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Best Western Grand Hotel

3.5 star property

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Photo gallery for Best Western Grand Hotel

Dining
Fitness facility
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Exterior
Designer toiletries, hair dryer, slippers, bidet

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Sienkiewicza 78, Kielce, Swietokrzyskie Voivodeship, 25-501
  • Place, Sienkiewicza Street
    ‪9 min walk‬
  • Place, BWA Art Gallery
    ‪9 min walk‬
  • Place, National Museum in Kielcach
    ‪11 min walk‬

Room options

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About the neighborhood

Kielce

A stay at Best Western Grand Hotel places you in the heart of Kielce, within a 10-minute walk of Sienkiewicza Street and BWA Art Gallery. .This hotel is 1.1 mi (1.7 km) from Muzeum Hammonda and 1.3 mi (2 km) from Kadzielnia Nature Reserve.

What's nearby

  • Sienkiewicza Street - 9 min walk - 0.5 miles
  • BWA Art Gallery - 9 min walk - 0.5 miles
  • Muzeum Hammonda - 11 min walk - 0.6 miles
  • National Museum in Kielcach - 11 min walk - 0.6 miles
  • Museum of Toys and Play - 17 min walk - 0.9 miles

Getting around

  • Kielce Station - 2 min walk

Restaurants

  • ‪Ferment Neobistro - ‬2 min walk
  • ‪Qubus Hotel Kielce - ‬6 min walk
  • ‪Grande Cozze - ‬8 min walk
  • ‪Krowa Mać Burgers - ‬6 min walk
  • ‪PoRzeczka - ‬8 min walk

About this property

Best Western Grand Hotel

Best Western Grand Hotel offers 122 accommodations with minibars and complimentary bottled water. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, slippers, designer toiletries, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a steam room, a fitness center, and complimentary bicycles.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 122 guestrooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and Frette Italian sheets. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and bidets.
Be sure to enjoy recreational amenities including a steam room and a fitness center. Additional amenities at this hotel include a hair salon, shopping on site, and wedding services.
Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Kielce? This hotel has 11840 square feet (1100 square meters) of space consisting of a conference center and meeting rooms. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Best Western Grand Hotel has 2 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Self parking on site (PLN 25 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: PLN 45 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Gym
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (11,840 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Ballroom
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed with a deposit of PLN 30.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PLN 80.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 45 per person
  • Airport shuttle fee: PLN 600 per person
  • Self parking fee: PLN 25.00 per day
  • Pet deposit: PLN 30.00 per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PLN 80.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash

Property is also known as

Best Western Grand Hotel Kielce
Best Western Grand Kielce
Best Western Grand Hotel Hotel
Best Western Grand Hotel Kielce
Best Western Grand Hotel Hotel Kielce

Best Western Grand Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 35 out of 97 reviews
Rating 8 - Good. 50 out of 97 reviews
Rating 6 - Okay. 10 out of 97 reviews
Rating 4 - Poor. 0 out of 97 reviews
Rating 2 - Terrible. 2 out of 97 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Patrycja

Liked: Cleanliness

Wyjazd z rodziną

Hotel znajduje się na przeciwko dworca PKP co dla jednych może być atutem, ale wiadomo, ze wokół dworca kręcą się tez różni ludzie. Obok hotelu jest deptak prowadzący do najważniejszych atrakcji Kielc oraz towarzyszących mu restauracji, lodziarni, kawiarni. Jest to niewątpliwy atut hotelu. Podczas naszego pobytu w hotelu było wesele. Pomimo pokoju na 2 pietrze było słychać bawiących się weselników. Parking dodatkowo płatny, na tyłach hotelu.
Stayed 3 nights in Aug 2020
Verified

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Very helpful and friendly staff.
Stayed 2 nights in Aug 2020
Verified

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities

Nice stay in a classic hotel

Overall a nice hotel and clean. The rooms are a little small android dated but it is an old hotel.
Stayed 6 nights in Feb 2020
Verified

6/10 Okay

Katarzyna

Liked: Cleanliness

Może być.

Po pobycie w hotelu mam mieszane uczucia. Niektóre Panie pracujące na recepcji bardzo miłe i pomocne, inne zupełnie nie powinny pracować w 4* hotelu. Śniadania czasem bardzo dobre (soki świeżo wyciskane i jajecznica robiona przez pana na oczach klientów), innego dnia zimny żurek i mały wybór (szczególnie po godzinie 9:30). Łóżka bardzo wygodne, w pokoju czysto, choć wykładziny wymagają odświeżenia.Plusem jest dobra lokalizacja.
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

初ポーランド

Liked: Cleanliness, staff & service
駅の目の前に位置してるので、アクセスについては非常に便利で安心感があります。部屋も清潔感がありましたが、お湯の出は良くなかったです。田舎のホテルでは良くあることだと思いますが。
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Front desk staff were superb.
Stayed 1 night in Jul 2019
Verified

2/10 Terrible

Thomas

Disliked: Staff & service

This hotel places proceeds over safety

Was attacked in the middle of the night during a booking with Expedia. Requested a refund since I had to leave the city for safety reasons. The hotel refused to refund the additional nights I paid for but could not use due to safety concern.
Stayed 2 nights in May 2019
Verified

10/10 Excellent

Małgorzata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tuż przy dworcu PKP /Wychodząc z przejścia podziemnego wchodzimy na parking hotelowy.Hotel przestronny w holu bar,dwie windy, ,korzystaliśmy z pysznych śniadań ,obsługa uprzejma,w pokoju klimatyzacja,barek,wygodne podwójne łóżka ,
Stayed 4 nights in Jun 2019
Verified

6/10 Okay

Marta

Disliked: Cleanliness, property conditions & facilities

Needs refurbishment

Hotel rooms are tired, carpets are old and stained, same with curtains, it also smelled of dust and mould, bathroom was much better, clean and moddern, towels were cheapest possible, thin and scratchy, aminities were not refilled, so what you get at night 1 that is it. Not a 4 star hotel.
Stayed 4 nights in May 2019
Verified

8/10 Good

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastyczny hotel, ale dodatkowe opłaty ...

Hotel znajduje się w świetnej lokalizacji, pokoje ładne i dobrze wyposażone, ale dopłata 45 zł/os za śniadanie oraz 25 zł/doba (5zł/1h) parking, podczas świąt gdzie z miejscem parkingowym nie ma najmniejszego , nie przystoi 4* hotelowi.
Stayed 2 nights in Apr 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nie byłem
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Greit hotell

Greit hotel i Kielce. Ligger i sentrum og i gå avstand til butikker og restauranter.
Stayed 1 night in Jan 2019
Verified

8/10 Good

Slake Derreck

Liked: Staff & service
Disliked: Property conditions & facilities

Amazing hotel with real potential

Hotel is in a prime location however it's in need to some renovation.
Stayed 4 nights in Nov 2018
Verified

6/10 Okay

Marek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

NIezbędny remont

Hotel dość komfortowy, duża sieciówka "Best Western", ale obecnie nieco zaniedbany. Pustawo - w środku tygodnia bardzo niewielu gości. Przydałaby się poważniejsza renowacja, zarówno wewnątrz (pokoje, korytarze), jak i z zewnątrz budynku (elewacja). Miła obsługa, dość czysto. Parking wyłącznie płatny (w pobliżu brak miejsc do samodzielnego parkowania).
Stayed 1 night in Oct 2018
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Good
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great hotel great value for money. Quick check in
Stayed 10 nights in Sep 2018
Verified

8/10 Good

Annika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fint hotell med märklig belysningsfilosofi

Centralt hotell med ok frukost. Serviceminded personal i receptionen som hjälpte oss med ett 3-bäddsrum trots att det var fullbokat. Stod att det var designerprodukter i badrummet - av dessa såg jag inget, endast refill av kombinerad duschtvål och shampo. Hotellet hade ett energispartänk(?) med belysning så på vissa ställen fungerade bara belysningen om någon rörde sig. I hotellkorridoren hann jag inte ens komma in i rummet innan korridoren släcktes och på toaletten i receptionen släcktes ljuset när man var på toaletten och satt still - lite märkligt.
Stayed 5 nights in Sep 2018
Verified

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, room comfort

Good location; good value; needs updating.

The hotel is very conveniently located, across the street from the train station, around the corner from a major shopping street and close to the town center. The rooms are very outdated, but roomy and comfortable. The bathrooms seem to be recently renovated. It is a huge hotel and there were not many guests when I stayted in August. The first room I was assigned was down several long hallways that are automatically lit only about 20 feet at a time. It was rather frightening making the trip on my own. But, the desk clerk accommodated me and changed my room for one very close to the elevator. Breakfast was very good, in a very pleasant dining room. I had two dinners there that were excellent. I was told that the chef was local, but I thought he/she must have been trained abroad. Wi-fi dropped at times.
Stayed 5 nights in Jul 2018
Verified

8/10 Good

Nada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Smidigt att checka in. Rummet var fräscht och renligt, med stor fin dubbelsäng. Badrummet fint också, dock endast dusch. Minibar fanns på plats men kostar. Frukosten var utmärkt med mycket alternativ. Överlag en bra vistelse.
Stayed 1 night in Jun 2018
Verified

8/10 Good

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed hotel, geweldige keuken, jammer van de vele partijen die in volle gang waren en het restaurant +terras gereserveerd hadden. Geen service op het terras...
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Duży przestronny pokój, dobre śniadanie, czysto, przyjemna obsługa
Verified

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Hotel a tad outdated but rooms have a modern feel.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Polecam

Wszystko super
Verified

8/10 Good

wim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Net hotel direct bij het centrum. Hoewel Kielce geen touristische trekpleister is, is het centrum toch de moeite waard om te zien. Het hotel is verzorgd met nette bediening in alle gelederen. Prijzen zijn netjes voor een vier sterren hotel. Ruime kamers.
Stayed 1 night in Mar 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Der hoteleigene Parkplatz war gut zu finden und sauber Allgemein war das Hotel sehr schön Unser Aufenthalt war geschäftlich und nur kurz, aber die paar Studen auf dem Zimmer waren sehr angenehm Man höhrt die Stadtgeräuche nahezu gar nicht im Zimmer Das Zimmer war groß und sauber mit viel Konfort
Stayed 1 night in Jan 2018