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The Ritz-Carlton Maui, Kapalua

5.0 star property

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Photo gallery for The Ritz-Carlton Maui, Kapalua

3 outdoor pools, cabanas (surcharge), sun loungers
Banquet hall
Property amenity
On the beach, white sand, free beach shuttle, beach cabanas
Couples treatment rooms, sauna, hot tub, steam room, body treatments

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Restaurant
  • Air conditioning
  • Gym
$1,132
$954 nightly
$1,132 total
Total with taxes and fees
Jan 14 - Jan 15

Explore the area

View in a map
1 Ritz-Carlton Drive, Kapalua, HI, 96761
  • Place, Kapalua Resort
    ‪10 min walk‬
  • Place, Kapalua Golf Resort Bay Course
    ‪15 min walk‬
  • Place, Napili Bay
    ‪3 min drive‬
  • Airport, Kahului, HI (OGG)
    ‪53 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Partial Ocean View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Partial Ocean View

9.0 out of 10
Wonderful
(36 reviews)
  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Suite, 1 King Bed and Sofa Bed, Garden View

1 Bedroom Suite, 1 King Bed and Sofa Bed, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

1 Bedroom Suite, 1 King Bed and Sofa Bed, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 900 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Garden View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 2 Bedrooms, Garden View

  • 1300 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Partial Ocean View

65-inch Smart TV with cable channels, TV, Netflix

Suite, 2 Bedrooms, Partial Ocean View

7.0 out of 10
Good
(2 reviews)
  • 1300 sq ft
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Club Single Room, 2 Bedrooms, Oceanfront (Club Lounge Access)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Single Room, 2 Bedrooms, Oceanfront (Club Lounge Access)

  • 1300 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Ritz- Carlton Presidential Suite, Club Lounge access, 1 King, Oceanfront

Ritz- Carlton Presidential Suite, Club Lounge access, 1 King, Oceanfront | Living room | 65-inch Smart TV with cable channels, TV, Netflix

Ritz- Carlton Presidential Suite, Club Lounge access, 1 King, Oceanfront

  • 2560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Pacific Suite, 2 Bedrooms, Club Lounge access, Oceanfront

Royal Pacific Suite, 2 Bedrooms, Club Lounge access, Oceanfront | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Royal Pacific Suite, 2 Bedrooms, Club Lounge access, Oceanfront

  • 2550 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Club Lounge Access, Resort View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Club Lounge Access, Resort View

10.0 out of 10
Exceptional
(2 reviews)
  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Suite, Club Lounge access,1 King Bed and Sofa Bed, Oceanfront

1 Bedroom Suite, Club Lounge access,1 King Bed and Sofa Bed, Oceanfront | Living area | 65-inch Smart TV with cable channels, TV, Netflix

1 Bedroom Suite, Club Lounge access,1 King Bed and Sofa Bed, Oceanfront

  • 900 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Club Lounge Access, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Club Lounge Access, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Terrace (1 King or 2 Queen Beds. Limited View)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, Terrace (1 King or 2 Queen Beds. Limited View)

10.0 out of 10
Exceptional
(2 reviews)
  • 430 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Club Single Room, 1 King Bed with Sofa bed, Club Lounge Access

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Single Room, 1 King Bed with Sofa bed, Club Lounge Access

  • 900 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 Bedroom Suite, 1 King Bed and Sofa Bed, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

1 Bedroom Suite, 1 King Bed and Sofa Bed, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 900 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 Bedroom Residential Suite, 1 King, Sofa Bed, Ocean View

65-inch Smart TV with cable channels, TV, Netflix

1 Bedroom Residential Suite, 1 King, Sofa Bed, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 900 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 Bedroom Residential Suite, 1 King, Sofa Bed, Garden View

1 Bedroom Residential Suite, 1 King, Sofa Bed, Garden View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

1 Bedroom Residential Suite, 1 King, Sofa Bed, Garden View

9.0 out of 10
Wonderful
(7 reviews)
  • 1300 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Lanai, Resort View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Queen Beds, Lanai, Resort View

9.0 out of 10
Wonderful
(6 reviews)
  • 430 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Partial Ocean View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Queen Beds, Partial Ocean View

8.0 out of 10
Very good
(5 reviews)
  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fire Lanai, Deluxe Guest Room, 1 King, Garden View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Fire Lanai, Deluxe Guest Room, 1 King, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 430 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Fire Lanai, Deluxe Guest Room, 2 Queen, Fireplace

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Fire Lanai, Deluxe Guest Room, 2 Queen, Fireplace

  • 430 sq ft
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fire Lanai, Deluxe Guest Room, 1 King, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Fire Lanai, Deluxe Guest Room, 1 King, Ocean View

  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lanai, Resort View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Lanai, Resort View (Hearing Accessible)

  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lanai, Resort View (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Lanai, Resort View (Mobility Accessible, Roll-In Shower)

  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lanai, Partial Ocean View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Lanai, Partial Ocean View (Hearing Accessible)

  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lanai, Partial Ocean View (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Lanai, Partial Ocean View (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Fire Lanai, Deluxe Guest Room, 2 Queen, Ocean View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Fire Lanai, Deluxe Guest Room, 2 Queen, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fire Lanai, 1 Bedroom Suite, Club Lounge access, 1 King, Sofa Bed, Oceanfront

Fire Lanai, 1 Bedroom Suite, Club Lounge access, 1 King, Sofa Bed, Oceanfront | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Fire Lanai, 1 Bedroom Suite, Club Lounge access, 1 King, Sofa Bed, Oceanfront

  • 2560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lanai, Resort View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Lanai, Resort View

9.2 out of 10
Wonderful
(62 reviews)
  • 430 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

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The price is $1,009
Jan 14 - Jan 15
Total with taxes and fees
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About the neighborhood

Kapalua

When you stay at The Ritz-Carlton Maui, Kapalua in Kapalua, you'll be on the beach, within a 15-minute drive of Whalers Village and Kaanapali Beach. .This beach resort is 1.5 mi (2.4 km) from Napili Bay and 0.1 mi (0.2 km) from Jean Michele Cousteau's Ambassadors of the Environment.
View more Resorts in KapaluaOpens in a new window

What's nearby

  • Kapalua Resort - 10 min walk - 0.6 miles
  • Kapalua Golf Resort Bay Course - 15 min walk - 0.8 miles
  • Kapalua Beach - 19 min walk - 1.0 mile
  • Napili Bay - 3 min drive - 1.5 miles
  • Kapalua Golf Club Plantation Course - 5 min drive - 1.7 miles

Getting around

  • Kahului Airport (OGG) - 69 min drive

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪The Gazebo Restaurant - ‬4 min drive
  • ‪Hawaiian Village Coffee - ‬5 min drive
  • ‪Sea House Restaurant - ‬3 min drive
  • ‪Merriman's Kapalua - ‬3 min drive

About this property

The Ritz-Carlton Maui, Kapalua

Luxury resort on the beach, with 3 outdoor pools
The Ritz-Carlton Maui, Kapalua offers 463 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to furnished lanais. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels, pay movies, and Netflix.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Waihua Spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.
Make yourself at home in one of the 463 air-conditioned rooms featuring iPod docking stations and Smart televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished lanais. Cable programming along with DVD players are provided for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 3 outdoor swimming pools. Additional features at this Art Deco resort include concierge services, gift shops/newsstands, and a hair salon. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Enjoy seafood at The Banyan Tree, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Kapalua? This resort has 199993 square feet (18580 square meters) of space consisting of conference space and meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM.
The Banyan Tree - This poolside restaurant specializes in seafood and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Kai Cafe - This café serves breakfast, lunch, and light fare. Open daily.
Burger Shack - This beach family restaurant specializes in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
'Olu Cafe - This poolside café specializes in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Alaloa Lounge - Overlooking the ocean and pool, this lobby lounge specializes in American cuisine and serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Area shuttle up to 2 mi
  • Free beach shuttle
  • Valet parking on site (USD 65 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 50 for adults and USD 25 for children
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 'Olu Cafe
  • Alaloa Lounge
  • Burger Shack
  • Kai Cafe
  • The Banyan Tree

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • 24-hour pool access
  • 3 outdoor pools
  • Art gallery
  • Basketball
  • Bicycle rentals
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Hot tub
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • DVD player
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 199,993 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 9 floors
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels
  • DVD player
  • iPod dock
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 64.88 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 50 for adults and USD 25 for children
  • Valet parking fee: USD 65 per day (in/out privileges)
  • Late check-out fee: USD 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 234409
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

24-hour pool access
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 17 years old are not allowed in the fitness facility without adult supervision
Guests under 15 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Kapalua Ritz-Carlton
Ritz-Carlton Hotel Kapalua
Ritz-Carlton Kapalua Resort Lahaina
Ritz-Carlton Kapalua Hotel
Ritz-Carlton Kapalua Lahaina
The Ritz Carlton Kapalua
The Ritz Carlton Kapalua
The Ritz Carlton Maui Kapalua
The Ritz Carlton Maui, Kapalua
The Ritz-Carlton Maui, Kapalua Resort
The Ritz-Carlton Maui, Kapalua Kapalua
The Ritz-Carlton Maui, Kapalua Resort Kapalua

The Ritz-Carlton Maui, Kapalua Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 729 out of 1002 reviews
Rating 8 - Good. 132 out of 1002 reviews
Rating 6 - Okay. 78 out of 1002 reviews
Rating 4 - Poor. 39 out of 1002 reviews
Rating 2 - Terrible. 24 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bernardo De Leon,

Liked: Cleanliness, staff & service, property conditions & facilities
Every please the staff was great. the room was clean on a daily the staff every helpful.
Stayed 4 nights in Oct 2025

10/10 Excellent

Lee-Anne

Stayed 1 night in Oct 2025

10/10 Excellent

Dale

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Justine

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Sadly Kampala is not what it once was. Food is definitely not five star - mediocre with lots of corners cut. The property used to be spectacular but climate change has unfortunately turned what was once a vibrant green tropical paradise into a brown drought like scene. We have been coming to this property for decades but I don’t think we shall be returning after this experience.
Stayed 5 nights in Sep 2025

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 5 nights in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property and excellent customer service! Access to the Club Lounge is wonderful and highly recommend.
Stayed 3 nights in Oct 2025

4/10 Poor

Grainne

Traveled with partner
Liked: Cleanliness, staff & service
No longer a 5 star destination, sadly. My husband and I returned to the hotel ( after many years) to celebrate my husband’s birthday. We had got engaged at this hotel many years ago and wanted to return, having absolutely loved the hotel and the wonderful memories they provided for us. The hotel itself has changed- nothing in the mini bar, no evening turn down service, food options are severely limited now; no breakfast buffet ( other than at weekends and even then, meager in its offering), very small in room dining menu and very few pool side choices. We booked the main restaurant ( twice in writing and once in person) for my husband’s birthday, hoping to sit at the same table where we got engaged. They did not appear to even have our booking and no birthday greeting was given. No cake was made ( as requested, twice, in writing) and we were led to a table inside the restaurant only after refusing to be seated on the patio where everyone without a booking was seated. I was so very upset as we have stayed at Ritz Carlton hotels all over the world for more than 20 years. Their reputation is built upon ‘Ladies and Gentlemen serving Ladies and Gentlemen’. I requested to see the GM the next morning and was told he was unavailable. Another member of the management team, Connor, met with me and was very apologetic. He did everything he could to listen and make up for what happened, but the damage had been done. The GM has still not reached out to me. What incredibly poor service!
Stayed 7 nights in Sep 2025

10/10 Excellent

Razvan, gaston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in Aug 2025

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is amazing and the pool is awesome. A little pricey, but we were prepared for that. One drawback was that you dont get the Marriott nights credit if you order through Orbitz and not directly with the property
Stayed 9 nights in Sep 2025

10/10 Excellent

Donna Stripling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience
Stayed 6 nights in Sep 2025

2/10 Terrible

Fisal

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Went for a week. Grass is brown. Food has no seasoning. Customer service is horrible. It shows there’s a Hertz rental on location when you arrive there’s a luxury rental Company that charges 200$ a day for a regular car. Drinks are horrible. All restaurants lack seasoning extremely. When I told the servers they said that’s not how it’s supposed to be. I ordered garlic chili edamame. Nothing. Bland. I told the server his response was “it’s not supposed to be spicy” do not go here. Very very bad.
Stayed 5 nights in Sep 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2025

6/10 Okay

Matthew

Stayed 5 nights in Sep 2025

10/10 Excellent

Julian

Stayed 6 nights in Sep 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5-star service at a 5-star hotel. Outstanding. We will not hesitate to return again. Magnificent experience. They delivered beyond expectations. Thanks, Ritz-Carlton Kapalua! Well done.
Stayed 9 nights in Sep 2025

10/10 Excellent

Emmanuel D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Diana Danial Abdou

Stayed 5 nights in Sep 2025

10/10 Excellent

Mark William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 9 nights in Sep 2025

10/10 Excellent

Joann

Traveled with partner
Nono
Stayed 4 nights in May 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Clean roon
Stayed 5 nights in Sep 2025

4/10 Poor

David

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
First time staying at this property, although I have stayed at many Ritz Carltons around the world.. We arrived so excited and ready to love it. Unfortunately this hotel falls short in so many ways. It is a Ritz Carlton by name only. The property itself is nice, although the rooms are dated. Location is good for a more secluded vacation. The pool area looks great, absolutely loved that it's accessible day and night. And this is about where the good ends. The service in this property is awful. Quite literally, awful. It's not set up to allow for a relaxing vacation at all. The property features a small beach (not private), which the hotel staff will happily kick you off sunbeds/towels at 3:45pm/4pm - the end of their day. In the Lobby lounge, getting food/beverage service is a challenge unless sat at the bar. One server was incredibly rude. Around the pool, food/beverage service was not good at all. The food itself is really mediocre at best. For the price tag they charge - eat else where. There's plenty of better options locally, you'll just need a car/uber to get to them. One evening, we came back to see house keeping had missed making up our room. Not a problem normally in a 5 star hotel, I made a quick call down request turndown/someone to stop by and to my surprise I was told there was no house keeping staff available in the evenings and that all they could do was for me to collect some fresh towels from the front desk. In short, save yourself the $ - go elsewhere.
Stayed 4 nights in Sep 2025

10/10 Excellent

Carlos Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing property with great people that makes you feel home. Best service possible. Food and drink are great. Couldnt ask for a better place to stay in Maui.
Stayed 5 nights in Sep 2025

10/10 Excellent

Ariana

Stayed 6 nights in Sep 2025