I wanted to share some feedback from my recent stay at your hotel. I was pleasantly surprised by how the property looked overall—the ambience and cleanliness of the hotel were excellent and very much appreciated.
However, I was left shocked and disappointed by an incident that occurred on the day of my checkout. I had stepped out for breakfast around 9 AM, planning to return to my room to collect the rest of my belongings before checking out. To my surprise, when I returned around 10 am, the room had already been opened, stripped, and the cleaning staff had started setting it up for the next guest. Some of my personal items had even been placed in the bin, which I had to retrieve from the cleaner.
This was unexpected and concerning for both me and my wife, as we have never experienced such a situation in any hotel before. While I understand this may have been a miscommunication among the staff, it did leave us with a negative impression during an otherwise pleasant stay.
I hope you will take this feedback into consideration to ensure it does not happen again in the future.