I have no problem with the management of this hotel, but I want people to understand what the property is so they’re not taken by surprise as I was. It’s a wood structure built in the 1960’s, according to a sign on the property. It’s two stories with no elevator. I’m in my 70’s and I had to carry a 50 pound suitcase up and down the stairs since I was assigned a second floor room and could not change it (receptionist said they were fully booked). The furnishings and decor in the room looked like a match to the quoted 1960’s age of the building. Everything was clean and neat, no problem there. But coming from a Hilton stay in Honolulu, I wasn’t prepared for what I got. My fault for not doing better research. I booked it as part of a package with the airfare. I only stayed one night, didn’t want to pay resort prices. Not sure Lihue has any middle ground between the resorts and this. If you don’t mind basic accommodation, you may be happy here. I’m just used to a step or two up from it.