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Aparthotel

THE FACE Suites Hotel

5.0 star property

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Photo gallery for THE FACE Suites Hotel

Exterior
A modern hotel lobby with a long corridor, seating areas, and a television.
A modern hotel entrance with a glass facade, a silver car parked outside, and a person standing by the entrance.
A rooftop infinity pool with lounge chairs, a wooden deck, and a city skyline view.
A modern lobby with a curved reception desk, seating area, and large windows overlooking a pool.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
The current price is $109
$99 nightly
$109 total
Total with taxes and fees
Aug 19 - Aug 20

Explore the area

View in a map
1020, Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Place, Kuala Lumpur Forest Eco Park
    ‪3 min walk‬
  • Place, Petronas Twin Towers
    ‪14 min walk‬
  • Place, KLCC Park
    ‪14 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪61 min drive‬

Room options

View all photos for One Bedroom Superior

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Superior

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for One Bedroom Deluxe

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Deluxe

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Two Bedroom Superior

In-room safe, desk, laptop workspace, blackout drapes

Two Bedroom Superior

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom

Full-size fridge, microwave, dishwasher, electric kettle

Deluxe Room, 1 Bedroom

  • 880 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 Bedroom

In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 1 Bedroom

  • 850 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room, 1 Bedroom

A modern living room with a grey sofa, a coffee table, and a TV mounted on the wall. There is a bookshelf with decorative items and a door leading to a laundry area.

Premier Room, 1 Bedroom

  • 1030 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 2 Bedrooms

  • 1020 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 2 Bedrooms

  • 1050 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Premier Room, 2 Bedrooms

A modern office with a desk, chair, and bookshelves.

Premier Room, 2 Bedrooms

  • 1325 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for One Bedroom Grand Premier

One Bedroom Grand Premier | In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Grand Premier

  • 1090 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Twin Room, 1 Bedroom

A hotel room with two beds, a nightstand with a lamp, and a view of the street through a window with curtains.

Superior Twin Room, 1 Bedroom

  • 850 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Twin Room, 1 Bedroom

A hotel room with two beds, a nightstand with a lamp, and a view of the street through a window with curtains.

Deluxe Twin Room, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Twin Room, 2 Bedrooms

A hotel room with two beds, a nightstand with a lamp, and a view of the street through a window with curtains.

Superior Twin Room, 2 Bedrooms

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Twin Room, 2 Bedrooms

A hotel room with two beds, a nightstand with a lamp, and a view of the street through a window with curtains.

Deluxe Twin Room, 2 Bedrooms

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed
  • Free WiFi

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Star Suites KLCC
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  • Pool
  • Kitchen
  • Washer
  • Dryer
4.5 out of 5, Wonderful, 455 reviews
$160 nightly
The price is $175
Aug 20 - Aug 21
Total with taxes and fees
Star Suites KLCC

About the neighborhood

Kuala Lumpur

A stay at THE FACE Suites Hotel places you in the heart of Kuala Lumpur, within a 15-minute walk of Petronas Twin Towers and Suria KLCC Shopping Centre. .This luxury aparthotel is 1 mi (1.5 km) from Pavilion Kuala Lumpur and 1.2 mi (1.9 km) from KLCC Park.
View more Aparthotels in Kuala LumpurOpens in a new window

What's nearby

  • Kuala Lumpur Forest Eco Park - 3 min walk - 0.2 miles
  • Suria KLCC Shopping Centre - 12 min walk - 0.7 miles
  • Petronas Twin Towers - 14 min walk - 0.8 miles
  • KLCC Park - 14 min walk - 0.8 miles
  • Kuala Lumpur Tower - 19 min walk - 1.0 mile

Getting around

  • Bukit Nanas Station - 3 min walk
  • Kuala Lumpur Sultan Ismail Station - 16 min walk
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • ‪Wariseni - ‬4 min walk
  • ‪Cafe: In House - ‬3 min walk
  • ‪R Club Lounge - ‬2 min walk
  • ‪Deepblue - ‬1 min walk
  • ‪Laman Baginda - ‬4 min walk

About this property

THE FACE Suites Hotel

THE FACE Suites Hotel offers 200 air-conditioned accommodations with washers/dryers and safes. 42-inch LED televisions come with satellite channels. Accommodations at this 5-star aparthotel have kitchenettes with full-sized refrigerators/freezers, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.
Make yourself at home in one of the 200 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and microwaves. 42-inch LED televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks.
Dip into one of the 2 outdoor pools or enjoy other recreational amenities, which include a fitness center. Additional features at this aparthotel include complimentary wireless internet access and concierge services.
Enjoy international cuisine at Cafe iL Viso, one of the aparthotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Cafe iL Viso - This café specializes in international cuisine and serves light fare only. Open daily.
Deep Blue - This rooftop bar specializes in international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • 2 outdoor pools

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MYR 40 per day)
  • Valet parking on site (MYR 40 per stay)
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool

Restaurants on site

  • Cafe iL Viso
  • Deep Blue

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: MYR 110 per night

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 42-inch LED TV with cable/satellite channels

Outdoor areas

  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk

Location highlights

  • In a shopping district
  • In the city center

Things to do

  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 200 units
  • 51 floors
  • Soundproofing

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Turn off the lights, lock the doors, and return the keys

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 110.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 500 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: MYR 40 per day
  • Valet parking fee: MYR 40 per stay
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
All guests must show a valid passport. This is the only form of identification that is accepted at this property.
The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Face Suites Kuala Lumpur
Face Suites Kuala Lumpur Aparthotel
The Face Suites Kuala Lumpur
Face Suites Aparthotel
Face Suites
The Face Suites Kuala Lumpur
THE FACE Suites Hotel Aparthotel
THE FACE Suites Hotel Kuala Lumpur
THE FACE Suites Hotel Aparthotel Kuala Lumpur

THE FACE Suites Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1002 out of 1767 reviews
Rating 8 - Good. 514 out of 1767 reviews
Rating 6 - Okay. 134 out of 1767 reviews
Rating 4 - Poor. 71 out of 1767 reviews
Rating 2 - Terrible. 46 out of 1767 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rodrigo Enrique

Liked: Cleanliness, check-in, communication, listing accuracy
Food was really good and fresh, rooms are spacious and the view of the pool is amazing.Worth the money
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Toichi

Liked: Cleanliness, amenities, property conditions & facilities
Room size and amenities were very good
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Muhammad Zain

Liked: Cleanliness, check-in, communication, listing accuracy
A truly outstanding stay — the hotel excels in both comfort and service. The rooms are exceptionally spacious, providing a sense of luxury and relaxation that is hard to find. The swimming pool is a standout feature, beautifully maintained and ideal for unwinding after a long day. Service throughout the hotel was impeccable, with staff demonstrating professionalism, attentiveness, and genuine hospitality. Every aspect of the experience was delivered to a high standard, making this a property I would highly recommend and gladly return to.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Rowena

Liked: Cleanliness, amenities, property conditions & facilities, communication
Love the apartment style hotel room: spacious, clean, beds are comfortable, bathroom is spacious. Breakfast buffet was great. Hotel location is good, walking distance to shopping centres and night market. Check in and out were fast.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Prabhakaran

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice hotel, enjoyed our stay would highly recommend.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Anusha

Liked: Cleanliness, amenities, property conditions & facilities
At the Faces hotel the room was good but the hot water is really hot so you need to be careful. The breakfast was an average. Location was great
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Daewon

Disliked: Cleanliness
Room was ok. But there were 3 or 4 more accommodations had existed in the same building.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jamshid

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, room comfort, communication

Great Stay!

It was a good visit and the pool was amazing!
Stayed 1 night in Sep 2025
Verified

8/10 Good

Mark

Liked: Cleanliness, communication, listing accuracy
Checking takes some time , lifts are smooth but .not very often
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Edith Castro

Liked: Cleanliness, amenities, property conditions & facilities, communication
I love everything The room has 2 bedrooms This is the best experience I ever have
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, communication
Massive apartment room. Nice and clean and very comfortable. Supplied bottles of water every morning which is a life saver
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Cedric

Liked: Cleanliness, check-in, communication, listing accuracy
The rooms are clean and it's pretty good value for the money. 5 star hotel rating is a bit generous considering the amenities are not that superb, and staff range from very friendly and helpful to a bit confused.The area is fairly central which is nice. Elevators are slow, especially to the pool, but it's not the biggest deal. Speaking of the pool, it's cool but rather crowded.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Lasse

Liked: Cleanliness, amenities, communication
Excellent room, clean and spacious! Close to KLCC Suria (shopping and food) Good breakfast and friendly staff
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Muni

Liked: Cleanliness, property conditions & facilities
Overall a decent place to stay if having a short visit.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Y C David

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very spacious
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

MAURIZIO

Liked: Cleanliness, amenities, property conditions & facilities, communication
Super!!!
Stayed 5 nights in Jan 2026
Verified

6/10 Okay

Vincent

Liked: Amenities, communication
Location is good
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities, communication
We just finished an unbelievable time in Kuala Lumpur. The Face Suites was a solud part of our time there. The rooftop infinity pool was one of our favourite memories.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Truong Vanhoang

Liked: Amenities
Clean and nice
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Kathy

Liked: Cleanliness, room comfort, communication
Great stay Joy the server upstairs was amazing with many great recommendations. Highly recommend
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Abdurrahman

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
The room was clean and spacious. Breakfast was great. The location was central and the towers were in walking distance. Unfortunately the infinity pool was crowded and very cold which was not great given that the weather was chilly.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

cc

Liked: Cleanliness, amenities, property conditions & facilities, communication
Enjoyed having a microwave fridge and eashing machine in the rrom loved the lay out. Staff was very efficient and helpful. Clean environment. The pool with a picturesque view. This place gives appartment vibes. Good location. Near station
Pool view
Gym
Bedroom 1
Pool view
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Suman

Liked: Cleanliness, room comfort
Convenient
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Khalid

Liked: Cleanliness, communication
The room was clean, functional, and tidied daily. While not the most luxurious, it was spacious enough for a comfortable stay. The pool and gym facilities were quite nice, and overall, the property is well-suited for a short visit of a few days. The reception and concierge staff were exceptionally polite and accommodating. My first assigned room had some issues—specifically, the bedroom air conditioning wasn't working properly, and the unit itself appeared worn, with stained floors and surfaces. When I raised these concerns, management first attempted to resolve the problems and then promptly moved me to a different unit.
Stayed 4 nights in Feb 2026