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Resorts World Genting Highlands Hotel

3.5 star property

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Photo gallery for Resorts World Genting Highlands Hotel

Shopping mall
Exterior
Deluxe Room | City view
Spa
Buffet

Reviews

7.6 out of 10
Good

Popular amenities

  • Restaurant
  • Parking available
  • Business services
  • Bar
  • Laundry
  • Housekeeping

Explore the area

View in a map
Genting Highlands,Genting Highlands, Genting Highlands, Pahang, 69000
  • Place, Genting Casino
    โ€ช1 min walkโ€ฌ
  • Place, First World Plaza
    โ€ช3 min walkโ€ฌ
  • Place, Genting SkyWorlds Theme Park
    โ€ช9 min walkโ€ฌ
  • Airport, Subang (SZB-Sultan Abdul Aziz Shah)
    โ€ช71 min driveโ€ฌ

Room options

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About the neighborhood

Genting Highlands

When you stay at Resorts World Genting Highlands Hotel in Genting Highlands, you'll be connected to a shopping center, within a 15-minute walk of Genting SkyWorlds Theme Park and Genting Casino. .This casino hotel is 0.2 mi (0.3 km) from First World Plaza and 0.2 mi (0.4 km) from Skytropolis Indoor Theme Park.

What's nearby

  • Genting Casino - 1 min walk - 0.1 miles
  • SkyAvenue - 2 min walk - 0.1 miles
  • First World Plaza - 3 min walk - 0.2 miles
  • Skytropolis Indoor Theme Park - 5 min walk - 0.3 miles
  • Genting SkyWorlds Theme Park - 9 min walk - 0.5 miles

Getting around

  • Kuala Lumpur Gombak Station - 46 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 84 min drive

Restaurants

  • โ€ชCoffee Terrace - โ€ฌ1 min walk
  • โ€ชStarbucks - โ€ฌ1 min walk
  • โ€ชGood Friends Restaurant (ๅฅฝๅ‹่ฎฐ) - โ€ฌ1 min walk
  • โ€ชGenting Secret Garden - โ€ฌ1 min walk
  • โ€ชLao Di Fang (่€ๅœฐๆ–น) - โ€ฌ2 min walk

About this property

Resorts World Genting Highlands Hotel

Resorts World Genting Highlands Hotel offers 835 accommodations with safes and complimentary bottled water. Satellite television is provided.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Genting Highlands hotel provides wireless Internet access for a surcharge. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 835 guestrooms. Wireless internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy recreation amenities such as a casino or take in the view from a garden. Additional features at this hotel include complimentary wireless internet access and concierge services.
At Resorts World Genting Highlands Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Resorts World Genting Highlands Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Bowling alley
  • Casino

Family friendly

  • Bowling alley
  • In-room crib
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Tea bags/instant coffee

More

  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The Genting Highlands Theme Park will be closed for renovation until further notice.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 85 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 85 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Resort Hotel Genting Highlands
Resort Hotel Genting Highlands
Resorts World Genting Resort Hotel Genting Highlands
Resorts World Genting Resort Hotel
Resorts World Genting Genting Highlands
Resorts World Genting
Resorts World Genting Resort
Resorts World Genting Resort Hotel
Resorts World Genting - Resort Hotel Hotel
Resorts World Genting - Resort Hotel Genting Highlands
Resorts World Genting - Resort Hotel Hotel Genting Highlands

Resorts World Genting Highlands Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 55 out of 245 reviews
Rating 8 - Good. 110 out of 245 reviews
Rating 6 - Okay. 49 out of 245 reviews
Rating 4 - Poor. 25 out of 245 reviews
Rating 2 - Terrible. 6 out of 245 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay with a view with the family.

Stay was nice. Room was good size. No room service however and parking is not complimentary. Although room rates went sly high during the dec holidays weekend
Stayed 3 nights in Dec 2022
Verified

6/10 Okay

Verified traveler

A basic hotel with high price. No wifi in the room. Only available at the hotel lobby.
Stayed 1 night in Dec 2022
Verified

8/10 Good

Gek Choo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room
Verified

10/10 Excellent

MUI EE

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Aug 2024
Verified

8/10 Good

WEI RE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was great. Too noisy no sounds proofing
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Highland Surprise.

We were overwhelmed by the lenghths to which the staff accommodated our needs to be in different parts of the overall resort at different times. Because most of the major hotels and attractions are interconnected with undercover links and escalators, walking from one to another was relatively easy on such a steep location.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

theresia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

with family

better than first world actually, but the service from the hotel is just not friendly. even no wifi here. it sucks nowadays don't have wifi at hotel.
Stayed 5 nights in Dec 2022
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort

no wifi in room.

Such grand hotel there is no wifi in the room. No provide toothbrush & toothpaste. End up we have to buy our own.
Stayed 2 nights in Oct 2022
Verified

2/10 Terrible

Xun Jie

Disliked: Staff & service, property conditions & facilities
Poor customer service with sometimes rude behaving receptionist. Room is not clean.
Stayed 3 nights in Feb 2023
Verified

6/10 Okay

Hee Kyung

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

์—ฌ๋Ÿฌ๋ชจ๋กœ ๋ถˆํŽธํ–ˆ๋˜ ํ˜ธํ…”

์šฐ์„  ๋ฃธ์—์„œ๋Š” ์™€์ดํŒŒ์ด๊ฐ€ ์—†์–ด์„œ ์™€์ดํŒŒ์ด๋ฅผ ์‚ฌ์šฉํ•˜๋ ค๋ฉด ํ˜ธํ…” ๋กœ๋น„๋กœ ๋‚ด๋ ค๊ฐ€์•ผํ•˜๋Š” ์ ์ด ๊ฐ€์žฅ ๋ถˆํŽธํ•ฉ๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๊ฐ€ ๋ฌต์—ˆ๋˜ ๋ฃธ์˜ ์ฐฝ๋ฌธ์ด ๊ผญ ๋‹ซํžˆ์งˆ ์•Š์•„ ์ฐจ๊ณ  ์ถ•์ถ•ํ•œ ๊ณต๊ธฐ๊ฐ€ ๊ณ„์† ์œ ์ž…๋˜์–ด ์ง€๋‚ด๊ธฐ๊ฐ€ ๋ถˆํŽธํ–ˆ์Šต๋‹ˆ๋‹ค. ์ด๋ถˆ์—์„œ ํ€ดํ€ดํ•œ ๋ƒ„์ƒˆ๊ฐ€ ๋‚˜์„œ ๋ถˆ์พŒํ–ˆ์Šต๋‹ˆ๋‹ค. ์ฒดํฌ์ธ ๊ณผ์ •์ด ๋„ˆ๋ฌด ๋ณต์žกํ•ฉ๋‹ˆ๋‹ค. ์™„์ „ํ•œ ๋ชจ๋ฐ”์ผ ์‹œ์Šคํ…œ๋„ ์•„๋‹ˆ๊ณ  ํ”„๋ŸฐํŠธ ์ง์›์˜ ๋„์›€์„ ๋ฐ›์•„์•ผํ•˜๋Š” ๊ฒƒ๋„ ์•„๋‹ˆ๋ผ์„œ ํ”„๋ŸฐํŠธ์—์„œ ํšŒ์›๋“ฑ๋กํ•˜๊ณ  ๋‹ค์‹œ ํ‚ค์˜ค์Šคํฌ๋กœ ๊ฐ€์„œ ๋‹ค์‹œ ์ฒดํฌ์ธํ•ด์•ผํ•˜๊ณ , ๋„ˆ๋ฌด ๋ณต์žกํ•˜๊ณ  ๋ฒˆ์žกํ–ˆ์Šต๋‹ˆ๋‹ค. ๋˜ํ•œ Food Factory์˜ ์•„์นจ์‹์‚ฌ ๋ท”ํŽ˜๋Š” ์ ˆ๋Œ€์ ์œผ๋กœ ์ถ”์ฒœํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค. ๋จน์„ ๊ฒƒ๋„ ์—†๊ณ  ์–ด์ˆ˜์„ ํ•˜๊ณ  ๋น„์œ„์ƒ์ ์ด๊ณ .
Stayed 1 night in Feb 2023
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad check-in experience

The hotel receptionist couldnโ€™t find our details through the booking ID and I booked 3 rooms with King Size beds but was given 2 rooms with separate Super Single beds and 1 room with King Size beds. Hotels.com has to work more closely with the hotel with customers request. Staff was patient and tried different ways to find our booking by using our names. And since I booked 3 rooms, he managed to find our rooms/booking under 3 different names. Other than that, everything else about the hotel was great. Location was great too as itโ€™s near shopping district. A convenience store and starbucks at hotel lobby was great too.
Stayed 2 nights in Mar 2020
Verified

6/10 Okay

Mohammed

Not
Stayed 1 night in Jan 2020
Verified

4/10 Poor

TWTYK

Liked: Amenities
Waited for about 20 mins to check in as there was only one serving staff. No WiFi in the room,
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Jen

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very basic room, tv limited Channels (no suitable kids channel), no wifi provided. Situated next to stars avenue so music was blasting non stop in the afternoon and in the evening till 11pm. I canโ€™t believe we paid $600plus RM for this. Carpark was $21rm and not included as well. Got our room at 2pm and later they call us to inform early check in applied and I need to pay. It was $5rm and the staff paid it in the end since it was his mistake but I felt it was overall poor hotel management and actually management should have waived instead of making staff pay. The only plus point is that it is linked to carpark and shopping mall. Will avoid staying again
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Absence of signage and info counter

When we got out of Awana cable car station, there was no signage at all to give directions to the Hotel, nor information counter to provide assistance. The visitors had to manage by themselves alone.Very frustrated...
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Isra

Liked: Staff & service
Good location, a little old - need renovate + NEED WIFI in room
Stayed 3 nights in Oct 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The fan in the room needs servicing, extremely noisy.. noise control is bad. I do t know where is the blasting music coming from
Stayed 3 nights in Oct 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A disappointing stay as the property is old and time for the room to do a makeover. Need to walk quite a distance to the new cable car station from the hotel. Been donkey years since my last visit and Genting Highland now with many building taking over the once nice and beautiful place and green scenery there.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and rejuvating stay

One of the better hotels compared to first world hotel. Comes with a rain shower and doesnt have a bath tub but it's okay for me. Quiet environment and the hotel is kind enough to let us check in earlier for a small fee. Booking through hotels.com make it even better as there is assurance that we got the cheapest deal =)
Stayed 3 nights in Oct 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in is smooth. Room are clean & well equipped. Only flaw is that we need to pay RM15 for checking in at around 12.30pm ( official check in is 3pm). Most hotel in Malaysia donโ€™t charge fair early check in if room available.
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Chan

Liked: Cleanliness
Clean and neat. Cons: no plain water and no wifi. Staff Natalie not very friendly
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Mamdouh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay

Not clean Bed is not comfortable and small The hotel is 3 stars for sure
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ๅพˆๆฃ’
Stayed 2 nights in Sep 2019
Verified

8/10 Good

EE PING

Liked: Cleanliness, property conditions & facilities
Simple comfort with no extras at a fairly expansive price charged by Genting Resort World. Location is convenient as it is located within the Genting Resort World complex.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Looks like was renovated, service just a call away, official check-in Was 3pm, Just pay RM5 and you can have the room right away. Breakfast at Cafe Terrace at Grand Genting with 40% discount is better value then eating at Malaysia street
Stayed 2 nights in Oct 2019