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The Pacific Sutera Hotel

Property class: 5 and above

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Photo gallery for The Pacific Sutera Hotel

An aerial view of a resort with a large infinity pool, beach access, and palm trees.
Property video
A terrace with wooden tables and chairs, large umbrellas, and a view of the ocean and mountains.
An aerial view of a resort with a marina, golf course, and hotel buildings.
A beach with lounge chairs facing the ocean, palm trees, and distant islands.

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $105
$95 nightly
$105 total
Total with taxes and fees
Oct 8 - Oct 9

Explore the area

View in a map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100
  • Place, Sutera Harbour
    ‪5 min walk‬
  • Place, Gleneagles Hospital
    ‪13 min walk‬
  • Place, Imago Shopping Mall
    ‪16 min walk‬
  • Airport, Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪9 min drive‬

Room options

View all photos for Junior Suite

Memory foam beds, minibar, in-room safe, desk

Junior Suite

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Family Room

Memory foam beds, minibar, in-room safe, desk

Family Room

  • Sleeps 2
  • 2 Twin Beds and 1 King Bed
  • Free wired internet

View all photos for Family Room

A hotel room with a large bed, a television, a mirror, and a wooden cabinet.

Family Room

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free wired internet

View all photos for Deluxe King

A modern hotel room with a large bed, a bedside table with a lamp, a TV, and a bathroom visible through an open door.

Deluxe King

  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Sea View King

A modern hotel room with a large bed, a desk, a chair, and a TV.

Deluxe Sea View King

  • Sea view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Pacific Junior Suite

A hotel room with a large bed, a desk with a television, a chair, and a view of the outdoors.

Pacific Junior Suite

  • Golf view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Pacific Executive Suite

A hotel room with a large bed, two bedside tables with lamps, a mirror, a red armchair, and a small table with a lamp.

Pacific Executive Suite

  • Sea view
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Twin

A hotel room with two beds, a TV, a desk, and a bathroom visible through a glass door.

Deluxe Twin

10.0 out of 10
Exceptional
(2 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Premium Sea View King

A modern hotel room with a large bed, a desk, and a chair. There is a large window with curtains, a painting on the wall, and a view of the outside.

Premium Sea View King

  • Sea view
  • 330 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Family Room

A hotel room with two beds, a large mirror, a lamp, and a television.

Family Room

  • Golf view
  • 720 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free wired internet

View all photos for Premium King

A modern hotel room with a large bed, a bedside table with a lamp, a TV, and a bathroom visible through an open door.

Premium King

  • Golf view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Sea View

A hotel room with two beds, a large mirror, a TV, and a kitchenette.

Deluxe Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Premium Twin

A modern hotel room with two beds, a glass table, a sofa, and a large mirror.

Premium Twin

  • Golf view
  • 330 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Premium Sea View Twin

Premium Sea View Twin | Memory foam beds, minibar, in-room safe, desk

Premium Sea View Twin

  • Sea view
  • 330 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

Similar properties

Outdoor pool, sun loungers
The Magellan Sutera Resort
Downtown Kota Kinabalu
  • On private beach
  • Pool
  • Hot tub
  • Spa
4.2 out of 5, Very good, 1,000 reviews
$147 nightly
The price is $162
Oct 12 - Oct 13
Total with taxes and fees
The Magellan Sutera Resort

About the neighborhood

Kota Kinabalu

Located in Kota Kinabalu (Downtown Kota Kinabalu), The Pacific Sutera Hotel is within a 5-minute walk of Sutera Harbour and within 2 minutes by car from Sabah State Mosque..This beach resort is 0.9 mi (1.5 km) from Imago Shopping Mall and 1.7 mi (2.7 km) from Anjung Samudera.
View more Resorts in Kota KinabaluOpens in a new window

What's nearby

  • Sutera Harbour - 5 min walk - 0.3 miles
  • Gleneagles Hospital - 13 min walk - 0.7 miles
  • Imago Shopping Mall - 16 min walk - 0.9 miles
  • Sabah State Mosque - 17 min walk - 0.9 miles
  • Kota Kinabalu Esplanade - 4 min drive - 1.4 miles

Getting around

  • Tanjung Aru Station - 3 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 12 min drive

Restaurants

  • ‪Grace Point (Food Court) - ‬13 min walk
  • ‪Grill Fish - ‬13 min walk
  • ‪Restoran Grill Fish - ‬7 min walk
  • ‪Marina Cafe - ‬5 min walk
  • ‪Horizons - ‬2 min walk

About this property

The Pacific Sutera Hotel

The Pacific Sutera Hotel offers 500 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Kota Kinabalu resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 3 outdoor tennis courts, and 3 indoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 500 individually decorated guestrooms, featuring minibars and LCD televisions. Your room comes with a memory foam bed. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get to nearby shops on the complimentary shuttle.
Grab a bite from the snack bar/deli, or stay in and take advantage of the resort's 24-hour room service. Grab a drink at the swim-up bar while enjoying a refreshing dip in the resort pool.Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this resort consist of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free shopping center shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 80 for adults and MYR 40 for children
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 27-hole golf course
  • 3 indoor tennis courts
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Gym
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a state park
  • Marina
  • On a private beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 on-site accessible parking spaces
  • Elevator
  • Grab bar near toilet
  • Magnifying mirror
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Late check-in fee for check-in between noon and 6:00 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.

All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for MYR 180.0 per night

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 80 for adults and MYR 40 for children
  • Late check-in fee for check-in between noon and 6:00 PM
  • Rollaway bed fee: MYR 180.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Hotel Pacific Sutera

Pacific Sutera

Pacific Sutera Hotel

Pacific Sutera Hotel Kota Kinabalu

Pacific Sutera Kota Kinabalu

Sutera Hotel

Sutera Pacific

Sutera Pacific Hotel

The Pacific Sutera Resort

The Pacific Sutera Hotel Resort

The Pacific Sutera Hotel Kota Kinabalu

The Pacific Sutera Hotel Resort Kota Kinabalu

The Pacific Sutera Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 441 out of 999 reviews
Rating 8 - Good. 355 out of 999 reviews
Rating 6 - Okay. 121 out of 999 reviews
Rating 4 - Poor. 45 out of 999 reviews
Rating 2 - Terrible. 37 out of 999 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Antonette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the place Very nice lication
Stayed 9 nights in Jan 2026
Verified review

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Great family friendly hotel
Stayed 8 nights in Jul 2025
Verified review

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic dinner and breakfast, beautiful property, super clean
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Eleni

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great resort!
Stayed 5 nights in Jun 2024
Verified review

8/10 Good

Trein

Liked: Cleanliness, staff & service, amenities
A lovely hotel by the waterfront with an amazing view of yachts and the islands. All meals are in the buffet restaurant that provides a huge choice of local dishes and some international food. There is a tiny bar by the waterfront that serves simple food in the evenings. Excellent service staff and ambience. The hotel is just 15 minutes from the airport and 10 minutes to shopping malls, served by the hotel's free shuttle bus. Grab to the city is easy to get and inexpensive. Very convenient location. A hassle-free stay at this lovely hotel.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Juariyah

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check in process and beautiful place.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Man Hin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice environment
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff Cleaning room every day with fresh towels
Stayed 19 nights in Oct 2025
Verified review

10/10 Excellent

Gerrad De

Liked: Cleanliness, staff & service, amenities
Convenient location close to local malls, attractions and the airport.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

WIN

Liked: Staff & service, amenities, property conditions & facilities
Very nice place conveniently located in KK.
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

DONGHOON

Liked: Cleanliness, staff & service, property conditions & facilities
very good place
Stayed 4 nights in Jun 2023
Verified review

2/10 Terrible

Andrea

Disliked: Cleanliness, property conditions & facilities
The shower in our room looked like it had not been cleaned for a year!
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Kok Weng

Liked: Cleanliness, staff & service
The hotel is old but reasonable maintained. However the bath area is in urgent need for refurbishment/renovation - hand bidet holder is loose, WC takes ages to refill after a flush. For a claimed 5-star hotel: one will be hard-pressed to find toilet tissue that is any thinner, only 1 tissue box, the mattress is old and sunken giving poor back support, TV only 40-inch. One plus point is that their electrical switch controls have been wired well, unlike some hotels where it is totally confusing.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

FAITH

Liked: Cleanliness, staff & service, property conditions & facilities
A resort for relaxing and chill…
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all of this hotel such as room condition, swimming pool and even staff there. I highly recommend this hotel to other people who are looking for hotels in Kota Kinabalu.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Fai

Liked: Cleanliness, amenities, property conditions & facilities
Access Location Beach
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and efficient staff
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Sheelagh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and wonderful caring staff who cannot do enough to make your stay perfect. We had a lovely room on 11th floor with sea and marina views. We dined in each evening and cannot recommend this hotel highly enough.
Stayed 14 nights in Feb 2023
Verified review

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel, although was only there for a short overnight stay. Grocery and food is a convenient short walk across the street.
Verified review

10/10 Excellent

Hangsoo

Liked: Cleanliness, staff & service, property conditions & facilities
Sooooo nice people are working here. Every minute I stayed here was quite impressive. Wish I could visit again Thanks!
Stayed 2 nights in Jun 2023
Verified review

8/10 Good

Kim Chong

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy the convenience of playing golf in Sutera Harbour Golf Resort.
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

Juri

Liked: Cleanliness, staff & service, property conditions & facilities
All staffs are so kind.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Satoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for showing your hospitality/
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location,friendly.and helpful staff it woulf be better can provide some instant coffee or tea bags in room daily, ij.general we enjoyef our staying. thanks !
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Jeevaraj

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff assistance
Stayed 2 nights in Dec 2024