Kigali Serena Hotel

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Photo gallery for Kigali Serena Hotel

Outdoor pool
Front of property
Buffet
Reception
Breakfast, lunch and dinner served

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is $174
$144 nightly
$174 total
Total with taxes and fees
Jun 27 - Jun 28

Explore the area

View in a map
KN 3 Avenue, Kigali, Rwanda, Kigali, 250
  • Place, Union Trade Center
    ‪17 min walk‬
  • Place, Ntarama Church
    ‪18 min walk‬
  • Place, Club Rafiki
    ‪3 min drive‬
  • Airport, Kigali (KGL-Kigali Intl.)
    ‪13 min drive‬

Room options

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • Free WiFi

Superior Room

  • Sleeps 2
  • Free WiFi

Prime Rooms

  • Sleeps 2
  • Free WiFi

Junior Suite

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

Deluxe Room

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

Superior Room

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

Executive Suite

  • City view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Similar properties

About the neighborhood

Kigali

With a stay at Kigali Serena Hotel, you'll be centrally located in Kigali, within a 15-minute drive of BK Arena and Union Trade Center. .This luxury hotel is 1.2 mi (1.9 km) from Ntarama Church and 1.3 mi (2.1 km) from Kandt House Museum of Natural History.

What's nearby

  • Union Trade Center - 17 min walk - 0.9 miles
  • Ntarama Church - 18 min walk - 1.0 mile
  • Kandt House Museum of Natural History - 2 min drive - 1.0 mile
  • Club Rafiki - 3 min drive - 1.4 miles
  • Kigali Convention Centre - 7 min drive - 3.1 miles

Getting around

  • Kigali (KGL-Kigali Intl.) - 27 min drive

Restaurants

  • ‪Question Coffee - ‬20 min walk
  • ‪Bourbon Coffee - ‬20 min walk
  • ‪Hotel des Milles Collines - ‬16 min walk
  • ‪Preet Fast Food - ‬15 min walk
  • ‪DownTown - ‬12 min walk

About this property

Kigali Serena Hotel

Kigali Serena Hotel offers 148 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

This Kigali hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
The Milima Restaurant - This restaurant serves breakfast, lunch, and dinner.
The Sokoni Restaurant - Onsite restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Milima Restaurant
  • The Sokoni Restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Thin carpet in room
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 4 buildings
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for RWF 150.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: RWF 35 per person (one-way)
  • Airport shuttle fee per child: RWF 18 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: RWF 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number A505/06

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Kigali
Hotel Kigali Serena
Hotel Serena Kigali
Kigali Hotel
Kigali Hotel Serena
Kigali Serena
Kigali Serena Hotel
Serena Hotel Kigali
Serena Kigali
Serena Kigali Hotel
Kigali Serena Hotel Hotel
Kigali Serena Hotel Kigali
Kigali Serena Hotel Hotel Kigali

Kigali Serena Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 130 out of 189 reviews
Rating 8 - Good. 38 out of 189 reviews
Rating 6 - Okay. 11 out of 189 reviews
Rating 4 - Poor. 10 out of 189 reviews
Rating 2 - Terrible. 0 out of 189 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with a great location and good pool area. Good breakfast and the service is good allover
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Nice large pool, great breakfast and attentive staff.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jerome

Liked: Cleanliness, amenities, property conditions & facilities
Impeccable: wonderful staff, cleanliness immaculate , friendliness, comfort and an awesome breakfast buffet.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Chirag

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with lovely views
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jerome

Liked: Cleanliness, amenities, property conditions & facilities
Such a warm friendly staff, stunning pool area. Wonderful buffet breakfast with custom egg dishes. For lunch or dinner the poolside restaurant has a nice variety and is delicious.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

STEFAN

Liked: Cleanliness
Property and room a little dated TV did not work Staff very friendly Very good breakfast
Stayed 1 night in Feb 2026
Verified

8/10 Good

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
The staff were courteous and the room was very clean.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Sosan

Liked: Cleanliness, amenities, property conditions & facilities
Grand hotel. Staff are excellent. Room are clean but need some updates and maintenance works
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all respects all the staff are lovely well done
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Ntunga

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Agatha

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
Stayed 6 nights in Apr 2025
Verified

8/10 Good

Afonso Mario

Liked: Cleanliness, amenities, property conditions & facilities
Please heat the pool
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Robert

Friendly and helpful staff. Good food.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and beautiful pool and spa.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 8 nights in Aug 2025
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Great all the way around
Stayed 9 nights in May 2025
Verified

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities
good
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely lovely place
Stayed 6 nights in Mar 2024
Verified

8/10 Good

Peder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

SOMORIN AHMED

Liked: Staff & service, amenities, property conditions & facilities
Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.
Stayed 2 nights in Jan 2025