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Hotel Marroad Karuizawa

3.5 star property

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Photo gallery for Hotel Marroad Karuizawa

Lounge
Restaurant
Courtyard
Front of property
Free minibar, in-room safe, desk, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
1178 Karuizawa, Karuizawa-machi, Kitasaku-gun, Karuizawa, Nagano-ken, 389-0102
  • Place, Karuizawa Prince Shopping Plaza
    ‪9 min walk‬
  • Place, Karuizawa Prince Hotel Ski Resort
    ‪14 min walk‬
  • Place, Old Karuizawa Ginza Street
    ‪15 min walk‬

Room options

View all photos for Twin Room, Non Smoking

Free minibar, in-room safe, desk, blackout drapes

Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Japanese-Western Style Room, Non Smoking

Free minibar, in-room safe, desk, blackout drapes

Japanese-Western Style Room, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 409 sq ft
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons
  • Free WiFi

View all photos for Twin Room, Non Smoking

A hotel room with two beds, a nightstand with lamps, a chair, and a table.

Twin Room, Non Smoking

  • Sleeps 2
  • Free WiFi

Similar properties

Hot springs
Karuizawa Prince Hotel West
Karuizawa
  • Free WiFi
  • Restaurant
  • Gym
  • Tennis court
4.3 out of 5, Excellent, 1,000 reviews
$174 nightly
The price is $193
Jun 30 - Jul 1
Karuizawa Prince Hotel West

About the neighborhood

Karuizawa

With a stay at Hotel Marroad Karuizawa, you'll be centrally located in Karuizawa, a 2-minute drive from Karuizawa Prince Hotel Ski Resort and 6 minutes from Hoshino Onsen Hot Spring. .This ski hotel is 0.2 mi (0.3 km) from Karuizawa Ohga Hall and 0.3 mi (0.5 km) from Karuizawa New Art Museum.

What's nearby

  • Karuizawa Ohga Hall - 5 min walk - 0.3 miles
  • Karuizawa New Art Museum - 7 min walk - 0.4 miles
  • Karuizawa Prince Shopping Plaza - 9 min walk - 0.5 miles
  • Karuizawa Prince Hotel Ski Resort - 14 min walk - 0.8 miles
  • Old Karuizawa Ginza Street - 15 min walk - 0.8 miles

Getting around

  • Karuizawa Station - 12 min walk
  • Shinshu - Matsumoto Airport (MMJ) - 112 min drive

Restaurants

  • ‪カスターニエ (Kastanie) - ‬7 min walk
  • ‪貴華 - ‬11 min walk
  • ‪ブロンコ Bronco - ‬5 min walk
  • ‪アトリエ・ド・フロマージュ 軽井沢ピッツェリア - ‬7 min walk
  • ‪いろどりDining 彩-S･A･I- - ‬3 min walk

About this property

Hotel Marroad Karuizawa

Hotel Marroad Karuizawa offers 41 air-conditioned accommodations with free minibar items and safes. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with digital channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and bidets.

This Karuizawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 41 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Treat yourself with massages, body treatments, and facials. After a day on the slopes, you can enjoy onsite recreational amenities such as bicycles to rent. This Art Deco hotel also features complimentary wireless internet access, concierge services, and ski storage. You'll be on the slopes in no time with the complimentary ski shuttle.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. A train station pick-up service is provided at no charge, and free self parking is available onsite.
FONTAINE - This bar serves light fare only.
LUMIERE - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free area shuttle
  • Free train station pick-up shuttle
  • Free shopping center shuttle
  • Free ski shuttle
  • Free extended parking on site
  • RV/bus/truck parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FONTAINE
  • LUMIERE
  • SYMPHONY

Things to do

  • Bicycle rentals
  • Ski passes
  • Ski storage

Family friendly

  • Crib (surcharge)
  • Free area shuttle
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Facials
  • In-room massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 2 floors
  • Art Deco architecture
  • Ballroom
  • Built in 1985
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:00 PM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 10000.0 per night
Cribs (infant beds) are available for JPY 2000.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: JPY 2000.0 per stay
  • Rollaway bed fee: JPY 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

Hotel Marroad Karuizawa
Marroad Karuizawa
Hotel Marroad Karuizawa Hotel
Hotel Marroad Karuizawa Karuizawa
Hotel Marroad Karuizawa Hotel Karuizawa

Hotel Marroad Karuizawa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 33 out of 70 reviews
Rating 8 - Good. 27 out of 70 reviews
Rating 6 - Okay. 8 out of 70 reviews
Rating 4 - Poor. 2 out of 70 reviews
Rating 2 - Terrible. 0 out of 70 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

ai

Liked: Cleanliness, staff & service
ホテル内外にエスカレーター、エレベーター、スロープが無いので、高齢者や怪我人にはツラい。
Stayed 2 nights in May 2023
Verified

10/10 Excellent

YUJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

親切な対応に大満足。

価格が安かったので期待してませんでしたが、ホテルの方の対応が良くて大満足。 軽井沢に旅行の際にはまたコチラに宿泊したいと思います。 下手な高級ホテルより絶対良いです。 オススメです。
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

satoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

静かで広く快適

部屋は大変広く清潔でした。静かな環境で快適。
Stayed 1 night in Nov 2021
Verified

6/10 Okay

CHAN

Liked: Cleanliness, staff & service, room comfort

Generally Great

Nice and Friendly Staff A little far from most restaurants Older facility, no elevator(Guest Room on 2nd Floor)
Stayed 3 nights in Dec 2020
Verified

6/10 Okay

yoko

階段しかないので足の悪い方は無理ですね、
Stayed 1 night in Oct 2020
Verified

6/10 Okay

YASUHIRO

Liked: Cleanliness

深夜に食べるものがない

軽井沢は夜遅くなるとコンビニもなく、レストランの閉店も早いため、近隣では軽食もとれない。ルームサービスや土産店や自販機で食事を購入できるようにするなど配慮が欲しい。
Stayed 1 night in Sep 2020
Verified

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

旧軽中心にロケーション

軽井沢駅、旧軽に、車で移動が楽。
Stayed 1 night in Jun 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
溫柔，體貼及有禮貌的工作人員為這家報到櫃檯位於二樓的飯店增色許多。此外，隨時可以預約飯店至滑雪場及車站的接送服務也是服務的特色。總結，非常好的飯店體驗，我們一定再來。
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Beautiful hotel! We visited over the Christmas holiday and had a wonderful experience. The hotel staff were fantastic! Although there was a language barrier, everyone was friendly and really made an effort to make sure our needs were met. The hotel isn’t in the best location but you can easily walk into town and the hotel provides a shuttle to the ski resort and train station. Our room was huge! Even by American standards.
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
場所も良くコスパにはリーズナブルで満足しています。ルームサービスでも融通きかせてくださり有り難かったです。 エントランスまでが階段でしたが、荷物が重かったため、少し大変でした。帰りはスタッフが持って下さいました。
Stayed 2 nights in Nov 2019
Verified

4/10 Poor

junko

Disliked: Cleanliness, staff & service, room comfort
Wi-Fiの電波が悪くて残念でした
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

FUMIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
こじんまりした静かなホテルです。特にスタッフの自然体の親切が心地よかったです。
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

マロウドホテル軽井沢の感想

清潔なホテルでしたが年数の古さとベッドの狭さを感じました。
Stayed 1 night in Jul 2019
Verified

8/10 Good

kazuyuki

ホテルの環境は清潔で清閑で狭隘感もなく、心地良くのんびりと2泊3日を過ごせました。レストランで固苦しいデイナーでなく一品料理がいただければと思いました。
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, nice and large room, I mean really large. Maybe we missed a balcony.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

The service and breakfast were great! The room is very comfortable too
Stayed 3 nights in Jan 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
暖房の温度が調節できると嬉しいです。 それから、部屋の乾燥が気になりました。
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

Ling Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is big and the staffs are helpful even they don’t speak English, they will use google translate to communicate with us.
Stayed 1 night in Dec 2018
Verified

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities, room comfort
間酒店好舊, 雖然我知好凍, 但房入面內置暖氣, 令人好焗好辛苦, 最慘入面連風線又冇, 冷氣又冇, 職員連基本英文都講唔到, 正面有條長樓梯仲要冇lift...再講, 話就話近滑雪場及輕井澤站(其實我覺得都唔太近, 都要行成15分鍾）, 行都唔係問題啦, 間野附近連便利店, 仲要行入酒店果段路連街燈都好少, 好恐怖, 強烈唔建議大家黎.
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

WEN HUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不論日式或西式早餐都非常豐盛 從餐廳的大片玻璃望出去就是滿園的楓紅 服務人員態度親切 是一趟愉快的旅遊住宿體驗
Stayed 4 nights in Nov 2018
Verified

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Refreshing & enjoyable

The hotel location is definitely a quiet one though a bit inconvenient to go around other part of Karuizawa. The staff are extremely kind.
Stayed 2 nights in Oct 2018
Verified

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
台風の影響で部屋が停電になり、サブ電源に切り替えてもらった。
Stayed 2 nights in Oct 2018
Verified

10/10 Excellent

cathy

Liked: Cleanliness, staff & service, property conditions & facilities
ショッピングモールに近くてよい。
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

エレガントなサービス

・館内は静かで落ち着いた雰囲気、エレガントという言葉がぴったり。 ・アメニティーグッズの歯ブラシの柄は色を変え取り違いを防ぐ工夫や、チェックイン時の　対応、その後客室に入ると電気ポットのお湯がたっぷり沸いていて直ぐに一腹できる　　等、細やかな気配りが　心地よい。軽井沢駅への送迎もある。 ・客室はとても広く、清潔で快適。 ・朝食のオムレツも美味! トーストのパンも焼き立てをサービスしてくれる。お代わりOK。
Verified

10/10 Excellent

Tomoki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

駅チカ

よかった
Stayed 2 nights in Feb 2018