Verified
2/10 Terrible
Judy V.
Oct 31, 2021
A disaster reservation
The owner had my payment and confirmed reservation since 5/24/20. This was for an out of town family wedding..which I was in. She never sent check in info...after multiple texts and emails with no response..I started calling her repeatedly on check in day...to get a text " you are not on my calender". I called again..I left a voicemail..re: you have my full payment for over a year. I have your confirmation as well as a years worth of vrbo confirmations. I receive a text..property not available under renovation..will proceed with refund process. Vrbo customer service instructed me to keep calling her and go to the property at 3 pm check in..if she doesn't show..call vrbo back..to be relocated. We should drive 3 hours with 4 dogs and wait and see if you can get me a location! What kind of solution is that. So because of your irresponsible property owner and your ridiculous guarantee practice..I missed the wedding rehearsal. Then I get an email with a refund total that does not include the pet/cleaning/service fees I paid. You were default on your agreement..did not provide anything I was charged for. I will never use or recommend this nightmare outfit to anyone!!!!!
Judy V.
Stayed 2 nights in Oct 2021














