Fairmont Orchid

4.5 star property

Choose dates to view prices

Photo gallery for Fairmont Orchid

Outdoor pool, cabanas (surcharge), pool umbrellas
Creator video - submitted by Olga Kozhokar
Oceanfront Queen/Queen (Newly Renovated) | Exterior
Lobby sitting area
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly
  • Free WiFi
$830
$699 nightly
$830 total
Total with taxes and fees
May 27 - May 28

Explore the area

View in a map
1 North Kaniku Drive, Kohala Coast, HI, 96743
  • Place, Puako Beach
    ‪3 min drive‬
  • Place, Mauna Lani Resort Golf Course
    ‪3 min drive‬
  • Place, Mauna Lani Beach
    ‪10 min drive‬
  • Airport, Kailua-Kona, HI (KOA-Kona Intl.)
    ‪33 min drive‬

Room options

One Bedroom King Suite Ocean View (Newly Renovated)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 1050 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

Fairmont Garden View 1 King Bed (Newly Renovated)

9.4 out of 10
Exceptional
(36 reviews)
  • Garden view
  • 516 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Partial Ocean View King (Newly Renovated)

9.4 out of 10
Exceptional
(17 reviews)
  • Partial ocean view
  • 516 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Ocean View King (Newly Renovated)

7.8 out of 10
Good
(12 reviews)
  • Ocean view
  • 516 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View (Newly Renovated, High Floor)

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 516 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Fairmont Garden View Queen/Queen (Newly Renovated)

8.6 out of 10
Excellent
(34 reviews)
  • Garden view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Partial Ocean View Queen/Queen (Newly Renovated)

8.8 out of 10
Excellent
(16 reviews)
  • Partial ocean view
  • 516 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Ocean View Queen/Queen (Newly Renovated)

8.6 out of 10
Excellent
(11 reviews)
  • Ocean view
  • 516 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Ocean View (Newly Renovated, High Floor)

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

One Bedroom Suite 2 Queen Beds Ocean View (Newly Renovated)

  • Ocean view
  • 1050 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Queen Sofa Bed

Oceanfront Luxury 1 Bedroom Suite 1 King, Spectacular Ocean View (Newly Renovated)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1050 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

Oceanfront View King (Newly Renovated)

  • Ocean view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Oceanfront Queen/Queen (Newly Renovated)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 516 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

One Bedroom Suite Garden View 1 King (Newly Renovated)

  • Garden view
  • 1050 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

Fairmont Gold, 1 King, Garden View, Gold Lounge Access (Newly Renovated, High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 516 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, 1 King, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • Ocean view
  • 516 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, 2 Queens, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • Ocean view
  • 516 sq ft
  • Sleeps 4
  • 2 Queen Beds

Fairmont Gold 1 Bedroom King Suite, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • Ocean view
  • 1050 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Fairmont Gold 1 Bedroom Suite 2 Queens, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • Ocean view
  • 1050 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds

Fairmont Gold, 1 King, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • Ocean view
  • 516 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Fairmont Gold, 2 Queens, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • Ocean view
  • 516 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Ocean View (1 Bedroom. Accessible Shower)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

One Bedroom Suite 2 Queen Beds Ocean View (Newly Renovated)

  • Ocean view
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Fairmont Gold, 1 King Bed, Ocean View Gold Lounge Access. Accessible Shower

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Fairmont Gold 1 Bedroom King Suite, Gold Lounge Access, Accessible Shower (Newly Renovated)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Fairmont Garden View King Accessible Roll-in-Shower, Newly Renovated

  • Garden view
  • Sleeps 3
  • 1 King Bed

Fairmont Garden View King (Newly Renovated)

  • Garden view
  • Sleeps 3
  • 1 King Bed

Fairmont Garden View King (Newly Renovated)

  • Garden view
  • Sleeps 3
  • 1 King Bed

Fairmont Garden View Queen/Queen Accessible Roll-in Shower (Newly Renovated)

  • Garden view
  • Sleeps 4
  • 2 Queen Beds

Ocean View Queen/Queen Accessible Tub (Newly Renovated)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Partial Ocean View Queen/Queen Accessible Tub (Newly Renovated)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Garden View (1 Bedroom, Accessible Shower)

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Similar properties

About the neighborhood

Kamuela

Located in Kamuela, Fairmont Orchid is by the ocean, a 1-minute drive from Puakō Petroglyph Park and 9 minutes from Mauna Lani Beach. .This beach resort is 5.4 mi (8.7 km) from Genesis Gallery and 5.4 mi (8.7 km) from Kings Shops.

What's nearby

  • Puakō Petroglyph Park - 5 min walk - 0.3 miles
  • Puako Beach - 3 min drive - 0.8 miles
  • Mauna Lani Resort Golf Course - 3 min drive - 0.8 miles
  • Francis H.I'i Brown North Golf Course - 5 min drive - 1.2 miles
  • Mauna Lani Beach - 10 min drive - 2.9 miles

Getting around

  • Kona Intl. Airport (KOA) - 36 min drive

Restaurants

  • ‪Lagoon Grill - ‬16 min drive
  • ‪Kona Tap Room - ‬15 min drive
  • ‪Breakfast at Water's Edge - ‬15 min drive
  • ‪Waikoloa Coffee Company (Lagoon Tower) - ‬16 min drive
  • ‪CanoeHouse - ‬7 min drive

About this property

Fairmont Orchid

Fairmont Orchid offers 540 air-conditioned accommodations with espresso makers and safes. Rooms open to lanais. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Kamuela resort provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 8 outdoor tennis courts, and a health club. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Without Walls. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Make yourself at home in one of the 540 air-conditioned rooms featuring espresso makers and LCD televisions. Rooms have private lanais. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. Additional amenities at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Hale Kai Restaurant, one of the resort's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the beach bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Event facilities at this resort consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Hale Kai Restaurant - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.
Brown's Beach House - This beachfront restaurant specializes in Hawaiian cuisine and serves dinner only. A children's menu is available. Open daily.
Binchotan: Bar & Grill - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
The Orchid Court - Overlooking the garden, this buffet restaurant serves breakfast only. A children's menu is available. Open daily.
Luana Louge - Overlooking the ocean, this lobby lounge specializes in local cuisine and serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (USD 40 per day; includes in/out privileges)
  • Valet parking on site (USD 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 53 for adults and USD 26 for children
  • 2 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Binchotan: Bar & Grill
  • Brown's Beach House
  • Hale Kai Restaurant
  • Luana Louge
  • The Orchid Court

Things to do

  • 18-hole golf course
  • 2 outdoor pickleball courts
  • 24-hour gym
  • 8 outdoor tennis courts
  • Basketball
  • Billiards/pool table
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Paddleboard
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Champagne service
  • Espresso maker
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per night, plus a deposit of USD 75 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 75.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 59.36 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 53 for adults and USD 26 for children
  • Self parking fee: USD 40 per day (in/out privileges)
  • Valet parking fee: USD 60 per day (in/out privileges)
  • Pet deposit: USD 75 per day
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-052-830-4128-01
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Hawaii
Fairmont Orchid
Fairmont Orchid Hawaii Resort Kamuela
Fairmont Orchid Hotel
Fairmont Orchid Hotel Hawaii
Hawaii Fairmont
Hawaii Orchid Fairmont
Orchid Fairmont
Orchid Fairmont Hawaii
Orchid Hawaii Fairmont
Fairmont Orchid Hawaii Hotel
Fairmont Orchid Hawaii Kamuela
The Fairmont Orchid Hawaii
Fairmont Orchid Resort Kamuela
Fairmont Orchid Kamuela
Fairmont Orchid Resort
Fairmont Orchid Kamuela
Fairmont Orchid Resort Kamuela

Fairmont Orchid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 731 out of 1002 reviews
Rating 8 - Good. 165 out of 1002 reviews
Rating 6 - Okay. 67 out of 1002 reviews
Rating 4 - Poor. 21 out of 1002 reviews
Rating 2 - Terrible. 18 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Rachel

Stayed 3 nights in Jan 2026

10/10 Excellent

Lee, Lynden, Washington

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a very special Christmas treat! The hotel is spectacular at Christmas and we had the best stay!
Stayed 9 nights in Dec 2025

10/10 Excellent

Joy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was awesome
Stayed 3 nights in Dec 2025

10/10 Excellent

Cristian, San Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, clean, great location Comfortable stay with attentive staff Stylish hotel, quiet, well located Clean rooms, friendly, efficient service Great value, relaxing.
Stayed 7 nights in Dec 2025

10/10 Excellent

wendy

Liked: Cleanliness, amenities, property conditions & facilities
The newly renovated room was beautiful ! Furniture brand new ! The view of golf course and ocean ( seeing the whales too) was chefs kiss ! The grounds were very Hawaiian traditional and tropical, simply divine! The snorkeling there was incredible! My only quip would be the food, some was great, but outrageously expensive! Even by the pool, which seems a bit over the top, the staff was wonderful! I highly recommend
Stayed 5 nights in Jan 2026

10/10 Excellent

Bharti

Stayed 6 nights in Sep 2025

10/10 Excellent

Raj

Liked: Cleanliness, amenities, property conditions & facilities
Room were good but the location of the property is great.
Stayed 2 nights in Jan 2026

8/10 Good

Senthilvel, San Jose

Stayed 6 nights in Dec 2025

10/10 Excellent

Ramya

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean hotel. Awesome food, beaches and hospitality
Stayed 7 nights in Dec 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent staff, hotel, food, location
Stayed 3 nights in Dec 2025

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2025

10/10 Excellent

Xue

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff, kids activities during the Christmas
Stayed 5 nights in Dec 2025

10/10 Excellent

Steve, Burlington

Stayed 6 nights in Sep 2025

10/10 Excellent

RANI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend it , to everyone
Stayed 5 nights in Dec 2025

10/10 Excellent

Xiaojun

Liked: Cleanliness, staff & service, amenities
Very nice!
Stayed 1 night in Dec 2025

10/10 Excellent

ziniu

Stayed 4 nights in Dec 2025

10/10 Excellent

Kirti, Chicago

Stayed 3 nights in Dec 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property- a little far from town.
Stayed 7 nights in Dec 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service
Disliked: Amenities
Samson at the pool was spectacular, very kids friendly and provided just incredible service. The hotel is a little run down and the carpet could use a refresh but still a very good option
Stayed 2 nights in Dec 2025

8/10 Good

Yue

Stayed 5 nights in Dec 2025

6/10 Okay

Deborah

Liked: Cleanliness, amenities
We’ve stayed there many times over the last 30+ years, however this time was different. The power was out when we arrived due to a storm, which is understandable, however they had no backup plan to serve food of any kind at any of the restaurants at the resort. We saw Domino’s cars pulling up that had been ordered by customers , however, the resort did nothing to ensure food was available besides giving a free bag of chips and a soda. The closest place with any kind of food was 20 minutes away and after an all day flight that’s not what you want. With the power out, they were also unable to supply us with room keys. We had to be escorted in and out of our rooms by someone with a master key. The next morning they tried to downplay the power outage by saying that dinners were being served by 6pm, which was not true. The ice machine on our floor was out during the week we were there, which was extremely inconvenient. Their explanation was that they were waiting for parts. The pool was green in color which stayed that way, two or three days later they closed the pool down for some time to try to shock the pool to clean it however, even after the shock treatment, it was still green. Several people did not want to go in. In addition, this is the first time we’ve stayed there that the parking is now $45 a day which used to be complementary and this is on top of the resort fee. This resort has been our go to for over 30 years but next time I’ll think we’ll try somewhere else.
Resort grounds
Beach area
Beautiful sunsets
Stayed 7 nights in Nov 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Most amazing location and property. Very accommodating and happy staff
Stayed 10 nights in Nov 2025

10/10 Excellent

Vishal

Staff was friendly, great amenities, freesnirk
Stayed 5 nights in Dec 2025

10/10 Excellent

Srivatsan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities
Staff are amazing!
Stayed 9 nights in Dec 2025