We are genuinely surprised by the positive reviews because our experience at Garbis Villa was extremely disappointing. We rarely leave negative reviews, but future guests deserve to know what happened. Before arriving, we informed the host that our flight was delayed and that we would still arrive before midnight. We received no response. When we arrived at 11:15 pm, the property was completely dark, nobody was there, and we had no way of getting in. We later learned the host believed they had sent the check-in details, but the message was still “pending” on their end and had never actually been delivered. They had not checked whether we had received it.
We were left stranded late at night with our 4 young children in an unfamiliar place. After repeated unanswered calls and messages, we had to wake a neighbouring household, whose host kindly contacted our host for us. We finally got into the villa at 1:30am, more than two hours after arriving. The next day we returned to find ants across the living room floor and inside my husband’s luggage. We reported this to the host’s English-speaking daughter, who said her mother, who lives on the property, would come with spray. We waited 90 minutes, but nobody came and nobody updated us. That was enough. We packed up, booked alternative accommodation at our own expense and left. Problems can happen. What is unacceptable is the complete lack of communication, follow through and urgency, especially with a family of 4 young children.