8/10 Good
Sarah
Dec 2, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
We stayed for one night. The resort was very clean. Loved the room. Customer service in the lobby for check in was great. Very suprised by how quiet it was there, which made for a very relaxing stay. The only reason I don't give it an excellent rating is because of our experience at the Grotto. We went in for one drink. There was only 2 other couples so it wasn't very busy. There was only 1 worker (my receipt said her name was Dolly), and she provided horrible service. Honestly, we thought she was on something by the way she acted. She couldn't remember what we ordered and ended up delivering our drinks to another couple. When we went to pay it took us 20 mins with her bc she couldn't figoure out what she was doing; quoted us 3 different prices on our total. It was very bizarre, consideringg the rest of our experience at this resort was to us top notch. We went straight to the front desk to express concern. The young man working listening to us, but we could tell he couldn't do anything about it, nor do we think he understood the gravity of when we said "she needs help". He instructed us to leave a review after checkout (link that was sent to us directly from the resot did not work for me to do this). At check out the next morning, the gal check us out asked about our stay. Again, we stated everything was great except the Grotto. All she did was say "oh, well I hope you still come back". Training needs to be given to employees on how to handle guest complaints/issues.
Sarah
Stayed 1 night in Nov 2025
