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Best Western Urban Hotel

3.0 star property

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Photo gallery for Best Western Urban Hotel

Breakfast served
Property amenity
Lobby
Lobby
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Restaurant
  • Air conditioning
  • Bar

Explore the area

View in a map
48 Bis Rue De Valenciennes, Lille, Nord, 59000
  • Place, Lille Grand Palais
    ‪15 min walk‬
  • Place, Zenith Arena Concert Hall
    ‪17 min walk‬
  • Place, Euralille
    ‪5 min drive‬
  • Airport, Lille (LIL-Lesquin)
    ‪11 min drive‬

Room options

Standard Double Room

  • Sleeps 2

View all photos for Classic Room, 1 Twin Bed, Non Smoking

Classic Room, 1 Twin Bed, Non Smoking | Blackout drapes, soundproofing, iron/ironing board, travel crib

Classic Room, 1 Twin Bed, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 108 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Blackout drapes, soundproofing, iron/ironing board, travel crib

Comfort Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Classic Room, 1 Double Bed, Non Smoking

Classic Room, 1 Double Bed, Non Smoking | Blackout drapes, soundproofing, iron/ironing board, travel crib

Classic Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, Multiple Beds, Non Smoking

Blackout drapes, soundproofing, iron/ironing board, travel crib

Comfort Room, Multiple Beds, Non Smoking

  • 280 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Blackout drapes, soundproofing, iron/ironing board, travel crib

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 205 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Blackout drapes, soundproofing, iron/ironing board, travel crib

Classic Double Room

  • Sleeps 2

View all photos for Deluxe King Room

Blackout drapes, soundproofing, iron/ironing board, travel crib

Deluxe King Room

  • Sleeps 2

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Blackout drapes, soundproofing, iron/ironing board, travel crib

Standard Room, 1 Double Bed, Non Smoking

  • 129 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Lille

With a stay at Best Western Urban Hotel , you'll be centrally located in Lille, a 3-minute drive from Lille Grand Palais and 7 minutes from Pierre Mauroy Stadium. .This hotel is 0.4 mi (0.7 km) from Jean-Baptiste Lebas Square and 0.5 mi (0.8 km) from La Gare Saint Sauveur.

What's nearby

  • Lille Grand Palais - 15 min walk - 0.8 miles
  • Zenith Arena Concert Hall - 17 min walk - 0.9 miles
  • Le Palais des Beaux Arts de Lille - 18 min walk - 1.0 mile
  • Euralille - 5 min drive - 1.5 miles
  • Lille Grand Square - 6 min drive - 1.3 miles

Getting around

  • Porte-de-Douai Station - 4 min drive
  • Porte de Valenciennes Station - 5 min walk
  • Lille (LIL-Lesquin) - 12 min drive

Restaurants

  • ‪Les 3 Brasseurs - ‬12 min walk
  • ‪Mother - ‬7 min walk
  • ‪Le Bistronome - ‬9 min walk
  • ‪Sikaru - ‬11 min walk
  • ‪Le Frigidaire - ‬9 min walk

About this property

Best Western Urban Hotel

Best Western Urban Hotel offers 40 accommodations with espresso makers and complimentary bottled water. 80-cm flat-screen televisions come with premium satellite channels. Bathrooms include showers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.
Make yourself at home in one of the 40 guestrooms featuring espresso makers and flat-screen televisions. Satellite television is provided for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as complimentary bottled water and blackout drapes/curtains.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
At Best Western Urban Hotel , enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10 AM and on weekends between 7 AM and 11:00 AM.
Onsite venue - This café serves breakfast only.
ROCOCO BAR & RESTO - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 14 for adults and EUR 8 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • ROCOCO BAR & RESTO

Family friendly

  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Baroque architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with premium cable/satellite channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 25

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
1 total (up to 44 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.76 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 14 for adults and EUR 8 for children
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Grand Palais
Best Western Grand Palais Lille
Best Western Hôtel Grand Palais
Best Western Hôtel Grand Palais Lille
Hôtel Grand Palais Lille
Hôtel Grand Palais
Grand Palais Lille
Urban Hotel Lille
Urban Lille
Best Western Urban Hotel Spa
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel Lille

Best Western Urban Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 207 out of 597 reviews
Rating 8 - Good. 250 out of 597 reviews
Rating 6 - Okay. 92 out of 597 reviews
Rating 4 - Poor. 36 out of 597 reviews
Rating 2 - Terrible. 12 out of 597 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with very safe parking. Lovely outside space and nice restaurant. (Book in advance at WE) Staff were great changing outr room when a problem was found with the shower.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place!

Great stay at an affordable price!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Ewan

Liked: Cleanliness, property conditions & facilities
Great location, quiet but central. Staff really friendly and great choice for brekki.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Chokri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a good location, great for the money ;)
Stayed 1 night in Dec 2019
Verified

8/10 Good

NADAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this hotel is very confortable and quiet
Stayed 4 nights in Feb 2020
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff location great and free parking
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, spacious bedrooms,nice outdoor drinking area, restaurant, on site parking with coded entry, excellent staff.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Vicko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favourite Hotel

Enjoyed my stay in Lille, this is my favourite hotel in the city.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice building, friendly staff, big parking, standard rooms
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, clean, friendly
Stayed 1 night in Jul 2024
Verified

8/10 Good

Darren

Liked: Cleanliness, staff & service
Good location to walk into the Old Town area. Excellent to have free and secure parking on site.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, very clean, helpful staff and close to the station which is 3 stops from Lille centre..
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Large room for 3 people, two bedrooms in one. Walking distance to some lovely restaurants. Lots of choice for breakfast.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice decorated and the personal was very friendly. The restaurant was also good. The breakfast was not very good, but for 12 Euro was ok.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

PORTIA SHEVON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

Fabulous food lovely atmosphere staffs
Stayed 1 night in Jun 2020
Verified

8/10 Good

Tomomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice classic style hotel. If you skip room cleaning while your stay, they will give you a free drink with a snack.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for discovering Lille. A nice walk to the Grand Palais. Fantastic dining room, even the air con was marbled! Great service and lovely food.
Stayed 2 nights in Oct 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Good for city tour.

Free parking, good breakfast, walking distance to the city center, generally fine. Only the room was a little cozy and narrow.
Stayed 3 nights in May 2019
Verified

10/10 Excellent

Verified traveler

Liked: Staff & service
Very small room but functional. Good restaurant and excellent meal. Very good breakfast.
Stayed 1 night in Jun 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old hotel. Quite good location. Parking outside free. Nice outside bar area.
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, the staff were very friendly and helpful. Breakfast was good and tasty. Our room was a little small but since we stayed only for one night it was fine.
Stayed 1 night in Feb 2020
Verified

8/10 Good

YuLing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Staff are friendly, breakfast is good. Dinner is ok. Room is good but a little bit old.
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service
This is a friendly small hotel in a quiet area in Lille. We drove from the UK so the onsite parking was a real bonus and the hotel is easy to get to - just a few minutes from the motorway. Check in was easy and staff friendly and polite. Our room was small but the bed was comfortable and the room had all the amenities you need.
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with car park - walkable to the city centre. Friendly staff. Great bar and outside terrace. Breakfast experience could maybe be improved and toilet space in bathroom is tight!
Stayed 1 night in Jul 2024
Verified

8/10 Good

Ray

Liked: Cleanliness
Staff very friendly. Property was tired but clean.Unable to open bathroom door fully without hitting the bed. Room felt cramped . Breakfast was good
Stayed 1 night in Jun 2025