8/10 Good
David
Sep 13, 2025
As someone who is a recurring guest every year, there was a little less regency and aloha this year. The check-in was disappointing — staff member struggled to find us a desirable room, the wait time was noticeably longer and staff did not come out proactively to assist customers when the line got long. 5/5 stars on the breakfast buffet at Swan court. Food options and taste improved significantly from last year and it was nice to see familiar faces still employed! The room amenities were downgraded with sustainable cups instead of glassware and no more Hyatt branded toiletries. Overall still great value and location. We love staying at this property and hope management can work out any kinks in the service and operation so both staff and customers are smiling.
David
Stayed 6 nights in Sep 2025

























