This is my third time staying at this hotel in Kyoto. It’s very clean, the staff is friendly, and the spa, restaurants, and location near public transportation make it super convenient. The only downside—and why I’m giving four instead of five stars—is that the luggage transfer process has changed. Previously the staff helped fill out the forms, but now it must be done online, which was difficult to navigate and I didn’t receive help with it.
Still, overall a great stay and I would return.