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The Pacific Sutera Hotel

5.0 star property

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Photo gallery for The Pacific Sutera Hotel

Private beach, white sand, beach umbrellas, beach towels
Property video
Premium King | Memory foam beds, minibar, in-room safe, individually decorated
Lobby lounge
Outdoor dining

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $102
$92 nightly
$102 total
Total with taxes and fees
Jun 23 - Jun 24

Explore the area

View in a map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100
  • Place, Sutera Harbour
    ‪5 min walk‬
  • Place, Gleneagles Hospital
    ‪13 min walk‬
  • Place, Imago Shopping Mall
    ‪16 min walk‬
  • Airport, Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪9 min drive‬

Room options

View all photos for Junior Suite

Memory foam beds, minibar, in-room safe, individually decorated

Junior Suite

  • Sleeps 2
  • Free WiFi

View all photos for Family Room

Memory foam beds, minibar, in-room safe, individually decorated

Family Room

  • Sleeps 2
  • Free WiFi

View all photos for Premium Sea View King Room

Memory foam beds, minibar, in-room safe, individually decorated

Premium Sea View King Room

  • Sleeps 4
  • Free WiFi

View all photos for Deluxe King

Memory foam beds, minibar, in-room safe, individually decorated

Deluxe King

  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Sea View King

Deluxe Sea View King | Memory foam beds, minibar, in-room safe, individually decorated

Deluxe Sea View King

  • Sea view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Pacific Junior Suite

Memory foam beds, minibar, in-room safe, individually decorated

Pacific Junior Suite

  • Golf view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Pacific Executive Suite

Pacific Executive Suite | Memory foam beds, minibar, in-room safe, individually decorated

Pacific Executive Suite

  • Sea view
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Twin

Deluxe Twin | Memory foam beds, minibar, in-room safe, individually decorated

Deluxe Twin

10.0 out of 10
Exceptional
(2 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Premium Sea View King

Room amenity

Premium Sea View King

  • Sea view
  • 330 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Family Room

Family Room | Memory foam beds, minibar, in-room safe, individually decorated

Family Room

  • Golf view
  • 720 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Premium King

Memory foam beds, minibar, in-room safe, individually decorated

Premium King

  • Golf view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Sea View

Deluxe Sea View | Memory foam beds, minibar, in-room safe, individually decorated

Deluxe Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Premium Twin

Memory foam beds, minibar, in-room safe, individually decorated

Premium Twin

  • Golf view
  • 330 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Premium Sea View Twin

Premium Sea View Twin | Memory foam beds, minibar, in-room safe, individually decorated

Premium Sea View Twin

  • Sea view
  • 330 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

Similar properties

Outdoor pool, sun loungers
The Magellan Sutera Resort
Downtown Kota Kinabalu
  • On private beach
  • Pool
  • Hot tub
  • Spa
4.2 out of 5, Very Good, 1,000 reviews
$124 nightly
The price is $137
Jun 21 - Jun 22
Total with taxes and fees
The Magellan Sutera Resort

About the neighborhood

Kota Kinabalu

Located in Kota Kinabalu (Downtown Kota Kinabalu), The Pacific Sutera Hotel is within a 5-minute walk of Sutera Harbour and within 2 minutes by car from Sabah State Mosque..This beach resort is 0.9 mi (1.5 km) from Imago Shopping Mall and 1.7 mi (2.7 km) from Anjung Samudera.
View more Resorts in Kota KinabaluOpens in a new window

What's nearby

  • Sutera Harbour - 5 min walk - 0.3 miles
  • Gleneagles Hospital - 13 min walk - 0.7 miles
  • Imago Shopping Mall - 16 min walk - 0.9 miles
  • Sabah State Mosque - 17 min walk - 0.9 miles
  • Centre Point - 4 min drive - 1.8 miles

Getting around

  • Tanjung Aru Station - 3 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 12 min drive

Restaurants

  • ‪Grace Point (Food Court) - ‬13 min walk
  • ‪Sutera Harbour Resort - ‬2 min walk
  • ‪Grill Fish - ‬13 min walk
  • ‪Al Fresco - ‬10 min walk
  • ‪Restoran Grill Fish - ‬7 min walk

About this property

The Pacific Sutera Hotel

The Pacific Sutera Hotel offers 500 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Kota Kinabalu resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 3 outdoor tennis courts, and 3 indoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 500 individually decorated guestrooms, featuring minibars and LCD televisions. Your room comes with a memory foam bed. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get to nearby shops on the complimentary shuttle.
Grab a bite from the snack bar/deli, or stay in and take advantage of the resort's 24-hour room service. Grab a drink at the swim-up bar while enjoying a refreshing dip in the resort pool.Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this resort consist of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free shopping center shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 80 for adults and MYR 40 for children
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 27-hole golf course
  • 3 indoor tennis courts
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Gym
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a state park
  • Marina
  • On a private beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator
  • Grab bar near toilet
  • Magnifying mirror
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 180.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 80 for adults and MYR 40 for children
  • Late check-in fee for check-in between noon and 6:00 PM
  • Rollaway bed fee: MYR 180.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

The Pacific Sutera Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 442 out of 999 reviews
Rating 8 - Good. 355 out of 999 reviews
Rating 6 - Okay. 120 out of 999 reviews
Rating 4 - Poor. 45 out of 999 reviews
Rating 2 - Terrible. 37 out of 999 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Antonette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the place Very nice lication
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Great family friendly hotel
Stayed 8 nights in Jul 2025
Verified

10/10 Excellent

Man Hin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice environment
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic dinner and breakfast, beautiful property, super clean
Stayed 1 night in May 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff Cleaning room every day with fresh towels
Stayed 19 nights in Oct 2025
Verified

10/10 Excellent

Juariyah

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check in process and beautiful place.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Eleni

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great resort!
Stayed 5 nights in Jun 2024
Verified

10/10 Excellent

Gerrad De

Liked: Cleanliness, staff & service, amenities
Convenient location close to local malls, attractions and the airport.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

WIN

Liked: Staff & service, amenities, property conditions & facilities
Very nice place conveniently located in KK.
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities
Front Desk Staff is the best thing about this hotel, front desk changed our room within an hour upon our complaint about noise and smell etc… We tried the Golf course and Tennis which was quite expensive and the equiptment rental is in a bad state. The resort should definately invest in getting new clubs and racquets. The qym is pretty dated aswell. Also the ladies at the Golf-House were rude to my girlfriend. But besides that, quite cool resort
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

DONGHOON

Liked: Cleanliness, staff & service, property conditions & facilities
very good place
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

FAITH

Liked: Cleanliness, staff & service, property conditions & facilities
A resort for relaxing and chill…
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Fai

Liked: Cleanliness, amenities, property conditions & facilities
Access Location Beach
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all of this hotel such as room condition, swimming pool and even staff there. I highly recommend this hotel to other people who are looking for hotels in Kota Kinabalu.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and efficient staff
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Sheelagh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and wonderful caring staff who cannot do enough to make your stay perfect. We had a lovely room on 11th floor with sea and marina views. We dined in each evening and cannot recommend this hotel highly enough.
Stayed 14 nights in Feb 2023
Verified

10/10 Excellent

Hangsoo

Liked: Cleanliness, staff & service, property conditions & facilities
Sooooo nice people are working here. Every minute I stayed here was quite impressive. Wish I could visit again Thanks!
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel, although was only there for a short overnight stay. Grocery and food is a convenient short walk across the street.
Verified

8/10 Good

Kim Chong

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy the convenience of playing golf in Sutera Harbour Golf Resort.
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location,friendly.and helpful staff it woulf be better can provide some instant coffee or tea bags in room daily, ij.general we enjoyef our staying. thanks !
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Juri

Liked: Cleanliness, staff & service, property conditions & facilities
All staffs are so kind.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Satoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for showing your hospitality/
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Jeevaraj

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff assistance
Stayed 2 nights in Dec 2024
Verified

6/10 Okay

Wan Masjaina

Liked: Property conditions & facilities
Nice view. Facing the ocean. The service is inconsistent, you will get a very good service one day and a very bad one the next day from hotel and on site restaurant employees.
Stayed 5 nights in May 2025
Verified

8/10 Good

Chun Nei Jenne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is near the town area. the room is clean
Stayed 3 nights in Jul 2022