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Outrigger Kona Resort and Spa

4.5 star property

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Bar (on property)
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Premium bedding, minibar, in-room safe, desk
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Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Spa
  • Pet friendly
  • Restaurant
  • Air conditioning

Explore the area

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Ehukai Street, 78-128, Kailua-Kona, HI, 96740
  • Place, Haleo Luau
    ‪2 min walk‬
  • Place, Keauhou Bay Beach
    ‪7 min walk‬
  • Place, Keauhou Shopping Center
    ‪19 min walk‬
  • Airport, Kailua-Kona, HI (KOA-Kona Intl.)
    ‪32 min drive‬

Room options

Similar properties

Waterslide
OUTRIGGER Kona Resort & Spa
Keauhou
  • Pool
  • Hot tub
  • Spa
  • Pet friendly
4.4 out of 5, Excellent, 1,107 reviews
$304 nightly
The price is $361
Jul 7 - Jul 8
Total with taxes and fees
OUTRIGGER Kona Resort & Spa

About the neighborhood

Kailua-Kona

With a stay at Outrigger Kona Resort and Spa in Kailua-Kona (Keauhou), you'll be within a 10-minute drive of Magic Sands Beach and Haleo Luau. .This family-friendly hotel is 8.3 mi (13.4 km) from Kailua Pier and 0.4 mi (0.7 km) from Holua Racquet and Paddle.

What's nearby

  • Haleo Luau - 2 min walk - 0.1 miles
  • Keauhou Bay Beach - 7 min walk - 0.4 miles
  • Holua Racquet and Paddle - 7 min walk - 0.4 miles
  • Kona Country Club - 17 min walk - 0.9 miles
  • Keauhou Shopping Center - 19 min walk - 1.0 mile

Getting around

  • Kona Intl. Airport (KOA) - 31 min drive

Restaurants

  • ‪Magics Beach Grill - ‬7 min drive
  • ‪Kaya's - ‬12 min drive
  • ‪L & L Hawaiian BBQ - ‬4 min drive
  • ‪Clover And Mug - ‬4 min drive
  • ‪Teshima Restaurant - ‬11 min drive

About this property

Outrigger Kona Resort and Spa

Outrigger Kona Resort and Spa offers 508 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished lanais. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

55-inch LCD televisions come with premium digital channels and pay movies. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

2 outdoor tennis courts, a 24-hour health club, and complimentary bicycles are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ho'ola Spa. Services include deep-tissue massages, sports massages, Swedish massages, and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open select days.
Make yourself at home in one of the 508 guestrooms featuring refrigerators and LCD televisions. Rooms have private furnished lanais. Digital television is provided for your entertainment. Bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, outdoor tennis courts, and a 24-hour health club. Additional amenities at this hotel include concierge services, an arcade/game room, and gift shops/newsstands. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Enjoy local cuisine at Rays on the Bay, one of the hotel's 4 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Kailua-Kona? This hotel has 5737 square feet (533 square meters) of space consisting of conference space and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Rays on the Bay - Overlooking the ocean, this restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Holua Poolside Bar and Lo - This poolside restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Haleo Luau - Overlooking the ocean, this theme restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Kaiulu Sheraton Club Loun - This restaurant overlooks the ocean. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Free beach shuttle
  • Self parking on site (USD 25 per night)
  • Valet parking on site (USD 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 29.95 to 29.99 for adults and USD 12.50 to 15 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Haleo Luau
  • Holua Poolside Bar and Lo
  • Kaiulu Sheraton Club Loun
  • Rays on the Bay

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 24-hour health club
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Mountain biking
  • Personal motorized watercraft
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • 5,737 square feet of conference space

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 7 floors
  • Ballroom
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 40 lbs per pet
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 70.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 34.41 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Pool access
  • Sporting facilities or equipment
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 29.95 to 29.99 for adults, and USD 12.50 to 15.00 for children
  • Self parking fee: USD 25 per night
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 25 per accommodation, per day
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 70.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 27-4750769
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Keauhou Resort
Sheraton Keauhou
Sheraton Kona Resort Keauhou Bay Kailua-Kona
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Sheraton Resort Keauhou
Sheraton Kailua-Kona
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Keauhou Bay Resort And Spa
Sheraton Kona Keauhou Bay
Sheraton Kona Resort Keauhou Bay
Sheraton Kona Keauhou Bay Kailua-Kona
Sheraton Kona Resort Spa at Keauhou Bay
Sheraton Kona Keauhou KailuaK
Sheraton Kona & Spa At Keauhou
Sheraton Kona Resort & Spa at Keauhou Bay Resort
Sheraton Kona Resort & Spa at Keauhou Bay Kailua-Kona
Sheraton Kona Resort & Spa at Keauhou Bay Resort Kailua-Kona

Outrigger Kona Resort and Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 385 out of 997 reviews
Rating 8 - Good. 321 out of 997 reviews
Rating 6 - Okay. 154 out of 997 reviews
Rating 4 - Poor. 78 out of 997 reviews
Rating 2 - Terrible. 59 out of 997 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, clean room close to the pool. Amazingly high ceilings. Wonderful interactions with the staff. I can’t wait to go back!
Stayed 1 night in Jan 2026
Verified

8/10 Good

Imai

Need an upgrade to exterior. Otherwise it was a great experience. Wills be better when Pandemic is gone and resteraunts can open again.
Stayed 4 nights in Jun 2020
Verified

8/10 Good

Ann

Liked: Cleanliness, staff & service
Disliked: Amenities
This property was due for renovations about 3 years ago but the pandemic hit. They are planning a huge renovation now and you can tell they are in the recovery phase of the pandemic. We love this resort but could tell the pandemic hurt them.
Stayed 7 nights in Apr 2022
Verified

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to enjoy all of Kona, especially Manta diving and snorkeling right off the resort.
Stayed 1 night in Mar 2022
Verified

8/10 Good

Carol

Liked: Cleanliness, staff & service
It was too bad the restaurant service was so hit and miss. We had heard great things about rays and it was closed. Plus one day our room didn’t get cleaned so at that price - not really acceptable.
Stayed 6 nights in Mar 2022
Verified

8/10 Good

Robert

.
Stayed 3 nights in Jul 2020
Verified

10/10 Excellent

teresa

Liked: Staff & service, amenities, property conditions & facilities
Amazing location and view of ocean
Stayed 13 nights in Jan 2022
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service
The front desk staff was very nice and helpful during check in and check out. We did have an issue with lack of clean towels available. It got to the point where we asked for extra towels and had to wait an hour for them without so much as an apology. We even got pool towels instead of bath towels. The pricing of the food in the on-site restaurants was a bit on the high side even for Hawaii (and I live on Oahu). The Valet staff were excellent. The pool staff (helping us reserve umbrellas)were excellent as well.
Stayed 8 nights in Dec 2021
Verified

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort/hotel I have stayed at. Staff was super super friendly and my stay super enjoyable. Resort is amazing everywhere you go. Super clean all over the resort and it has everything you can think of. Rooms are super specious and super clean.
Stayed 8 nights in Oct 2021
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6 nights at Outrigger

Beautiful but older resort. Rooms were just so-so, though the bed was very comfortable. We had a view of the luau area - which was very beautiful and quiet. The resort wasn't in 'full swing' because of COVID but had one restaurant and one (pool) bar open. The grounds of the resort we gorgeous and the location was great.
Stayed 6 nights in Oct 2021
Verified

2/10 Terrible

Christina

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We had a horrible experience. First, I slipped and smacked my nose on some wet stairs on my first day. There was blood everywhere and I was very out of it, and security came to “check on me” but made my boyfriend feel like they were questioning HIM as if he had done something to me! Not cool. Then there was a mixup with the valet and even though they gave me a business card to book my own taxi (they said they couldn’t help) they DID book a car and when both showed up the valet got IN MY FACE telling me I was wrong and I had to pay for it (even IF I was in the wrong, that is NOT the way to treat your guests). On our last day, at 8:30am security came to the door and pulled us out of our room, locked the room, and escort us down to the lobby because my card has declined. My bank flagged fraudulent charges so a quick call to them cleared it up and by the time we made it down to the lobby the card was perfectly fine. It was BEYOND unnecessary for them to come yank us out of our room at 8:30 in the morning!!! So rude and it was a quick and easy solve that did not require that kind of disrespect and embarrassment. I have no clue what these people were thinking but I have NEVER been treated like that before. Definitely will not be returning. Oh and the main restaurant is closed so food options are limited and the closest shopping center is a good 20-30 min walk.
Stayed 7 nights in Jun 2021
Verified

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, friendly staff,good but limited food and drink. Located out of town so you do need a car.
Stayed 8 nights in Oct 2021
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All my famiy is really happy whit everything
Stayed 4 nights in Sep 2021
Verified

4/10 Poor

Aaron

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Location was nice, but this is not a “Full-Service” Resort. During the week there was no lunch or dinner. Literally no food except the HoloHolo market which is outsourced and the staff in the HoloHolo are terrible. Partially a woman named Lala and an older woman who kept telling me that she couldn’t charge the room except ever other employee was able to charge to room. She just didn’t want to make the extra effort. The food at the bar and the restaurant (which was only Open 2 out of 6 nights I was there) was terrible and expensive. Service was great. Marie and Leana were amazing. Their kindness made it better that my “Farfalle pasta with garlic cream sauce and grilled chicken” was literally 2 Lean Cuisines warmed up on their plastic trays and put on a nice plate. The chicken was that rib meat chicken that isn’t even the right texture. I will say, the property is amazing. I loved the Mantas at night, the beautiful sunsets, and it’s location relative to all other locations on the big island. That was good. I just wish the service and amenities were better. As another example is, the toilet was one of those toilets that has the industrial flusher you see in a middle school lol. I actually didn’t mind that but this is advertised as a “4-Star, Full Service Resort and Spa” which is kind of a joke. I would stay there again, but only If they charged the price of a Motel 6. Ok, fine, a embassy suites or something that you get on a quick business trip.
Stayed 6 nights in Sep 2021
Verified

4/10 Poor

Yvonne

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pretty and clean outside but feels outdated. Rooms felt old & bathroom overall felt very outdoors like. During our stay all the bars and dining closed without notice but did offer free basic continental. We were told that out would remain that way for the rest of our stay due to short staff, so that was a challenge especially if you wanted to hang by that pool all day. More staff needed
Stayed 4 nights in Sep 2021
Verified

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was very friendly
Stayed 4 nights in Aug 2021
Verified

10/10 Excellent

Natie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and when we come back, we will def stay there! The staff and the resort amenities are awesome. The rooms are older and need some updating, but besides that, the location is great and the property is beautiful! 10 out of 10.
Stayed 6 nights in Aug 2021
Verified

8/10 Good

Emily

Liked: Cleanliness, staff & service
For reference, the Sheraton Kona Resort & Spa is now the Outrigger Kona Resort and Spa. Our check in date was 8/26, the official name change occurred 8/25. No one from Expedia, Sheraton, or Outrigger reached out to us to let us know that a name change had occurred. The signs were all changed to Outrigger and did not even say "previously Sheraton", so we were really confused upon arrival. An email, phone call or any type of communication should have occurred. Aside from that big hiccup, the hotel was as to be expected. As stated by previous reviewers, the grounds are beautiful but the rooms are dated. They have that clean but musty smell that kind of hits you when you enter, could definitely do with some updating. Only the pool bar and the cafe were open during our stay, which wasn't a problem since we had a car and planned to eat outside of the hotel anyway. Location wise, it's far from most places we wanted to go, but it worked out since it was right in between Captain Cook and Kailua Kona, which made it a 15 minute to either spots. A car is definitely needed since there are very few food options nearby. We did like that the night snorkeling with Manta Rays was a quick 5 minute walk from the room. I'm not sure if the hotel was operating on limited capacity but it wasn't crowded at all, which was nice, everyone kept their distance and seemed to be following Covid protocols.
Stayed 4 nights in Aug 2021
Verified

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service beautiful room
Stayed 2 nights in Aug 2021
Verified

8/10 Good

Ana Libia

Liked: Cleanliness
I liked the property and the activities offered, but the service was very slow. They didn’t have room service, the only market/store closed early, so did the bar.
Stayed 7 nights in Aug 2021
Verified

10/10 Excellent

Kellie Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and pool hour were open until 10pm. This gives you time to enjoy the pool because during the day time, you are out and about on excursions and activities.
Stayed 4 nights in Aug 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about this resort from the awesome guys at valet to the cutest girl at the pool shop. One issue that arose was that Rays on the bay restaurant was closed due to Covid leaving only 1 dinning option other than the pool bar. I was also a bit discouraged to find out the ocean view room was actually a bay view so we were unable to sit on our deck and watch the sunsets. The pool view rooms would allow the viewing of the sunsets.
Stayed 9 nights in Aug 2021
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
As I explained they declined up the stay because of a mistake with the state and the QR CODE for COVId. I expect a refund
Stayed 4 nights in Aug 2021
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Best thing about my experience was the friendly, prompt and polite service. The whole staff was wonderful and really tried to make our experience great. The views from our ocean front view was unbeatable. The rooms were OK, not too many bells and whistles, and the bathrooms are grossly out of date. The post-covid prices for the rooms are way too high for the quality of the rooms. I didn’t eat there, but the cocktails and coffee were fairly good. I would stay here again only for a lower price.
Stayed 2 nights in Aug 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, beautiful views and amazing pool. Staff were great and helpful
Stayed 4 nights in Aug 2021