4/10 Poor
Norman
Traveled with family
Nov 24, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly and helpful, bed super comfy, however upon check in I was assured (I specifically asked) that one of the two rooms was a twin, it was not. Told the bed could be split, it could not. Only other twin was smaller room with disability bathroom that was not acceptable, so two adult daughters ended up sharing a bed. To top it off the fire alarm repeatedly malfunctioned through the night, midnight, 2 am, 4 am so zero sleep. My concern of a lack of functioning fire alarm did not appear to be shared so stopped phoning the front desk to enquire if we should be leaving rooms. Technician was apparently coming from Ipswich… On check out I was assured someone would be in touch to discuss but this has not occurred. Over £400 for 1 night + food and drink, definitely not value for money. On the topic of food, we also booked a Brasserie Lunch as a celebration but when we arrived at the hotel we were told brasserie wasn’t open for lunch and our meal was in the small bar area on a small round table. Again not great and not what we’d booked. Put a dampener on what was a very special family occasion.
Norman
Stayed 1 night in Nov 2025
