Verified review
2/10 Terrible
Arcadia
Jul 23, 2026
Disliked: Cleanliness, staff & service, property conditions & facilities
Two nights ago I booked a last minute room, due to bad weather, for my daughter who was traveling with a friend around 10pm. Price point was great and really didn't need anything except a clean bed to sleep for the night. All seemed OK. Room looked clean enough. But after turning off the lights they noticed movement in the cell phone light. Her friend jumped up and turned the light on and there were tiny bugs scurrying on the bed. They called me and took pics and realized they were bed bugs! After quickly removing their personal items from the room they went to the front desk to get their cash deposit back and request a refund since they could not stay there. The clerk checked their room and gave the deposit back, but told them Expedia had to issue a refund since it was booked through Expedia, and since it was booked same day as arrival it was "non refundable." I was on the phone with them and a live chat with Expedia at the same time. Expedia called motel, but told me the manager wasn't available and the manager is the one who has to issue a refund. I am still waiting for that refund!! Thank God the girls saw the bed bugs right away, but they still had to find another hotel close by and pay for a second room for the night, and next morning had to buy bed bug spray and go through the car and all of their items piece by piece. It is unfair not to issue a full refund to someone who has to leave through no fault of their own! No one should issue a room with bedbugs!
Arcadia
Stayed 1 night in Jul 2026
