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Holiday Inn Lancaster by IHG

4.0 star property

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Photo gallery for Holiday Inn Lancaster by IHG

Spa
Exterior
Indoor spa tub
Daily English breakfast (GBP 16.95 per person)
Fitness facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
$83
$69 nightly
$83 total
Total with taxes and fees
Jan 25 - Jan 26

Explore the area

View in a map
Caton Road, Lancaster, England, LA1 3RA
  • Place, Lune Aqueduct
    ‪10 min walk‬
  • Place, The Centre at Halton
    ‪2 min drive‬
  • Place, Lancaster University
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(16 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Desk, iron/ironing board, travel crib, free WiFi

Standard Double or Twin Room

8.6 out of 10
Excellent
(42 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Premium Double or Twin Room

Desk, iron/ironing board, travel crib, free WiFi

Premium Double or Twin Room

7.4 out of 10
Good
(3 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(9 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed with Sofa bed

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 Double Bed with Sofa bed

7.4 out of 10
Good
(23 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 Double Bed, Accessible

9.4 out of 10
Exceptional
(6 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Twin Beds, Accessible

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 2 Twin Beds, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Double Bed

Desk, iron/ironing board, travel crib, free WiFi

Premium Room, 1 Double Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Twin Beds

Desk, iron/ironing board, travel crib, free WiFi

Premium Room, 2 Twin Beds

8.8 out of 10
Excellent
(3 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Double Beds

Desk, iron/ironing board, travel crib, free WiFi

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(27 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Outdoor spa tub
Lancaster House Hotel
  • Pool
  • Hot tub
  • Spa
  • Pet friendly
4.5 out of 5, Wonderful, 1,000 reviews
$137 nightly
The price is $164
Jan 26 - Jan 27
Total with taxes and fees
Lancaster House Hotel

About the neighborhood

Lancaster

Located in Lancaster, Holiday Inn Lancaster by IHG is on the riverwalk, within a 5-minute drive of The Centre at Halton and Grand Theater. .This spa hotel is 14.9 mi (24 km) from Yorkshire Dales National Park and 1.9 mi (3 km) from The Dukes.

What's nearby

  • Lune Aqueduct - 10 min walk - 0.6 miles
  • The Centre at Halton - 2 min drive - 1.7 miles
  • Lancaster Castle - 5 min drive - 2.0 miles
  • Lancaster University - 5 min drive - 5.4 miles
  • Yorkshire Dales National Park - 20 min drive - 18.3 miles

Getting around

  • Lancaster (XQL-Lancaster Train Station) - 6 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪The Bobbin - ‬4 min drive
  • ‪The Greyhound - ‬20 min walk
  • ‪The Gregson Centre - ‬5 min drive
  • ‪Sultan Of Lancaster Experience - ‬2 min drive

About this property

Holiday Inn Lancaster by IHG

Riverwalk hotel with a full-service spa and a health club
Holiday Inn Lancaster by IHG offers 156 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club, a steam room, and a children's pool.

Children under 18 years old are not allowed in the health club or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
Stay in one of 156 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including a health club and a steam room. Additional features at this hotel include complimentary wireless internet access, wedding services, and a picnic area.
Grab a bite to eat at the hotel's restaurant, which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). English breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Lancaster? This hotel has 215 square feet (20 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
English breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM.
Onsite venue - This restaurant specializes in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.95 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Playground
  • Steam room

Family friendly

  • Children's pool
  • Playground
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (215 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the riverwalk
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Elevator (25 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the health club or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster Hotel
Holiday Inn Lancaster Hotel Lancaster
Holiday Lancaster
Holiday Inn Lancaster
Lancaster By Ihg Lancaster
Holiday Inn Lancaster by IHG Hotel
Holiday Inn Lancaster an IHG Hotel
Holiday Inn Lancaster by IHG Lancaster
Holiday Inn Lancaster by IHG Hotel Lancaster

Holiday Inn Lancaster by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 382 out of 1005 reviews
Rating 8 - Good. 323 out of 1005 reviews
Rating 6 - Okay. 150 out of 1005 reviews
Rating 4 - Poor. 87 out of 1005 reviews
Rating 2 - Terrible. 63 out of 1005 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Miss F V

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confusion at check in and had to wait around. Hotel ok but a bit tired and dates
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Stayed 1 night in Oct 2025

10/10 Excellent

Darren, Dundee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel. We walked to Lancaster and back in the day, and drove to a restaurant at night.
Stayed 1 night in Oct 2025

4/10 Poor

Tina

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms are old, carpets are dirty. There was no phone in the room so I had to go downstairs to order room service. Shower curtain was filthy and stained!
Stayed 1 night in Oct 2025

10/10 Excellent

Naropa

Stayed 1 night in Oct 2025

6/10 Okay

Naropa

Liked: Cleanliness, property conditions & facilities
The gym/pool was very disappointing. Only 1 towel between 2 of us. The pool was occupied by a children's swimming lesson even though it wasn't on the timetable and the Jacuzzi was closed!
Stayed 1 night in Oct 2025

4/10 Poor

Henri

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is old, the first room we were given stinked so we had to change. The second one was better but the pillows dirty. The hotel is along a busy road, half of the rooms are therefore very noisy. That said, the staff is lovely and hard working and the restaurant and bar are absolutely fine.
Stayed 1 night in Sep 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Samantha

Traveled with family
The hotel stay was overall average. We didn’t have much interaction with the staff, apart from check-in. The front desk staff member who assisted us was polite and efficient, though nothing particularly stood out. The experience was straightforward, but not memorable.
Stayed 2 nights in Sep 2025

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room
Stayed 1 night in Sep 2025

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Darran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good , excellent
Stayed 5 nights in Sep 2025

8/10 Good

Vic

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room.. guttering dripped all night from the rain… breakfast was nice worth The £13… drinks expensive
Stayed 1 night in Sep 2025

10/10 Excellent

Ye

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Quiet and peaceful
Stayed 1 night in Sep 2025

6/10 Okay

Shreena

Disliked: Staff & service

Very average stay

1. Tv remote not working. Batteries requested twice and nobody did anything. 2. No safe in the room. 3. One cupboard only, with only 4 hangers.
Stayed 2 nights in Sep 2025

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Ian

Excellent reception and restaurant service.
Stayed 1 night in Sep 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

1 night stopover

Clean hotel. Pool was great, unfortunately we called the day we booked to enquire about using the pool, we were told by bookings that yes it was open. Arrived a few hrs later to find it closed until the next day. So check before if you are using the pool. Reception staff where fantastic and allowed a slightly later checkout (happy kids!) Would stay again. Breakfast was lovely!
Stayed 1 night in Sep 2025

2/10 Terrible

Steven

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodation well located, staff very helpful.
Stayed 1 night in Sep 2025

6/10 Okay

Steven, Port Elgin

Liked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Faraz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, pool and good value for money

Our stay was wonderful, good location for travelling to Lake District and kids loved the pool and play area
Stayed 2 nights in Aug 2025

8/10 Good

AMIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel. The location is great, very quiet and peaceful, and the staff were friendly and welcoming. The kitchen staff, in particular, were outstanding—very helpful and kind. However, there are some areas for improvement. The staff could be better prepared when assisting foreign guests, and the breakfast could use more variety and quality. The swimming pool was clean and looked nice, but the chemicals in the water were too strong and caused eye irritation. Overall, a pleasant stay with room for improvement
Stayed 2 nights in Aug 2025

6/10 Okay

Grant, Highbridge

Stayed 1 night in Aug 2025

8/10 Good

simon

Stayed 1 night in Sep 2025