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Aparthotel

The Platinum Suites

Property class: 3

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Photo gallery for The Platinum Suites

2 outdoor pools
Exterior detail
Executive Suite, 3 Bedrooms | Living area | 40-inch LCD TV with digital channels, TV, streaming services
Executive lounge
Premium Suite, 2 Bedrooms | Living area | 40-inch LCD TV with digital channels, TV, streaming services

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
  • Restaurant
$137
$125 nightly
$137 total
Total with taxes and fees
Apr 30 - May 1

Explore the area

View in a map
Jalan Sultan Ismail, Kuala Lumpur, Kuala Lumpur, 50250
  • Place, Kuala Lumpur Forest Eco Park
    ‪1 min walk‬
  • Place, Petronas Twin Towers
    ‪12 min walk‬
  • Place, Kuala Lumpur Tower
    ‪15 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪64 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Deluxe Suite, 1 Bedroom

  • City view
  • 990 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 2 Bedrooms

Executive Suite, 2 Bedrooms | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Executive Suite, 2 Bedrooms

  • City view
  • 1023 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Premium Suite, 2 Bedrooms

Premium Suite, 2 Bedrooms | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Premium Suite, 2 Bedrooms

  • City view
  • 1076 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Suite, 2 Bedrooms

Deluxe Suite, 2 Bedrooms | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Deluxe Suite, 2 Bedrooms

  • City view
  • 990 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Executive Suite, 3 Bedrooms

Executive Suite, 3 Bedrooms | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Executive Suite, 3 Bedrooms

  • City view
  • 1380 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Bed OR 2 Twin Beds
  • Free WiFi

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The price is $63
Apr 30 - May 1
Total with taxes and fees
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About the neighborhood

Kuala Lumpur

A stay at The Platinum Suites places you in the heart of Kuala Lumpur, within a 15-minute walk of Petronas Twin Towers and Suria KLCC Shopping Centre. .This aparthotel is 0.7 mi (1.2 km) from Kuala Lumpur Tower and 1.1 mi (1.7 km) from KLCC Park.
View more Aparthotels in Kuala LumpurOpens in a new window

What's nearby

  • Kuala Lumpur Forest Eco Park - 1 min walk - 0.1 miles
  • Petronas Twin Towers - 12 min walk - 0.7 miles
  • Suria KLCC Shopping Centre - 12 min walk - 0.7 miles
  • KLCC Park - 14 min walk - 0.8 miles
  • Kuala Lumpur Tower - 15 min walk - 0.8 miles

Getting around

  • Bukit Nanas Station - 2 min walk
  • Kuala Lumpur Masjid Jamek Station - 19 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah) - 35 min drive

Restaurants

  • ‪Hard Rock Cafe Kuala Lumpur - ‬3 min walk
  • ‪Xin Cuisine - ‬3 min walk
  • ‪Melting Pot Café - ‬4 min walk
  • ‪Wariseni - ‬2 min walk
  • ‪R Club Lounge - ‬3 min walk

About this property

The Platinum Suites

The Platinum Suites offers 5 air-conditioned accommodations with washers/dryers and complimentary bottled water. Accommodations offer separate sitting areas. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, slippers, bidets, and complimentary toiletries.

This Kuala Lumpur aparthotel provides complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.
Make yourself at home in one of the 5 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 40-inch LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include separate sitting areas and microwaves, and housekeeping is provided daily.
Dip into one of the 2 outdoor pools or enjoy other recreational amenities, which include a fitness center.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The aparthotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.
The Platinum Suites has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • 2 outdoor pools

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Valet parking on site (MYR 100 per day)
  • Limited onsite valet parking
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Children's pool

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop

Dining

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels
  • Streaming services

Laundry

  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Wheelchair-accessible parking
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Daily housekeeping (for a fee)
  • Free bottled water
  • Iron/ironing board
  • Luggage storage

Location highlights

  • In a shopping district
  • In the city center
  • Near a metro station
  • Near a train station
  • Near an outlet shopping mall

Things to do

  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 5 units

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
6 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 500.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MYR 150 per vehicle (one-way)
  • Valet parking fee: MYR 100 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

Property is also known as

Platinum Suites Apartment Kuala Lumpur
Platinum Suites Apartment
Platinum Suites Kuala Lumpur
Apartment The Platinum Suites Kuala Lumpur
Kuala Lumpur The Platinum Suites Apartment
Apartment The Platinum Suites
The Platinum Suites Kuala Lumpur
Platinum Suites
Platinum Suites Kuala Lumpur
The Platinum Suites Aparthotel
The Platinum Suites Kuala Lumpur
The Platinum Suites Aparthotel Kuala Lumpur

The Platinum Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 70 reviews
Rating 8 - Good. 18 out of 70 reviews
Rating 6 - Okay. 7 out of 70 reviews
Rating 4 - Poor. 9 out of 70 reviews
Rating 2 - Terrible. 6 out of 70 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Abdurahman, Daly City

Traveled with family
Liked: Property conditions & facilities
They charge you for any extras like baby cribs, blankets, and pillows
Stayed 22 nights in Jul 2024

2/10 Terrible

Summer

Stayed 5 nights in Aug 2024

10/10 Excellent

Mahri

Traveled with family
Liked: Cleanliness, room comfort
Everything is great.
Stayed 4 nights in Jul 2024

4/10 Poor

thomas

Traveled with group
Liked: Cleanliness, room comfort

Disappointing

Check-in was ridiculous. Previously I've been able to check-in at reception, now it's through an agent, who couldn't find my booking. It took ages and was very stressful and then they made us change rooms after one night into a worse room. Then there's the amazing pool, which was ruined by an overzealous guard with unfathomable rules. We weren't allowed to walk the 3 meters from our table in the restaurant terrace to the pool - we had to go back through the restaurant, and back through security. No drinks by the pool either (that has changed). Basically no fun in the pool either. No one could explain why these rules were in place, but only that the rules had to be enforced. The accommodation itself was good value for money, but a lot of disappointments in there too.
Stayed 3 nights in May 2024

6/10 Okay

Xiaoqing

Business traveler
Liked: Cleanliness

Space is great, place is out dated!

Checking was complicated and unusual, unsafe to scan your document with someone seating in a corner in the lobby surrounded by strange people. Check out was good, quick and seemed smooth. The second day, I waited whole day for cleaning crew after ample contacts.
Stayed 3 nights in May 2024

2/10 Terrible

Darrel

Disliked: Cleanliness, room comfort

Horrible & inaccurate

Horrible , the pictures are different from the actual hotel room. They are operating a hotel inside of a hotel. You need to check in with a random person. This is a hotel that is being sublet through an another management company. Mold in shower . Holes in ceiling
Stayed 2 nights in Nov 2023

2/10 Terrible

John

Stayed 1 night in Aug 2023

2/10 Terrible

Dieu V

So bad management
Stayed 1 night in Jun 2023

6/10 Okay

Justin

Traveled with partner
Liked: Amenities
If the price is too good to be true, then it probably is. I wish I would of known when I booked that this isn't a real hotel. It is privately owned apartments that they rent out and it functions semi like a hotel. I assumed it was a normal hotel but upon arrival I had to ask where to check in and I was told to contact my host, they showed me on my email confirmation from Expedia the fine print that showed my host name, I had to call them on WhatsAp, there was a group of people sitting in the lobby on couches with laptops that took my information and gave me one key. Traveling in a foreign country it just felt weird and slightly unsafe to start the trip. The room looked like the pictures except it was not very clean, dirty floors, stains on the sheets, and I found a used tooth brush in the shower. Usually these things don't bother me and I just contact the front desk, but in this situation there was no front desk to contact to ask them to come tidy up and change the sheets. I contacted them via WhatsApp and they ended up coming up a few hours later to clean up a little. The pool and the views are hard to beat but they were very busy. All in all I got what I paid for but knowing what I know now I wouldnt book here again.
Stayed 3 nights in Mar 2023

2/10 Terrible

James

Easily the worst checkin experience i ever had. Provided all necessary ID and info. but still they couldnt find me in their system. After an hour and a half of pleading they finally gave me my key. I walked over to the elevator and the lights went out. Elevator down. Im on the 42nd floor. The checkin consists of going to a sofa in the lobby with 20 year oldiish ladies on laptops trying to check prople in. A horrendous system considering the price.No signs. I just took my luggage and went elsewhere. Really a terrible experience

8/10 Good

Iskandar

Traveled with family and small children
Liked: Cleanliness
Everything is ok only that the toilet flooring too slippery for kids.
Stayed 3 nights in Nov 2022

4/10 Poor

Moe

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Not clean. Took a long time to check in etc
Stayed 2 nights in Jul 2022

8/10 Good

Yong Keong Steven

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was well kept, aircon and water heater worked well. Security was good for both carpark and guests' access. Tranquil environment for rest except for every morning's prayers between 545 - 615am.
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Platinum Suites

Great, spacious, clean apartment for family of 5. Reasonable location, fairly central, close to monorail station and metro station. Very friendly and helpful lobby staff. Fabulous infinity pool with great view, funny to watch everyone posing for their pictures and selfies. Only downside was that there was only one key (and lift pass) per family which was a bit inconvenient. Overall though, an enjoyable stay.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Experience at The Platinum Suites

Our stay was awesome! The accommodations were great. The facility was located within simple walking distance of the Petronas Twin Towers, Kuala Lumpur (KL) Tower, KL Aquarium, and about a five minute (at the most) walk from a metro stop. Securing a taxi from the establishment to other locations such as the Bird Park was easy. Utilizing the concierge desk allowed us to make arrangements to visit sites such as Batu Cave. Facility amenities such as gym and outdoor infinity pool (51st floor) added to the pleasure of the stay giving us a view of the city and the towers all lit up at night. If we are given the opportunity to visit Kuala Lumpur again, we will stay at The Platinum Suite.

4/10 Poor

good agent service, Kuala Lumpur

Disliked: Staff & service, room comfort

agent is great, room is not good

disappointing but agent service is thumbs up

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
During Chrismas, there is no better accomodation than The Platinum Suite at this price.

4/10 Poor

Verified traveler

Disliked: Staff & service
I have cancel my stay at this hotel because no body/agent appear during my artival... i have to wait almost 4 hour from 8pm until 12 midnight.. my worst experience
Stayed 5 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

richa, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

well cared

we will recommend this to our friend ..room is clean the owner communicate well.. what i really love is everything you need is included in the room e.g stove washing machine even the laundry soap..
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

KL City skyline spectacular views

Amazing infinity pool. Spacious rooms. Great location.

10/10 Excellent

Sung

Liked: Cleanliness, property conditions & facilities, room comfort

Everything great except for the Towel Guy at pool

The 51st floor infinity pool was SUPERB!!! The panoramic view of both the Petronas Twin Tower AND the KL Tower was incredible. We LOVED the pool. But when we went up to the pool the security guards gave us a tough time after asking us if we were guest of the Platinum Suites or Face Suites. We felt almost unwanted by them to enter the pool area. The infinity pool was the ONLY reason we booked in to this place. Then after we got to the pool the towel guy would NOT give us a towel saying it's only for the Face Suite guests. It's a great fantastic pool BUT service sucked. What kind of pool do you go to that you are not welcome for a darn towel??? RUDE But the rooms/apartment suites were very clean and modern.

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort