The Ritz-Carlton Maui, Kapalua

5.0 star property

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Photo gallery for The Ritz-Carlton Maui, Kapalua

3 outdoor pools, cabanas (surcharge), sun loungers
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Property amenity
Beach nearby, white sand, free beach shuttle, beach cabanas
Banquet hall

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Gym
  • Housekeeping
$889
$754 nightly
$889 total
Total with taxes and fees
Dec 14 - Dec 15

Explore the area

View in a map
1 Ritz-Carlton Drive, Kapalua, HI, 96761
  • Place, Kapalua Resort
    ‪10 min walk‬
  • Place, Kapalua Golf Resort Bay Course
    ‪15 min walk‬
  • Place, Napili Bay
    ‪3 min drive‬
  • Airport, Kahului, HI (OGG)
    ‪53 min drive‬

Room options

Deluxe Room, 1 King Bed, Partial Ocean View

9.0 out of 10
Wonderful
(36 reviews)
  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

1 Bedroom Suite, 1 King Bed and Sofa Bed, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 900 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms, Garden View

  • 1300 sq ft
  • Sleeps 6
  • 2 Double Beds

Suite, 2 Bedrooms, Partial Ocean View

7.0 out of 10
Good
(2 reviews)
  • 1300 sq ft
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds

Club Single Room, 2 Bedrooms, Oceanfront (Club Lounge Access)

  • 1300 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

Ritz- Carlton Presidential Suite, Club Lounge access, 1 King, Oceanfront

  • 2560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Royal Pacific Suite, 2 Bedrooms, Club Lounge access, Oceanfront

  • 2550 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Deluxe Room, 1 King Bed, Club Lounge Access, Resort View

10.0 out of 10
Exceptional
(2 reviews)
  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

1 Bedroom Suite, Club Lounge access,1 King Bed and Sofa Bed, Oceanfront

  • 900 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, 1 King Bed, Club Lounge Access, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, Terrace (1 King or 2 Queen Beds. Limited View)

10.0 out of 10
Exceptional
(2 reviews)
  • 430 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Club Single Room, 1 King Bed with Sofa bed, Club Lounge Access

  • 900 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

1 Bedroom Suite, 1 King Bed and Sofa Bed, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 900 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

1 Bedroom Residential Suite, 1 King, Sofa Bed, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 900 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

1 Bedroom Residential Suite, 1 King, Sofa Bed, Garden View

9.0 out of 10
Wonderful
(7 reviews)
  • 1300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 2 Queen Beds, Lanai, Resort View

9.0 out of 10
Wonderful
(6 reviews)
  • 430 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Partial Ocean View

8.0 out of 10
Very good
(5 reviews)
  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Fire Lanai, Deluxe Guest Room, 1 King, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 430 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed

Fire Lanai, Deluxe Guest Room, 2 Queen, Fireplace

  • 430 sq ft
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Fire Lanai, Deluxe Guest Room, 1 King, Ocean View

  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Lanai, Resort View (Hearing Accessible)

  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Lanai, Resort View (Mobility Accessible, Roll-In Shower)

  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Lanai, Partial Ocean View (Hearing Accessible)

  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Lanai, Partial Ocean View (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Fire Lanai, Deluxe Guest Room, 2 Queen, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Fire Lanai, 1 Bedroom Suite, Club Lounge access, 1 King, Sofa Bed, Oceanfront

  • 2560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Lanai, Resort View

9.2 out of 10
Wonderful
(60 reviews)
  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the neighborhood

Kapalua

When you stay at The Ritz-Carlton Maui, Kapalua in Kapalua, you'll be by the ocean, within a 15-minute drive of Napili Bay and Whalers Village. .This beach resort is 7.8 mi (12.5 km) from Kaanapali Beach and 0.1 mi (0.2 km) from Jean Michele Cousteau's Ambassadors of the Environment.

What's nearby

  • Kapalua Resort - 10 min walk - 0.6 miles
  • Kapalua Golf Resort Bay Course - 15 min walk - 0.8 miles
  • Kapalua Beach - 19 min walk - 1.0 mile
  • Napili Bay - 3 min drive - 1.5 miles
  • Kapalua Golf Club Plantation Course - 5 min drive - 1.7 miles

Getting around

  • Kahului Airport (OGG) - 54 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Sea House Restaurant - ‬3 min drive
  • ‪The Gazebo Restaurant - ‬4 min drive
  • ‪Kai Café - ‬1 min walk
  • ‪Merriman's Kapalua - ‬3 min drive

About this property

The Ritz-Carlton Maui, Kapalua

Stylish beach retreat with 3 outdoor pools
The Ritz-Carlton Maui, Kapalua offers 463 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to furnished lanais. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels, pay movies, and Netflix.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Waihua Spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.
Make yourself at home in one of the 463 air-conditioned rooms featuring iPod docking stations and Smart televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished lanais. Cable programming along with DVD players are provided for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 3 outdoor swimming pools. Additional features at this Art Deco resort include concierge services, gift shops/newsstands, and a hair salon. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Enjoy seafood at The Banyan Tree, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Kapalua? This resort has 199993 square feet (18580 square meters) of space consisting of conference space and meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM.
The Banyan Tree - This poolside restaurant specializes in seafood and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Kai Cafe - This café serves breakfast, lunch, and light fare. Open daily.
Burger Shack - This beach family restaurant specializes in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
'Olu Cafe - This poolside café specializes in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Alaloa Lounge - Overlooking the ocean and pool, this lobby lounge specializes in American cuisine and serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Area shuttle up to 2 mi
  • Free beach shuttle
  • Valet parking on site (USD 65 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 50 for adults and USD 25 for children
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 'Olu Cafe
  • Alaloa Lounge
  • Burger Shack
  • Kai Cafe
  • The Banyan Tree

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • 24-hour pool access
  • 3 outdoor pools
  • Art gallery
  • Basketball
  • Bicycle rentals
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Hot tub
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • DVD player
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 199,993 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Firepit
  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 9 floors
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels
  • DVD player
  • iPod dock
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 64.88 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 50 for adults and USD 25 for children
  • Valet parking fee: USD 65 per day (in/out privileges)
  • Late check-out fee: USD 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 234409
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

24-hour pool access
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 17 years old are not allowed in the fitness facility without adult supervision
Guests under 15 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Kapalua Ritz-Carlton
Ritz-Carlton Hotel Kapalua
Ritz-Carlton Kapalua Resort Lahaina
Ritz-Carlton Kapalua Hotel
Ritz-Carlton Kapalua Lahaina
The Ritz Carlton Kapalua
The Ritz Carlton Kapalua
The Ritz Carlton Maui Kapalua
The Ritz Carlton Maui, Kapalua
The Ritz-Carlton Maui, Kapalua Resort
The Ritz-Carlton Maui, Kapalua Kapalua
The Ritz-Carlton Maui, Kapalua Resort Kapalua

Reviews

The Ritz-Carlton Maui, Kapalua Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 728 out of 1002 reviews
Rating 8 - Good. 131 out of 1002 reviews
Rating 6 - Okay. 78 out of 1002 reviews
Rating 4 - Poor. 40 out of 1002 reviews
Rating 2 - Terrible. 25 out of 1002 reviews

Reviews

10/10 Excellent

Ariana

Stayed 6 nights in Sep 2025

6/10 Okay

Vahan

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I really liked the location of the property. However, I didn’t enjoy the beach as it was very windy and not suitable for swimming with my toddler. The windy conditions could be better managed in the pool areas. The jacuzzis tended to get very crowded in the evenings, mostly with solo visitors and intoxicated individuals, making it uncomfortable to enjoy with my wife. Additionally, I felt pressured by the restaurant staff to leave tips. When I didn’t tip, they refused to serve me. One server from the lobby lounge, named Susan, even confronted me demanding at least a 20% tip for bringing only two cocktails, explaining that the hotel doesn’t pay her hourly. This experience really ruined my mood. Lastly, I found the restaurants to be overpriced.
Stayed 7 nights in Aug 2025

10/10 Excellent

Elyjames

Stayed 4 nights in Sep 2025

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Cameron Van

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bhe beach was easy to walk to, very nice, felt private to resort guests, and not crowded. The food and drink options were high quality, delicious, and competitively priced with outside restaurants. The grounds were large and pleasant to walk around. There was paved costal trail access to walk or run as far as you'd like. It is a very convenient driving distance to Napili bay, Honolua bay, and Kaanapali beaches. Great products on-site provided a convient shopping experience.
Stayed 5 nights in Aug 2025

10/10 Excellent

Gobind Singh

Stayed 1 night in Sep 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is
Stayed 7 nights in Aug 2025

10/10 Excellent

Angel

Stayed 7 nights in Aug 2025

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience, but prices and fees were extremely high. Restaurant dining is excessively expensive, and we were charged $120 daily for “hotel fees” and “valet parking” on top of the high price for the hotel lodging itself. This is something they don’t communicate in advance, which seems wrong. Hotel will also charge a $200/night deposit upon checking in, which they also do not communicate in advance.
Stayed 8 nights in Aug 2025

4/10 Poor

Cameron

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was so damn boring. They close the bar at 9am. Dining closes at 10pm. U can’t even get an uber anywhere. If you’re not 50+ do not come here there is literally nothing to do.
Stayed 3 nights in Aug 2025

10/10 Excellent

Reyna Sujey Medina De La Ro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and very friendly! We got a great welcome! Would definitely stay here again.
Stayed 7 nights in Aug 2025

8/10 Good

Daniela

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and well maintained. The location is great with lots of activities around. However we were not impressed with the quality of service we received. House keeping never showed up for room cleaning unless we called to ask for service. There was only one restaurant we enjoyed the food at and that was Banyan. The lobby bar was ok but we didn’t really like the sushi , was not as fresh as expected. The front desk rarely had more than one person working so there was always a line for any inquiries and needs we had. Overall I wouldn’t stay again.
Stayed 4 nights in Aug 2025

6/10 Okay

Peter

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very isolated and staff/service not up to par with Ritz’s at other locations
Stayed 4 nights in Aug 2025

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Ray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property, amazing main lobby, love the pools, love the beach, love the room! Team is very nice and provided us with a bottle of champagne and snack tray for our honeymoon! Less dining options than some other resorts, but ate multiple times at the terrace and had great meals each time, and a bit cheaper than other dining options at competing resorts. Definitely felt like our money was well spent here, as oppose to another resort we stayed at in Wailea. Will remember for a long time and definitely recommend!
Stayed 4 nights in Aug 2025

4/10 Poor

Katheryn Nicole

Stayed 5 nights in Aug 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay.

It was an awesome experience. The service was exceptional.
Stayed 6 nights in Jul 2025

10/10 Excellent

Ossama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very attentive and friendly.
Stayed 1 night in Aug 2025

10/10 Excellent

Boris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and wonderful staff
Stayed 8 nights in Jul 2025

10/10 Excellent

JUNE

Stayed 4 nights in Aug 2025

10/10 Excellent

Pilar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond fantastic in so many ways! Marjorie st front desk. Tim at beach cabanas. Everyone was impeccable. Great experience.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jason R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was beautiful
Stayed 5 nights in Aug 2025

10/10 Excellent

bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025