4/10 Poor
Hina
Oct 15, 2025
Reserved room with partial lake view and there was no lake view. Tried to pay for room upgrade and front desk said no corner suites available even tho their website said there was availability. Same front desk associate charged our card even after I explained i did not authorize a charge. This front desk associate doesn’t deserve to be in hospitality. Future customers- dont book rooms if you are hoping for a view. Also, double check menu and see if restaurant has items you want before you are seated. They ran out of items we wanted to order for every meal.
Restaurant Servers were great, housekeeping was great. Steak was great. Check in was great. Spa desk staff were absolutely terrible. Most front desk were nice except the one who checked us out & told us we couldn’t pay for a different room.
Recommend restaurant replace swai with cod. Rooms need to be upgraded. Expecting hotel to contact me to remove unauthorized charges.
Hina
Stayed 2 nights in Oct 2025































