Verified review
8/10 Good
Denise G.
Sep 30, 2019
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Good value for money, BUT!!!!
Property is very well maintained and finished, just big enough for 3 adults sharing. The compact kitchen works for quick meals fully equipped. All appliances are good quality and easy to use.
Bed linen was of good quality.
Communication before arrival was good, all information was sent in good time for check in etc, however whilst staying the communication fell very short of what one would expect especially when calling the emergency number. It took almost 3 hrs to get an answer on any of the numbers given, to report that the internet was not working, eventually someone answered about 6pm. We were told that someone would be with us within the hr, after an hr passed we called again and was told by someone else that there had been a problem but was fixed now and just restart box, we had already done this but did it again, Internet still wasn’t working. We were told to ring the next morning after 8.30am, took an hr for someone to answer. Basically we had no internet the entire stay and no attempt was made to fix the issue.
This was a short break during which I hoped to do a little work in the evenings via the internet.......I couldn’t do this and had to make numerous telephone instead., an expensive alternative!
Also note: the apartment is on the 5th floor and there is no lift.