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Waldorf Astoria Kuala Lumpur

5.0 star property

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Exterior
Minibar, in-room safe, desk, blackout drapes
City view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jalan Raja Chulan, 73, Kuala Lumpur, Federal Territory of Kuala Lumpur, 50200
  • Place, Pavilion Kuala Lumpur
    ‪7 min walk‬
  • Place, Kuala Lumpur Tower
    ‪12 min walk‬
  • Place, Petronas Twin Towers
    ‪14 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪54 min drive‬

Room options

Deluxe Suite, 1 King Bed (Urban)

  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Accessible (Urban)

  • Sleeps 3
  • 1 King Bed

Signature Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed (Prestige)

  • Sleeps 6
  • 1 King Bed

Premium Suite, 1 King Bed (Urban)

  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 King Bed (Garden)

  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (Kuala Lumpur)

  • Sleeps 6
  • 1 King Bed

Suite, 1 King Bed (Waldorf Astoria)

  • Sleeps 6
  • 1 King Bed

Deluxe Suite, 2 Twin Beds (Urban)

  • Sleeps 3
  • 2 Twin Beds

Premium Suite, 2 Twin Beds (Urban)

  • Sleeps 3
  • 2 Twin Beds

Deluxe Suite, 2 Twin Beds (Garden)

  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Kuala Lumpur

With a stay at Waldorf Astoria Kuala Lumpur, you'll be centrally located in Kuala Lumpur, within a 10-minute walk of Jalan Alor and Pavilion Kuala Lumpur. .This family-friendly hotel is 0.7 mi (1.2 km) from Kuala Lumpur Tower and 1.1 mi (1.8 km) from Petronas Twin Towers.

What's nearby

  • Jalan Alor - 3 min walk - 0.2 miles
  • Pavilion Kuala Lumpur - 7 min walk - 0.4 miles
  • Berjaya Times Square - 9 min walk - 0.5 miles
  • Kuala Lumpur Tower - 12 min walk - 0.7 miles
  • Petronas Twin Towers - 14 min walk - 0.8 miles

Getting around

  • Raja Chulan Station - 3 min walk
  • Kuala Lumpur Sultan Ismail Station - 9 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 34 min drive

Restaurants

  • ‪Taps Beer Bar - ‬1 min walk
  • ‪Marco Polo Restaurant - ‬2 min walk
  • ‪Beer Bank - ‬1 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Luk Yu Tea House - ‬1 min walk

About this property

Waldorf Astoria Kuala Lumpur

Waldorf Astoria Kuala Lumpur offers 486 air-conditioned accommodations with minibars and safes. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided daily.

2 hot tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.
Sompoton Spa has 5 treatment rooms including rooms for couples. Services include facials and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a hot tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 486 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 hot tubs, a sauna, and a fitness center. This Art Deco hotel also features concierge services and wedding services.
Grab a bite at Urban, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of a conference center and 15 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request).
Full breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM.
Urban - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Taman Sari Brasserie - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.
Songket Lounge - Onsite coffee shop. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 11:00 PM to 6:00 AM on request
  • Limo/town car service
  • Valet parking on site (MYR 25 per day)

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; MYR 64 for adults and MYR 32 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Songket Lounge
  • Taman Sari Brasserie
  • Urban

Things to do

  • 2 hot tubs
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • Business center
  • Conference center

Full-service spa

  • 5 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Massage
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 23 floors
  • Art Deco architecture
  • Built in 1993
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 120 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MYR 64 for adults and MYR 32 for children
  • Airport shuttle fee: MYR 200 per vehicle (maximum occupancy 3)
  • Valet parking fee: MYR 25 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 120 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and window guards

We should mention

Pool access available from 7:00 AM to 8:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Istana
Hotel Istana City Center
Hotel Istana Kuala Lumpur City Center
Istana
Istana City Center
Istana Hotel
Istana Hotel Kuala Lumpur City Center
Istana Kuala Lumpur City Center
Istana Kuala Lumpur Hotel
Istana Kuala Lumpur Kuala Lumpur
Hotel Istana Kuala Lumpur City Center
Istana Kuala Lumpur Hotel Kuala Lumpur

Waldorf Astoria Kuala Lumpur Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 376 out of 1000 reviews
Rating 8 - Good. 418 out of 1000 reviews
Rating 6 - Okay. 134 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sanitized Safely & Delightful Stay at 5 Star Hotel

Hotel room and bathroom was clean. Bathroom is spacious, with many amenities, which is good. Lavatory space is also clean and ideal. Love the vintage retro British doors to the bathroom. Like the idea of a mirror in the closet. Best feature of the hotel room was the bed. Have been to many hotels and the bed is one of the comfiest I have ever slept in. I usually don't get to sleep much on my first night (adjusting to a new space) but the bed and bedding was very comfortable. Carpets and furniture overall, may need to be upgraded soon, I believe, but they are still in working condition. Loved the moroccan and colonial palatial gardens at the courtyard. The lush greenery is very relaxing. Difficult to find green spaces in the city, so that was a great little treat and delightful nook for meditation. Food was surprisingly good. Had dinner at the main restaurant. Although, soup could have been a tad warmer, but it still tasted amazing nevertheless. Had supper in the room later. Club sandwich and milo was perfect to end the day. All staff presented themselves impeccably. All wore gloves during MCO and were properly sanitized and observed all SOP procedures. I felt a sense of safety, staying at this hotel, as I could smell the disinfectant and sanitized smell. It didn't bother me at all because I know I was staying at a place I could trust, that all proper measures were taken care of. I was given a courtesy call as soon as I stepped into my room, which made me felt welcomed.
Love this door hanger message. I feel it is important to let your guests know that much care has been taken to make their stay as comfortable and stress free as possible. Well done!
Dressing area was clean and amenities like hairdryer is readily available. Great job on the scan bar codes to replace hardcopy menus throughout the hotel. It's the little touches that count. Please keep up with and maintain these standards.
Cozy little corner and well placed, as I had a really nice view when I had breakfast in the morning. Being away from home, on a solo business travel means that we usually dine alone. So having a morning view with a morning sunrise actually helps.
The comfiest bed I have ever slept in! If it's not too much trouble, would appreciate if you could share with me the make of the mattress, and bedding. May want to replicate this at home.
Stayed 1 night in Jul 2020

8/10 Good

Joseph Lah

Traveled with family
Liked: Cleanliness, staff & service

Prompt service and spacious room

Room is spacious but the twin bed size is too small.Service is ok prompt when requested.Overall is good
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
The staff’s attitude is very bad. Will not stay any more.
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location is amazing everything close to you malls restaurants bars
Stayed 7 nights in Feb 2020

8/10 Good

Muhamad Fadir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

one lift only can be use

overall is ok...comfortable but just want comments about lift service..only 1 lift can be use at that time.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight after getting off the shuttle from the Mutiara Resort at Taman Negara as it was very convenient. The hotel was better than we thought it might be. Breakfast was very good with lots of choice. The staff were very helpful in printing boarding passes.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
the sound of people getting loud noises interrupts sleep.
Stayed 1 night in Feb 2020

10/10 Excellent

Yasir, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
Good location everything near to you , you don’t have to use a car
Stayed 2 nights in Feb 2020

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding Hotel

A return visit, we wouldn't stay anywhere else in KL. It is incredible value. The many staff are amazing and numerous. The breakfast is the most extensive I have ever seen. The complimentary food in the Club Lounge was much appreciated and the Afternoon Tea was outstanding value. It is quicker to use the KLExpres and then taxi from KL Sentral rather that the long taxi ride from the airport.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location good service could do with renovation, as it feels a bit old now
Stayed 2 nights in Feb 2020

8/10 Good

Chris, Scunthorpe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is positioned about a hundred metres from Rajah Chulan MRT station, so access to other parts of city is very convenient particularly during the rainy season.
Stayed 13 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The rooms need updating. Staff and breakfast was excellent
Stayed 14 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2020

10/10 Excellent

Derek

Traveled with group
Liked: Staff & service
Nice hotel. Aging, but still nice
Stayed 2 nights in Jan 2020

8/10 Good

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great customer service

The hotel needs some hardware updates (outdated furniture and bathroom fixtures), but the customer service is excellent! Great location as well!
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everybody was so great. Just could not fault this Hotel
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

W/E break.

The hotel is situated very well, it is generally in good condition but the bathroom needs refurbishment, it’s well past it’s best. Breakfast is excellent.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

Stayed 11 nights in Dec 2019

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2019

2/10 Terrible

Annonymous, Sydney

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was the worse Hotel we have ever stay in terms of cleanse and services. The room was soooo dirty. I think they never clean the carpet since build. the bathroom was full of mould even the water pop in a toilet had mould. The worse part was a bed . the bed was not standard and make noise when moving, not comfortable at all and the mattress and pillow were dirty and unclean we took a photos and complain about the pillows and instead of changing they just put another pillow case . NO blanket. I also think the bed has some insect or bugs as my parter's leg bitten. never recommend this hotel.
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell paint other room always in my room and highway , breakfast food was horible and bad
Stayed 5 nights in Dec 2019

8/10 Good

Patrick, Singapore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it has great amenities and all within walking distance. The staff service wasn’t great as they gave us a reservation room which belongs to someone who has decorated with birthday party and the housekeeping was rather slow
Stayed 2 nights in Dec 2019