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Heaven Restaurant & Boutique Hotel

4.0 star property

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Exterior
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Gym
Residence Superior King Room | In-room safe, iron/ironing board, free WiFi, bed sheets
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
$122
$101 nightly
$122 total
Total with taxes and fees
Dec 17 - Dec 18

Explore the area

View in a map
No. 7, Street KN 29, Kiyovu, Kigali
  • Place, Union Trade Center
    ‪7 min walk‬
  • Place, Ntarama Church
    ‪14 min walk‬
  • Place, Mambas Club
    ‪4 min drive‬
  • Airport, Kigali (KGL-Kigali Intl.)
    ‪14 min drive‬

Room options

View all photos for Villa Budget Queen Room

Villa Budget Queen Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Villa Budget Queen Room

8.4 out of 10
Very good
(13 reviews)
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Villa Budget King Room

Villa Budget King Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Villa Budget King Room

10.0 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Residence Superior Queen Room

Residence Superior Queen Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Residence Superior Queen Room

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Residence Superior King Room

Residence Superior King Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Residence Superior King Room

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

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Dec 19 - Dec 20
Total with taxes and fees
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About the neighborhood

Kigali

A stay at Heaven Restaurant & Boutique Hotel places you in the heart of Kigali, a 1-minute drive from Union Trade Center and 9 minutes from Kigali Convention Centre. .This spa hotel is 1.3 mi (2.1 km) from Kandt House Museum of Natural History and 1.4 mi (2.2 km) from Ntarama Church.

What's nearby

  • Union Trade Center - 7 min walk - 0.4 miles
  • Ntarama Church - 14 min walk - 0.8 miles
  • Kandt House Museum of Natural History - 17 min walk - 0.9 miles
  • Mambas Club - 4 min drive - 1.7 miles
  • Kigali Convention Centre - 6 min drive - 2.6 miles

Getting around

  • Kigali (KGL-Kigali Intl.) - 24 min drive

Restaurants

  • ‪Hotel des Milles Collines - ‬7 min walk
  • ‪Kigali Pan-African Kitchen - ‬13 min walk
  • ‪Preet Fast Food - ‬13 min walk
  • ‪The House of Mandi - ‬12 min walk
  • ‪UMUT Cafe&Restaurant - ‬12 min walk

About this property

Heaven Restaurant & Boutique Hotel

Hotel with a full-service spa, 9-minute walk to Union Trade Center
Heaven Restaurant & Boutique Hotel offers 28 air-conditioned accommodations with safes and complimentary bottled water. 32-inch LED televisions come with premium satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a health club.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 28 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can get to nearby shops on the shuttle (surcharge).
Enjoy local and international cuisine at Heaven Restaurant, a restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the 24-hour room service. A complimentary cooked-to-order breakfast is served daily from 7 AM to 10 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Kigali? This hotel has 495 square feet (46 square meters) of space consisting of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a bus station shuttle.
A complimentary cooked-to-order breakfast is served each morning between 7 AM and 10 AM.
Heaven Restaurant - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Bus station shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free extended parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Heaven Restaurant

Things to do

  • Archery
  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Shopping
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center (495 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 35.00 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night
  • Credit card charges are subject to a surcharge of 4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility, and guests under 13 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Heaven Restaurant Boutique Hotel Kigali
Heaven Restaurant Boutique Hotel
Heaven Restaurant Boutique Kigali
Heaven Restaurant Boutique
Heaven Restaurant & Boutique
Heaven Restaurant Boutique Hotel
Heaven Restaurant & Boutique Hotel Hotel
Heaven Restaurant & Boutique Hotel Kigali
Heaven Restaurant & Boutique Hotel Hotel Kigali

Heaven Restaurant & Boutique Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 226 out of 327 reviews
Rating 8 - Good. 68 out of 327 reviews
Rating 6 - Okay. 23 out of 327 reviews
Rating 4 - Poor. 6 out of 327 reviews
Rating 2 - Terrible. 4 out of 327 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Stayed 1 night in Sep 2025

8/10 Good

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is 2 properties for this hotel. The Boutique & standard hotel. We stayed in the standard. It is very safe with security 24 hours. The staff are very helpful and can arrange anything. The rooms a clean, heaps of storage, goid ensuite and comfy netted bed with A/C. Decor is dated. Free WiFi and great breakfast. They have a excellent pool and offer gym, yoga and free massage. They can arrange tours and transport. There are bars and restaurants within 15 minutes walking of hotel. We found it safe as the area seemed business like. We walked to a great restaurant called The Bistro. This Kiyovu district has a mall with shops and is a 15 minute walk from the hotel.
Stayed 1 night in Sep 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Not bad but needs some improvement

Room was not that spacious, and we encountered a couple of issues with our bathroom: shower drain was clogged and water overflowing into the rest of the bathroom and our room! That same evening we noticed the water closet or bidet leaking water again in the bathroom. Water pressure was very bad and hot water only worked a couple of minutes before switching to cold then back again to hot. It was disruptive and honestly annoying. Food at breakfast looked good but tasted bland. Everything lacked salt or was unseasoned, a total missed opportunity and a wonder because we heard good things about the restaurant. It was good enough to sleep in, but consider other options when staying in Kigali.
Stayed 1 night in Aug 2025

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful! So close to city center but you would never know it as it is built in the landscape and looks like a private tropical retreat The staff could not do enough for you and very notable that they cared about every experience The food was spectacular. We had breakfast lunch and dinner there. Our group did the wine pairing 6 course dinner. Do not miss this but skip lunch and go hungry. The meal and wine selection was to perfection. The bartender complimented each portion of the meal with a beautiful description of each wine with its origin! Just amazing! I highly recommend the seamstress to make you or a loved one something special. I had them make my son a shirt and I just showed her a picture of him!! It was a perfect fit. So special! We also had our laundry done and I would highly recommend that if you have a lengthier stay A few things that could improve - outside our boutique room 108 early morning was the employees starting their day just gathering and talking but woke us up. They were doing nothing wrong and unaware of their conversation waking us It was also the spot if some power washing cars and whatever other items and that started at 6 am. The evening receptionist caused confusion ever transaction. She actually forgot to check us out and called us and asked us to turn around and come back. If you know the traffic to airport in Kigali you will know that is not a request to be making. She needs more guidance as she is in training Great stay!
Our little enclosed patio in the boutique room
Morning Breakfast
Pool at the retreat.
Perfection at the pool
Stayed 4 nights in Aug 2025

10/10 Excellent

Gerald F.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Gerald F.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the charm of this hotel! Everything was easy from check in to check out. Immaculate facilities! Great spa- great massages. The food was delicious. Especially breakfast! I would absolutely stay here again! Lots history too with the family. Check out A Thousand Hills to Heaven.
Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Stayed 2 nights in Jul 2025

10/10 Excellent

Gerald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Medical mission team

The staff was more than accommodating, the grounds were beautiful, the food was fantastic.
Stayed 1 night in Jul 2025

6/10 Okay

Michael

Stayed 1 night in Jul 2025

10/10 Excellent

Chris

Stayed 1 night in Jul 2025

10/10 Excellent

Kermit

Liked: Cleanliness, amenities, property conditions & facilities
Great location in a safe, clean, leafy green, quiet neighborhood within walking distance to the Central Business District of Kigali. The staff are very friendly and helpful, and the huge buffet breakfast in the lush garden setting is wonderful. I ate dinner at the restaurant at least 4 times while in Kigali, and each night it was very nice, with wonderful menu choices, attentive staff and a relaxing dining atmosphere. My room in the 4-star hotel was nice for one person, but would probably be very tight for 2 people. I liked the balcony, high ceilings, and colorful African decor. There was a mosquito in my room, which was a bit strange, but there is mosquito netting over the bed, which was nice. My only input is that it would be nice if the property had a free shuttle service to and from the airport. The price they charge for this is outrageous given the distance involved -- even by American standards -- and I chose to find another way. But many of their competitor hotels offer if, and I doesn't seem like it would be that difficult to step up and match the competition. FWIW, I nearly chose another hotel because of this detail.
Stayed 4 nights in Jun 2025

10/10 Excellent

Peter

Stayed 1 night in Jun 2025

10/10 Excellent

Elisabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View from my room.
View from my room.
My room straight ahead!
Stayed 2 nights in Jun 2025

8/10 Good

Deborah, New York

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Really great for holidays but not suitable for business travelers.
Stayed 10 nights in Apr 2025

2/10 Terrible

mahendra

Traveled with family
Disliked: Property conditions & facilities, room comfort
I think we had a member of staff at the reception who was not at all helpful. The booking for messages was nonexistent even 1week in advance.We one person eventually managed to get a booking interrupted several times and also noticed that the staff doing the messages were sitting ideal and chatting despite us being told they are all fully booked with no break.
Stayed 1 night in May 2025

10/10 Excellent

Thomas

Liked: Cleanliness, amenities
Great staff, super clean, great location
Stayed 3 nights in May 2025

8/10 Good

Ann

Stayed 2 nights in May 2025

10/10 Excellent

Kjetil Reppe

Stayed 3 nights in Apr 2025

10/10 Excellent

Brian

Stayed 1 night in Apr 2025

10/10 Excellent

Carina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket fint hotell. Rent och snyggt och mycket trevlig och serviceminded personal. Underbara pooler och god frukost.
Stayed 1 night in Apr 2025

10/10 Excellent

Seana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2025

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & helpful staff, high-quality dining, great amenities & reasonably-priced. Really enjoyed my stay & would thoroughly recommend this hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

Sandhya, West New York

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great except how spread out the property is. You sleep in one building, eat in another, work out in a 3rd. That said, all that means is that you plan your time.
Stayed 2 nights in Mar 2025