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Grand Mercure Kuala Lumpur Bukit Bintang

5.0 star property

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Photo gallery for Grand Mercure Kuala Lumpur Bukit Bintang

Exterior
Minibar, in-room safe, desk, laptop workspace
Restaurant
Executive Room, 2 Twin Beds, City View | Minibar, in-room safe, desk, laptop workspace
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
117 Jalan Pudu, Kuala Lumpur, 55100
  • Place, Jalan Alor
    ‪3 min walk‬
  • Place, Changkat Bukit Bintang
    ‪5 min walk‬
  • Place, Pavilion Kuala Lumpur
    ‪14 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪52 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, City View

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Twin Beds, City View

  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Balcony

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Balcony

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Family Room

Deluxe Family Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Executive Room

  • Sleeps 2

View all photos for Superior Room, 1 King Bed Or 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed Or 2 Single Beds

  • Sleeps 2

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • Sleeps 2

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

  • Sleeps 2

View all photos for Deluxe Room, City View, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, City View, 2 Single Beds

  • Sleeps 2

View all photos for Deluxe Room, City View, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, City View, 1 King Bed

  • Sleeps 2

View all photos for Executive Room, City View, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, City View, 1 King Bed

  • Sleeps 2

View all photos for Executive Room, City View, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Executive Room, City View, 2 Single Beds

  • Sleeps 2

View all photos for Deluxe Family Room, 1 King Bed And 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Family Room, 1 King Bed And 2 Single Beds

  • Sleeps 4

Similar properties

Restaurant
Kimpton Naluria Kuala Lumpur by IHG
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  • Parking included
  • Free WiFi
  • Restaurant
5.0 out of 5, Exceptional, 1 review
$166 nightly
The price is $182
Feb 24 - Feb 25
Total with taxes and fees
Kimpton Naluria Kuala Lumpur by IHG

About the neighborhood

Kuala Lumpur

Grand Mercure Kuala Lumpur Bukit Bintang is centrally located in Kuala Lumpur, a 4-minute walk from Jalan Alor and 12 minutes by foot from Petaling Street Market. .This luxury hotel is 1.2 mi (2 km) from Merdeka Square and 1.6 mi (2.5 km) from Pavilion Kuala Lumpur.

What's nearby

  • Jalan Alor - 3 min walk - 0.2 miles
  • Changkat Bukit Bintang - 5 min walk - 0.3 miles
  • Berjaya Times Square - 7 min walk - 0.4 miles
  • Petaling Street Market - 10 min walk - 0.6 miles
  • Pavilion Kuala Lumpur - 14 min walk - 0.8 miles

Getting around

  • Imbi Station - 9 min walk
  • Kuala Lumpur Masjid Jamek Station - 16 min walk
  • Kuala Lumpur International Airport (KUL) - 46 min drive

Restaurants

  • ‪VCR - ‬2 min walk
  • ‪Dury Dury - ‬4 min walk
  • ‪Bröom at Bukit Bintang - ‬3 min walk
  • ‪Blue Boy Vegetarian Food Centre - ‬3 min walk
  • ‪Layali El Sham - ‬3 min walk

About this property

Grand Mercure Kuala Lumpur Bukit Bintang

Luxury hotel with an outdoor pool, 4-minute walk to Jalan Alor
Grand Mercure Kuala Lumpur Bukit Bintang offers 325 accommodations with minibars and safes. 40-inch Smart televisions come with satellite channels. Rooms have detached private bathrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 325 guestrooms featuring minibars and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Detached private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. This Art Deco hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at Agarwood Restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 8 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Agarwood Restaurant - Onsite restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MYR 10 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 78 for adults and MYR 48 for children
  • A restaurant

Restaurants on site

  • Agarwood Restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 8 meeting rooms
  • Business center

Outdoors

  • On the boardwalk/promenade
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 15 floors
  • 2 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 1993
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 78 for adults and MYR 48 for children
  • Self parking fee: MYR 10 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Garden Kuala Lumpur Hotel
Garden Swiss Hotel Kuala Lumpur
Hotel Garden Kuala Lumpur
Hotel Swiss Garden
Hotel Swiss Kuala Lumpur
Kuala Lumpur Swiss Garden
Kuala Lumpur Swiss Garden Hotel
Swiss Garden Hotel
Swiss Garden Hotel Kuala Lumpur
Swiss Garden Kuala Lumpur
Swiss Garden Bukit Bintang Kuala Lumpur Hotel
Swiss-Garden Hotel
Swiss-Garden Bukit Bintang Kuala Lumpur
Swiss-Garden
Swiss Garden Bukit Bintang Kuala Lumpur
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur Hotel
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur Kuala Lumpur
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur Hotel Kuala Lumpur

Grand Mercure Kuala Lumpur Bukit Bintang Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 120 out of 283 reviews
Rating 8 - Good. 96 out of 283 reviews
Rating 6 - Okay. 39 out of 283 reviews
Rating 4 - Poor. 15 out of 283 reviews
Rating 2 - Terrible. 13 out of 283 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Keita

Stayed 3 nights in Oct 2025

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite place in Bangkok. Excellent staff and attention to service and detail. 5 star service.
Stayed 1 night in Sep 2025

10/10 Excellent

Judith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient..clean..good staff
Stayed 1 night in Aug 2025

2/10 Terrible

Sarinah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Worst Experience

The worst experience we had in this hotel. Dirty floor in the room, hair on bed dust on the furniture and etc. We were only told about the closed of pool and other inconveniences caused to the guest, 2 days prior our arrival. We cannot make any changes because it is nonrefundable booking. Such deceiving compared to the marketing in Hotels.com. We will never return.
Stayed 2 nights in Aug 2025

10/10 Excellent

sean

Stayed 2 nights in Aug 2025

2/10 Terrible

Jessica

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Worst hotel ever - impossible to sleep

This hotel is undergoing renovations, which they did not bother to tell us about before we arrived. This meant the pool was closed and the gym had a massive padlock over the doors - very upsetting after I had filtered hotels to only see ones with a pool. There was loud building work from the renovations during the day. Then on our third night, we were woken up at 1:30 am by more loud building work, which went on with hammering and drilling noises for over an hour. We could not get back to sleep and had to wake up at 5:00 am for our flight. I would never in my worst nightmare have imagined a hotel who care about their guests so little that they allow loud building work for over an hour in the middle of the night. I reached out to the hotel about this issue, but they have ignored me. Our hotel room also did not have towels. I called reception to ask for towels. The staff were very friendly and said they would send some up. 20 minutes later, we still had no towels, so went down to reception to ask in person. It took a further 20 minutes (40 minutes in total) for our towels to come. This was a real pain after we had just come from over 14 hours of flights to get there and were desperate for a shower. I wouldn’t stay at this hotel again if you paid me.
Stayed 3 nights in Jul 2025

10/10 Excellent

HSIANG-CHIEH, Taipei

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not next to monorail station but not far away. Thus, even u use the public transportation system, it is very easy to access this hotel. The room is nice and clean. Do use the pool during my stay there, which is a nice one as well. Many good choices around this hotel, particulate the night market area. Finally, I would like to thank the staff Andrew to help me arrange the grab service that I can arrive at the airport on time. Thanks
Stayed 3 nights in Jul 2025

8/10 Good

Kuladipak Laxman

Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2025

8/10 Good

Zhoharotul

Stayed 1 night in Jun 2025

8/10 Good

Manik

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Location is fantastic and extremely downtown especially for eateries and close to China town
Stayed 2 nights in May 2025

6/10 Okay

Abdul Ghani

Liked: Cleanliness, property conditions & facilities, room comfort

Swiss Garden Bukit Bintang

Hotel readiness needs improvement for guest arrival...this include towels, electrical points not functioning etc
Stayed 2 nights in May 2025

10/10 Excellent

Basir

Liked: Cleanliness, property conditions & facilities
Spacious n clean
Stayed 1 night in May 2025

8/10 Good

Hoa Chanh, El Dorado Hills

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family enjoyed this hotel and its location. We enjoyed Malaysia. Will return to this hotel again next time.
Stayed 3 nights in May 2025

8/10 Good

Chang Win

Liked: Staff & service, amenities
Overall great. Some stuff in the room is aging and perhaps they shall be,do cleaned, repaired or replaced such as bin etc.
Stayed 2 nights in May 2025

10/10 Excellent

JOHN, Norfolk

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a well maintained hotel
Stayed 1 night in May 2025

4/10 Poor

Peter

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great area in Clarke Quay.
Stayed 3 nights in May 2025

10/10 Excellent

Kein Chian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Tanya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to night markets
Stayed 5 nights in Apr 2025

8/10 Good

Tin

Stayed 2 nights in Mar 2025

8/10 Good

Phoebe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Taking too long to wait for the room ready after checked-in.
Stayed 3 nights in Feb 2025

6/10 Okay

nahed

Liked: Cleanliness, property conditions & facilities, room comfort
I have rated it OK based on sone not so pleasant experiences. Romm was very karge but nit adequately furnished. Primarily, very dark with hardly any lights. Area with mirror has absolutely no light and all LED lights very dim. Breakfast experience was terrible. Variety if foid but extremely poir setvice. Ckean dishes not available, no refills done, tea/coffee machibes run out of beans and no refills. Requested front desk to print our boarding passes. They said to send them at their email address. Sent them three times and they still never printed. New staff came and said to send again. Location very good and conveniently close to all toyrist places.
Stayed 3 nights in Feb 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Really good value for money hotel. Staff friendly and helpful. Everywhere had good standard of cleanliness. Nearby to tourist attractions. Would recommend.
Stayed 3 nights in Feb 2025