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Eden Resort and Suites, BW Premier Collection

3.5 star property

Choose dates to view prices

Photo gallery for Eden Resort and Suites, BW Premier Collection

Indoor pool, seasonal outdoor pool, cabanas (surcharge), pool umbrellas
Fitness facility
Lobby sitting area
Standard Room, 2 Queen Beds, Refrigerator & Microwave, Courtyard View (Oversized Room) | View from room
Property entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Free airport shuttle
$166
$150 nightly
$166 total
Total with taxes and fees
Dec 14 - Dec 15

Explore the area

View in a map
222 Eden Road, Lancaster, PA, 17601
  • Place, Landis Valley Museum
    ‪4 min drive‬
  • Place, Hands-on House
    ‪4 min drive‬
  • Place, Franklin & Marshall College
    ‪6 min drive‬
  • Airport, Lancaster, PA (LNS)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Oversized Room)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Oversized Room)

9.2 out of 10
Wonderful
(22 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator, Poolside (Oversized Room)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator, Poolside (Oversized Room)

10.0 out of 10
Exceptional
(14 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.4 out of 10
Exceptional
(16 reviews)
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.4 out of 10
Good
(3 reviews)
  • 495 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 495 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

9.8 out of 10
Exceptional
(32 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator

9.4 out of 10
Exceptional
(38 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (18+ Only)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator (18+ Only)

9.8 out of 10
Exceptional
(25 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Courtyard View (Oversized Room)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Courtyard View (Oversized Room)

8.8 out of 10
Excellent
(27 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.4 out of 10
Exceptional
(20 reviews)
  • Sleeps 8
  • 3 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 8
  • 3 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed)

9.8 out of 10
Exceptional
(8 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (Bunk beds)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Fireplace (Bunk beds)

10.0 out of 10
Exceptional
(1 review)
  • 625 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (Living Room;with Sofabed)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchen (Living Room;with Sofabed)

  • 603 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking (3 Queen Beds)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking (3 Queen Beds)

  • 500 sq ft
  • Sleeps 6
  • 3 Queen Beds

View all photos for Select Two Queen Room Indoor Pool Side

In-room safe, desk, blackout drapes, iron/ironing board

Select Two Queen Room Indoor Pool Side

  • Sleeps 4

Select Two Queen Room with Courtyard View

  • Sleeps 4

ADA Accessible Two Room King Suite

  • Sleeps 4

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;Walk-in Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;Walk-in Shower)

  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave (Walk-in Shower;Oversized Room)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Walk-in Shower;Oversized Room)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

ADA Accessible Two Room Queen Suite

  • Sleeps 6

One Bedroom Villa Suite

  • Sleeps 4

View all photos for 1 King Bed Mobility Accessible Roll In Shower

Bathroom | Hair dryer, towels, soap, shampoo

1 King Bed Mobility Accessible Roll In Shower

  • Sleeps 2

View all photos for 2 Queen Beds Oversized

Hair dryer, towels, soap, shampoo

2 Queen Beds Oversized

  • Sleeps 4

2 Queen Beds

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Two Rooms, External Sit Area, Sofabed, Two Televisions, Microwave and Refrigerator

  • Sleeps 4

Suite-3 Queen Beds, Non-Smoking, Two Rooms, External Sit Area, Sofabed, Two Televisions, Microwave and Refrigerator

  • Sleeps 8

Suite-1 King Bed, Non-Smoking, Two Room Suite, Sofabed, Microwave and Refrigerator, One and A Half Bathrooms

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Two Rooms, Sofabed, Two Flat Screen Televisions, Microwave and Refrigerator, in-Room Dvd

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Two Rooms, Sofabed, Two Flat Screen Televisions, Microwave and Refrigerator, Work Desk

  • Sleeps 4

Suite-1 King 2 Queen Beds, Non-Smoking, Sofabed, Full Kitchen, Living Room, Fireplace, Washer and Dryer

  • Sleeps 8

Suite-1 King 2 Queen Beds, Non-Smoking, Sofabed, Microwave And Refrigerator, Living Area, 2 Flat Screen Tvs, Wireless High-Speed Internet

  • Sleeps 8

Suite-3 Queen Beds, Non-Smoking, Two Rooms, Sofabed, High Speed Internet Access, Microwave and Refrigerator, Two Flat Screen Televisions

  • Sleeps 8

1 King Bed, Non-Smoking, 2 Phones and 2 Phone Lines, Couch, Refrigerator, Work Desk

  • Sleeps 2

View all photos for 1 King Bed, Non Smoking, Two Shower Head, Sofa, Refrigerator

Hair dryer, towels, soap, shampoo

1 King Bed, Non Smoking, Two Shower Head, Sofa, Refrigerator

  • Sleeps 2

Villa Suite With 1 King Bed, Walk-in Shower, Sofabed-Mobility Accessible Non-Smoking

  • Sleeps 4

Accessible-Suite 1 King 2 Queen Beds, Mobility Accessible, Roll In Shower, Sofabed, Full Kitchen, Living Room, Non-Smoking

  • Sleeps 8

Suite-1 King 2 Queen Beds, Non-Smoking, Sofabed, 2 Flat Screen Tvs, Living Room, Microwave And Refrigerator, Walk In Shower

  • Sleeps 8

2 Queen Beds, Non-Smoking, Oversized Room, Courtyard View, Microwave And Refrigerator, Iron And Ironing Board, Walk In Shower

  • Sleeps 4

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Walk-in Shower;Oversized Room)

  • Sleeps 4

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed)

  • Sleeps 3

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 8

Standard Room With 1 King Bed-Non-Smoking With Refrigerator

  • Sleeps 2

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About the neighborhood

Lancaster

Located in Lancaster, Eden Resort and Suites, BW Premier Collection is in the suburbs, a 5-minute drive from Franklin & Marshall College and 9 minutes from Tanger Outlets Lancaster. .This family-friendly hotel is 6.2 mi (9.9 km) from Dutch Wonderland and 7 mi (11.3 km) from American Music Theatre Lancaster.

What's nearby

  • Landis Valley Museum - 4 min drive - 3.7 miles
  • Hands-on House - 4 min drive - 3.9 miles
  • Harrisburg Area Community College - 5 min drive - 2.9 miles
  • Park City Center - 5 min drive - 2.9 miles
  • Franklin & Marshall College - 6 min drive - 2.2 miles

Getting around

  • Lancaster Station - 4 min drive
  • Lancaster, PA (LNS) - 11 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬15 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪P.J. Whelihan's Pub + Restaurant - ‬3 min drive
  • ‪P.F. Chang's China Bistro - ‬3 min drive

About this property

Eden Resort and Suites, BW Premier Collection

Family-friendly hotel with 2 restaurants and airport shuttle service
Eden Resort and Suites, BW Premier Collection offers 300 air-conditioned accommodations with iPod docking stations and MP3 docking stations. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers.

This Lancaster hotel provides complimentary wired Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An indoor pool, a children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 300 air-conditioned rooms featuring microwaves and iPod docking stations. 42-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wired internet access keeps you connected. Private bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreational opportunities offered, including an indoor pool, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride on the complimentary shuttle, which operates within 10 miles.
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7 AM to 11 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Lancaster? This hotel has 28000 square feet (2601 square meters) of space consisting of conference space and 12 meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours), and a train station pick-up service is also provided at no charge.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Eden Resort and Suites, BW Premier Collection has 2 restaurants on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour free roundtrip airport shuttle
  • Free area shuttle up to 10 mi
  • Free 24-hour train station pick-up and drop-off shuttle
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 18 to 25 for adults and USD 10 to 15 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Children's pool
  • Games
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • Children's pool
  • Fenced pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Pool gate
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 24-hour business center
  • 28,000 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Grab bar near toilet (35 inches high)
  • Hand-held showerhead
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Magnifying mirror
  • Pool hoist on site
  • Portable shower seat
  • Raised toilet seat (18 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (46 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 3 floors
  • Ballroom
  • Built in 1971
  • Fireplace in lobby
  • Renovated entire property - March 2024
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable/satellite channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 10:00 PM to 8:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 18.00 to 25.00 for adults, and USD 10.00 to 15.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to October
Pool access available from 9 AM to 9:00 PM
A car is recommended for transportation to and from this property

Property is also known as

Eden Resort Lancaster
Eden Resort
Eden Lancaster
Best Western Lancaster
Best Western Eden Hotel
Lancaster Best Western
Best Western Premier Eden Hotel Lancaster
Best Western Premier Eden Resort And Suites
Eden Resort BW Premier Collection Lancaster
Eden BW Premier Collection Lancaster
Eden BW Premier Collection
Eden Resort BW Premier Collection
Best Western Premier Eden Resort Suites
Eden Resort Suites
Eden Resort Suites BW Premier Collection
Eden Resort and Suites, BW Premier Collection Hotel
Eden Resort and Suites, BW Premier Collection Lancaster
Eden Resort and Suites, BW Premier Collection Hotel Lancaster

Eden Resort and Suites, BW Premier Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 730 out of 1003 reviews
Rating 8 - Good. 140 out of 1003 reviews
Rating 6 - Okay. 63 out of 1003 reviews
Rating 4 - Poor. 23 out of 1003 reviews
Rating 2 - Terrible. 47 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jason

Stayed 1 night in Sep 2025

10/10 Excellent

wanda T

Stayed 3 nights in Sep 2025

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice outside pool
Stayed 3 nights in Sep 2025

4/10 Poor

Jacek

Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Stayed 2 nights in Sep 2025

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

gregory

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Expedias needs to better describe the room we are getting. It does not meet Eden’s discription. We will go straight tru Eden next time and not Expedia.
Stayed 3 nights in Aug 2025

10/10 Excellent

Eriko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how it felt like you were somewhere far away even though it was less than an hour away. The plants/decor was beautiful
Stayed 1 night in Aug 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend Getaway

Amazing place!! Lots of amenities. Food excellent and good value! Rooms upscale and awesome. Great happy hour specials! Service very good, staff very good
Stayed 1 night in Aug 2025

10/10 Excellent

Viraj

Stayed 1 night in Aug 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grest
Stayed 3 nights in Aug 2025

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was wonderful and hotel staff excellent. Bistro 2Two2 was HORRIBLE. Wait staff working hard, but too few. 1 hour 15 minutes to be served our initial drink order, food (salmon and vegetables overcooked); it was a 2 1/2 hour ordeal of waiting for beverages and food. NOTE: Bar tender acknowledged receipt of our drink order, but didn't know what happened to it and yelled 'DO YOU WANT THE DRINKS NOW OR WHAT' Absolutely unacceptable behavior. Escalated to manager who was apologetic.
Stayed 4 nights in Aug 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very pleasant and helpful.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Nice hotel but needs room renovation and better cleaning in rooms bathrooms very small
Stayed 2 nights in Aug 2025

10/10 Excellent

Johni, Brooklyn

Liked: Amenities, property conditions & facilities
Beautiful resort
Stayed 1 night in Aug 2025

6/10 Okay

Katy, Brooklyn

Traveled with family and small children
Disliked: Staff & service
My family and I have stayed at this resort many times before and mostly had decent stays. This time, the checkin process was somewhat unpleasant as the front desk manager that was helping us wasn't that helpful and kept talking over me every time I asked something (huge red flag when you work in a customer service). She mentioned few times that I used a third party(Expedia) for booking and if I didn't like something I should take it up to them. The overall experience was okay but this place is very disorganized.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ivaylo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools
Stayed 5 nights in Aug 2025

6/10 Okay

CarolLee

There was a very long line to check-in (even though I had re-registered). Many people were waiting because their rooms were not yet available. Upon entering our room, it was unlocked because there was maintenance worker in the bathroom fixing the fan. He was very nice and was finished within a few minutes, but the bathroom floor and tub was left dusty with particles from the fan and ceiling. Everything else was fine/average. Pools were fun but crowded.
Stayed 1 night in Aug 2025

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incidental fees

We enjoyed our stay, everything was excellent. There was some confusion with the incidental fee. I was being charged $100 per night. I thought it was just $100 and that was it. Other than that, we had a great time. Geoff
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place. Definitely want to go back to enjoy the amenities more.
Stayed 1 night in Jun 2025

6/10 Okay

Dorothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok pools were nice
Stayed 2 nights in Aug 2025

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

David

Stayed 2 nights in Aug 2025