Really loved the Resort-great room/bed, beautiful hotel, fantastic location. However, upon checking in, there were tiny bugs on the bathroom vanity. We didn't want to complain-I mean, who wants to complain on a wonderful trip to Kauai?? However, the last day the bugs were all over- in the kitchen, bathroom and also on my laptop on the bed.
I called to tell the manager and told her of the issue. Then, upon checking out, I spoke in person to her in person, asking for some sort of compensation. Her response: since we didn't tell her of the bug problem sooner during our stay, we weren't entitled to any sort of compensation.
This is the first time I've heard of being "penalized" for NOT complaining. Seriously?
Lesson learned!