Lisboa and AIG; they all have given me the run around. Due to my disability, I was unable to reach my destination by the original mode of transportation, nor did I have any other accessible or safe means of reaching Lisbon. This situation I could not complete my trip or arrive at my destination through any available means.I canceled my reservation at Eurostars Hotel in 24 hours. Keep in mind in the USA. In the a.m., a full day in advance, following the proper procedures required by both the hotel and AIG Travel Guard. I also purchased travel insurance specifically to protect against such unforeseen circumstances. It is deeply concerning that they have not refunded me. I acted in good faith, and the funds withheld for a hotel stay I could not use constitute an unfair and inconsistent application of the policy. This situation has caused unnecessary financial and emotional distress, especially as the trip was meant to celebrate my birthday to Lisbon where I have never been and was not able to see or enjoy. I have still not received my refund. Be aware.
Stayed 2 nights in Oct 2025

8/10 Good

Katrina

Liked: Cleanliness, property conditions & facilities
The location of the hotel was perfect and the room was pretty nice for the price. The only issue that popped up during my stay was a false fire alarm at 3am that required us to evacuate the building.
Stayed 2 nights in Jul 2025

8/10 Good

Lisa, medford

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, very accommodating and good staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy check-in. Property is very nicely decorated. Room is comfortable, with a well-done bathroom that included many amenities like complimentary comb, toothbrush, etc. Thai restaurant across the street is good.
Stayed 1 night in Nov 2025

10/10 Excellent

Rufina Escalona

Stayed 2 nights in Nov 2025

10/10 Excellent

Yongke, Palo Alto

Liked: Cleanliness, amenities, property conditions & facilities
yes, very nice
Stayed 1 night in Nov 2025

10/10 Excellent

Frantz s

Stayed 6 nights in Oct 2025

8/10 Good

Koji

Stayed 1 night in Nov 2025

10/10 Excellent

LUNA

Stayed 4 nights in Nov 2025

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities
Wonderful location, clean comfortable room, helpful and cheerful staff. I will look forward to another stay when I’m back in Lisbon
Stayed 1 night in Nov 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel! Friendly staff.
Stayed 1 night in Oct 2025

10/10 Excellent

April

Stayed 1 night in Nov 2025

10/10 Excellent

Annie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is very clean and staffs are great
Stayed 2 nights in Oct 2025

10/10 Excellent

arthur

Stayed 1 night in Oct 2025

10/10 Excellent

Eugene, san diego

Liked: Cleanliness
Great location, close to everything. Easy to find, great check in, very clean room
Stayed 1 night in Oct 2025

10/10 Excellent

Evelyn

Traveled with group
Liked: Cleanliness, staff & service, amenities
Clean and comfortable room, wonderful staff, great shower, good location.
Stayed 2 nights in Oct 2025

10/10 Excellent

Mallanah

Liked: Cleanliness, staff & service, amenities
The room was amazing and the view was wonderful! The staff was also very helpful and polite.
Stayed 2 nights in Oct 2025

10/10 Excellent

Myron, berkeley

Traveled with group
Liked: Cleanliness
Nice lobby bar - good service and pleasant atmosphere. Staff was efficient, friendly and helpful with recommendations for restaurants/bars. Room was nicely appointed with everything in good working order. Great neighborhood- quiet, but accessible (walking distance) to many and varied eating places, the Oceanário, and a huge mall.
Stayed 5 nights in Oct 2025

10/10 Excellent

Timna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the new part of the city, very close walk to the aquarium. It is beautifully decorated inside with informative wall art about Lisbon. The room was spacious, and the bathroom had towel warmers. The toilet space has a door for privacy. They offer pillow service - never had that before - where you could choose from five different types of pillows. The rooftop pool was closed for the winter but it is a beautiful infinity style pool that overlooks the city. We did not use the Turkish bath or sauna but they looked nice. We were only there one night but would definitely stay again if we are ever in Lisbon.
Stayed 1 night in Oct 2025

10/10 Excellent

Cheryl

Stayed 1 night in Oct 2025

2/10 Terrible

Kiara

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
We did not have a great experience. On the day of our check out we had a leak in our room and instead of moving us to a new room immediately they had their maintenance team in the bathroom all morning therefore we were not able to get ready for the day until after we called and asked for new accommodations. The AC did not work and the water temperature was lukewarm at best. Would not recommend
Stayed 2 nights in Oct 2025

10/10 Excellent

Claude, ARVEYES

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
ery good place
Stayed 1 night in Sep 2025