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Hotel Cypress Karuizawa

Property class: 3.5

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Photo gallery for Hotel Cypress Karuizawa

A hotel courtyard with indoor seating, a green water feature, and multiple levels of balconies.
A modern hotel lobby with a large reception desk, a glass wall offering a view of the outside, and a spacious area with a water feature.
A restaurant with tables and chairs, large windows, and string lights.
A multi-level interior with balconies adorned with greenery, a classic lantern-style light fixture, and a clean, white color scheme.
A hotel room with a bed, a bathroom with a bathtub, and a sliding door.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
Karuizawahigashi 287-1, Karuizawa, Nagano, 389-0104
  • Place, Karuizawa Prince Shopping Plaza
    ‪7 min walk‬
  • Place, Kumoba Pond
    ‪11 min walk‬
  • Place, Karuizawa Prince Hotel Ski Resort
    ‪3 min drive‬

Room options

View all photos for Japanese Western Room Non smoking

A hotel room with a large bed, a bedside table, a mirror, a window with blinds, and a view of the hallway.

Japanese Western Room Non smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds OR 2 Twin Beds
  • Free WiFi

View all photos for Urban Japanese Western Room Non smoking

A modern living room with a sofa, a coffee table, and a dining area with a table and chairs.

Urban Japanese Western Room Non smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 4 Twin Futons
  • Free WiFi

View all photos for Urban Twin Room, Non Smoking

A hotel room with two beds, a sofa, a small table, and a mirror.

Urban Twin Room, Non Smoking

  • 753 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Comfort Twin Room, Non Smoking

A hotel room with two beds, a desk, a chair, a telephone, and a mirror.

Comfort Twin Room, Non Smoking

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Twin Room, Non Smoking

A hotel room with two beds, a small table, two chairs, and a nightstand with lamps.

Standard Twin Room, Non Smoking

  • 322 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Twin Room, Non Smoking

A hotel room with two beds, a sofa, a mirror, and a large window.

Deluxe Twin Room, Non Smoking

  • 635 sq ft
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Hollywood Twin Room, Non Smoking

A hotel room with a large bed, a sofa, a desk, and a TV.

Hollywood Twin Room, Non Smoking

  • 50 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Non Smoking

A hotel room with two beds, a desk, a chair, and a nightstand with lamps.

Junior Suite, Non Smoking

  • 70 sq ft
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Family Suite, Non Smoking

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Family Suite, Non Smoking

  • 861 sq ft
  • Sleeps 6
  • 4 Large Twin Beds and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Cypress Suite Room, Non Smoking

A hotel room with two beds, a desk, a chair, and a mirror.

Cypress Suite Room, Non Smoking

  • 123 sq ft
  • Sleeps 8
  • 4 Large Twin Beds and 4 Twin Futons
  • Free WiFi

View all photos for Deluxe Japanese Western Style Room, Non Smoking

A living room with a sofa, chairs, a table, and a kitchen area in the background.

Deluxe Japanese Western Style Room, Non Smoking

  • 65 sq ft
  • Sleeps 5
  • 2 Large Twin Beds and 3 Twin Futons
  • Free WiFi

Similar properties

Exterior
APA Hotel Karuizawa Ekimae Karuizawaso
Karuizawa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
3.9 out of 5, Good, 1,000 reviews
$118 nightly
The price is $129
Sep 13 - Sep 14
APA Hotel Karuizawa Ekimae Karuizawaso

About the neighborhood

Karuizawa

With a stay at Hotel Cypress Karuizawa in Karuizawa, you'll be within a 5-minute drive of Karuizawa Prince Shopping Plaza and Karuizawa Prince Hotel Ski Resort. .This hotel is 0.6 mi (0.9 km) from Kumoba Pond and 0.7 mi (1.2 km) from Karuizawa Station Building Memorial.

What's nearby

  • Karuizawa Prince Shopping Plaza - 7 min walk - 0.4 miles
  • Kumoba Pond - 11 min walk - 0.6 miles
  • Karuizawa Indoor Tennis Court - 19 min walk - 1.0 mile
  • Karuizawa Prince Hotel Ski Resort - 3 min drive - 1.3 miles
  • Old Karuizawa Ginza Street - 3 min drive - 1.3 miles

Getting around

  • Karuizawa Station - 13 min walk

Restaurants

  • ‪軽井沢 味の街 - ‬16 min walk
  • ‪軽井沢フラットブレッズ - ‬18 min walk
  • ‪L'ATELIER de Cafe & Deli - ‬18 min walk
  • ‪中国料理 月季花 - ‬17 min walk
  • ‪やまへい 軽井沢店 - ‬14 min walk

About this property

Hotel Cypress Karuizawa

Hotel Cypress Karuizawa offers 86 accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, and complimentary toiletries.

This Karuizawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 86 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as desks and blackout drapes/curtains.
Take advantage of recreation opportunities such as bicycles to rent or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, concierge services, and ski storage.
Satisfy your appetite at one of the hotel's 4 restaurants. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 9:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:00 AM.
Hotel Cypress Karuizawa has 4 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:00 AM for a fee: JPY 3,500 to 3,500 per person
  • 4 restaurants
  • A bar/lounge

Things to do

  • Bicycle rentals
  • Shopping
  • Ski storage

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3500 to 3500 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Cypress
Cypress Karuizawa
Hotel Cypress Karuizawa Hotel
Hotel Cypress Karuizawa Karuizawa
Hotel Cypress Karuizawa Hotel Karuizawa

Hotel Cypress Karuizawa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 177 out of 350 reviews
Rating 8 - Good. 140 out of 350 reviews
Rating 6 - Okay. 24 out of 350 reviews
Rating 4 - Poor. 4 out of 350 reviews
Rating 2 - Terrible. 5 out of 350 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
生演奏を聴くことができました。 癒されました！
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
従業員さんの対応がとても良かった
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Mayu

Liked: Cleanliness, property conditions & facilities, room comfort
部屋は広さも十分で快適に過ごせました。
Stayed 1 night in Jul 2021
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

感染予防もしっかりしてありました。

このご時世に誰もいない中、ラウンジから響いてくるピアノの生演奏が心を癒してくれました。 演奏者に拍手です。
Stayed 2 nights in May 2021
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋が広く快適でした！
Stayed 1 night in May 2021
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
広いお部屋でのんびり過ごせました。
Stayed 1 night in Mar 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
臨機応変の対応をして頂き、有り難かった。
Stayed 2 nights in Jan 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
何度も利用していますが、立地、施設（部屋、大浴場、レストラン）、サービス、価格等、軽井沢ではピカイチだと思います。 引き続き何度も使わせていただきます。
Stayed 2 nights in Jan 2021
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応がとても良かったです
Stayed 1 night in Oct 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

また行きたいと思います！

お部屋が広くベランダもあり、窓を開けるとまわりの木々の香りがして快適に過ごせました。室内着がもう少し良くなると、最高だと思います。 とても居心地の良いホテルでした。また利用したいと思います。
Stayed 2 nights in Aug 2020
Verified review

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

コロナ対応

全てコロナ対応、2日滞在で部屋の掃除も何もない 館内は綺麗になっているが、大浴場のヒノキがぬるぬるで、滑った時ヒノキが爪に刺さった。 ベットのマットレスが硬過ぎて、最悪の寝心地だった。
Stayed 2 nights in Aug 2020
Verified review

6/10 Okay

アブ

Disliked: Staff & service, property conditions & facilities
なぜエレベーターが一基しかない。また時間が長くて階段を使いました。
Stayed 1 night in Aug 2020
Verified review

8/10 Good

Moriyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Middle Hotel

ホテル側のサービスが　行きすぎず　足らなすぎず　ほどよい感じでした。
Stayed 1 night in Jul 2020
Verified review

8/10 Good

NAOKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
緊急事態宣言が明けに予約をしたが、直前になってコロナの感染者が増えてきた中での東京都内からの旅行であったためキャンセルするか悩んでいたがホテルの方達も感染予防対策に努められていて行って良かったと思いました。
Stayed 1 night in Jul 2020
Verified review

6/10 Okay

KEI

Disliked: Staff & service

残念なサービス

ホテルフロントスタッフの対応力があまり良く感じられません。 新人スタッフなのかわかりませんが 連泊にも関わらず名前も顔も覚えて頂くことが出来ず残念でした。 ホテル自体はとても綺麗で過ごしやすく感じましたが、サービスのレベルが評価ほど良いものではなかったのが残念です。 朝食を選ぶ際もホテルサイドの都合かわかりませんが、洋食和食の選択肢を勝手に選ばれた感があり個人的には和食がよかったのです。 またコロナの影響で様々なサービスが出来ない事は承知の上ですが、バーカウンターが使用出来るのか？伺った際にも、 申し訳なさを感じない説明の仕方と態度で コロナの影響で運営出来ないのがあたかも当たり前ですけど何か？と言っているような説明の仕方でした。 食事に関しては可もなく不可もなくと言った印象です。 一流のホテルを目指すのであれば もう少しホテルスタッフサイドの教育や サービスの姿勢、おもてなしの精神を 磨いてほしいです。 おそらく、こちらのホテルはもう 使うことは無いと思います。 駅から近い利便性を選ぶお客さんが 多いのかわかりませんが 少し天狗になっているような気もします。
Stayed 2 nights in Jul 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1泊朝食付きの朝食がとても美味しかった。大満足でした
Stayed 1 night in Jul 2020
Verified review

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
子供がいるのに階段ばかり。何をするのも同線が悪い
Stayed 2 nights in Jul 2020
Verified review

10/10 Excellent

many

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
また記念日や女子同士でも来たいなと思う綺麗で素敵なホテルでした。アメニティーも良かったです！ありがとうございました。
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

スタッフが素晴らしい！

スタッフの対応、特に対人スキルが素晴らしかった。 また、宿泊したいと思わせる滞在体験でした。
Stayed 2 nights in Mar 2020
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コロナ騒ぎ中ということもあると思うけど それを差し引いても朝食はもう少し どうにかならないかなあと思うほどの内容。
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ペットボトルの水があるともっと良かったと思います。ですがとても気持ちよく泊まれたので次も泊まりたいと思いました。
Stayed 1 night in Mar 2020
Verified review

6/10 Okay

Sin Ying Shadow

Liked: Cleanliness, room comfort

房間舒適，但欠缺員工協助

房間很大及舒適，但員工欠缺熱誠，沒有員工協助推行李，因為行李需要搬數級樓梯才可以到一樓，所以入住和離開時都要自行搬行李實在有點困難，望能改善。
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent experience. Staffs are very friendly and very helpful.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很不錯~~~

非常讚~~ 若不是冬天晚上車班只到18:35會更好~ 冬天晚上走~太冷了!!
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
風呂とトイレが別なところが良い
Stayed 2 nights in Feb 2020