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The Palms Hotel

3.0 star property

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Photo gallery for The Palms Hotel

Property grounds
Free daily continental breakfast
Front of property
Exterior
Cottage Suite 138 | Living area | Flat-screen TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
$295
$262 nightly
$295 total
Total with taxes and fees
May 25 - May 26

Explore the area

View in a map
820 White St, Key West, FL, 33040
  • Place, Key West Naval Station
    ‪2 min walk‬
  • Place, Duval Street
    ‪13 min walk‬
  • Place, Ernest Hemingway Home and Museum
    ‪17 min walk‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

9.0 out of 10
Wonderful
(31 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly) | Bed sheets, alarm clocks

Palms Villa (Not Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Cottage Suite 138

Cottage Suite 138 | Bed sheets, alarm clocks

Cottage Suite 138

9.4 out of 10
Exceptional
(3 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly) | Bed sheets, alarm clocks

Deluxe King Room (Not Pet Friendly)

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102) | Bed sheets, alarm clocks

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly) | Bed sheets, alarm clocks

Bi-Level Suite (Not Pet Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds OR 1 Twin Futon

View all photos for Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly) | Bed sheets, alarm clocks

Petite Queen Room (Not Pet Friendly)

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

8.4 out of 10
Very good
(47 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom | Bed sheets, alarm clocks

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

8.8 out of 10
Excellent
(76 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Second Floor (Not Pet Friendly)

8.4 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly) | Bed sheets, alarm clocks

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 1,320 reviews
$223 nightly
The price is $251
Apr 27 - Apr 28
Total with taxes and fees
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About the neighborhood

Key West

A stay at The Palms Hotel places you in the heart of Key West, within a 15-minute walk of Duval Street and Ernest Hemingway Home and Museum. .This guesthouse is 0.9 mi (1.5 km) from Florida Keys Beaches and 1.1 mi (1.8 km) from Southernmost Point.
View more Guest Houses in Key WestOpens in a new window

What's nearby

  • Key West Naval Station - 2 min walk - 0.1 miles
  • Duval Street - 13 min walk - 0.7 miles
  • Ernest Hemingway Home and Museum - 17 min walk - 0.9 miles
  • South Beach - 18 min walk - 1.0 mile
  • Southernmost Point - 20 min walk - 1.1 miles

Getting around

  • Key West Intl. Airport (EYW) - 8 min drive

Restaurants

  • ‪Dions Truman & White - ‬2 min walk
  • ‪Sandy's Café - ‬5 min walk
  • ‪Square Grouper Key West - ‬13 min walk
  • ‪The Dive Bar Shirt Club - Grub House - ‬12 min walk
  • ‪Moose Lodge - ‬7 min walk

About this property

The Palms Hotel

The Palms Hotel offers 32 air-conditioned accommodations with complimentary toiletries and ceiling fans. Flat-screen televisions come with cable channels. Housekeeping is provided daily.
Recreational amenities at the guesthouse include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 32 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Conveniences include ceiling fans, and housekeeping is provided daily.
Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. Additional features at this Victorian guesthouse include complimentary wireless internet access, concierge services, and a picnic area.
Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 8 AM to 10:30 AM.
Featured amenities include a computer station, multilingual staff, and luggage storage. Limited parking is available onsite.
A complimentary continental breakfast is served each morning between 8 AM and 10:30 AM.
Papa Jack's Bar (THU-SAT) - Onsite bar.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Papa Jack's Bar (THU-SAT)

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No elevator

More

  • 2 floors
  • 4 buildings
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 55 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 100 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 150.00 per stay for guests under 25 years old staying between 01 February - 16 April

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 55 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palms Hotel Key West
Palms Key West
Palms Hotel Key West
The Palms Hotel- Key West Hotel Key West
The Palms Hotel Key West
The Palms Hotel Guesthouse
The Palms Hotel Guesthouse Key West

The Palms Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1003 reviews
Rating 8 - Good. 243 out of 1003 reviews
Rating 6 - Okay. 94 out of 1003 reviews
Rating 4 - Poor. 34 out of 1003 reviews
Rating 2 - Terrible. 21 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Victoria, Fort Wright

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable rooms. Great staff. Perfect location!
Stayed 2 nights in Jan 2026

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, amenities
Amazing staff!
Stayed 2 nights in Jan 2026

6/10 Okay

Carlos

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel staff was wonderful, but the truth is it's an old hotel and the rooms are very small. You can hear all the noises from outside the room. You can walk to Duval Street, but you should know that it's a long walk.
Stayed 1 night in Jan 2026

6/10 Okay

David

Liked: Cleanliness
The hot water in the shower was limited at best. It also took 3 to 4 minutes before it would get up to the room. The hot water in the sink was nonexistent. I was not at all happy with the parking situation, as I have a heart condition and had to park two blocks away and carry my bags.
Stayed 3 nights in Jan 2026

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac was great, didnt get to have the breakfast so i cant comment on that but it was a nice place to stay and we enjoyed the pool and the bar adjacent to it
Stayed 1 night in Jan 2026

10/10 Excellent

Lucy

Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay at the Palms it was close enough to walk to a lot of places. It was nice to have a parking space right out front. Very helpful and friendly staff. Very clean the bed was comfortable. It was nice and quiet!!!
Stayed 2 nights in Jan 2026

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean! The place is very old but has been updated in a way that preserves the old charm. Nice pool area and above average :free" breakfast. Pleasant, accommodating staff. If we went back, we would definitely stay there again.
Stayed 3 nights in Jan 2026

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The location was fantastic. The hotel was very cute. They were excellent with directions and recommendations. Their pool was so refreshing. They helped us out with parking. Would definitely stay there again!
Stayed 2 nights in Jan 2026

8/10 Good

Teresa

Liked: Cleanliness, staff & service
Room and pool were very clean as well as the grounds. Staff were attentive and polite
Stayed 5 nights in Jan 2026

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room! It was clean and the staff was super friendly and pleasant to speak with. Loved have onsite access to bicycles.
Stayed 3 nights in Jan 2026

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great stay. I will be coming back. Great place to celebrate a birthday at !!
Stayed 2 nights in Jan 2026

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities
The place was very clean. We have stayed here before and of course the stay was great. The whole property very clean. Pool area is very nice as well as breakfast. Would highly recommend staying to anyone and will be returning in the future !
Stayed 3 nights in Jan 2026

10/10 Excellent

Jorge

Stayed 1 night in Jan 2026

8/10 Good

Erik Isak

Stayed 1 night in Jan 2026

10/10 Excellent

Rebecca, Frankfort

Stayed 3 nights in Jan 2026

10/10 Excellent

Sarah

Stayed 2 nights in Dec 2025

10/10 Excellent

Millie

Stayed 1 night in Jan 2026

10/10 Excellent

Cara

Liked: Cleanliness, amenities, property conditions & facilities
Nice room, walking distance to plenty. Easy breakfast.
Stayed 2 nights in Jan 2026

6/10 Okay

Jeff

Room was clean but small. No parking. Parking on the street where ever you find it around the property.
Stayed 3 nights in Jan 2026

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
So cute! We would 100% stay here again.
Stayed 1 night in Dec 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 3 nights in Dec 2025

8/10 Good

Samantha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and beautiful. Staff were very nice and let us keep our bags behind the counter before and after check in. ONLY complaint was the room above us had noisy people that kept walking around all night. Heard everything.
Stayed 1 night in Dec 2025

10/10 Excellent

Robyn, Lansdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room pool side. Check in was easy and front desk staff pleasant. Breakfast was your simple continental breakfast but everything was wonderful and enough! Heated pool. Did not bring my dogs as planned glad I didn't because of the chicken and birds. Would stay here again
Stayed 1 night in Dec 2025

10/10 Excellent

Shungo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and compact. Room interior was nice.
Stayed 1 night in Dec 2025

10/10 Excellent

Natacha

Welcoming and walking distance from everything! Will come back
Stayed 3 nights in Dec 2025