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Four Seasons Resort Hualalai

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7 outdoor pools, cabanas (surcharge), pool umbrellas
Creator video
View from room
Suite, 1 Bedroom (Kailani) | Living area | 42-inch flat-screen TV with cable channels, TV, DVD player
Business center
Luxury
5.0 star property
9.6

Exceptional

Hawaiian sanctuary with seven pools

Stunning landscaping surrounds multiple pools, including Beach Tree pool and Palm Grove with swim-up bar. The beachfront location places guests seconds from the ocean. The spa offers Lomi Lomi massages while attentive staff provide exceptional service many call the best they've experienced.

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
The current price is $1,433
$1,208 nightly
$1,433 total
Total with taxes and fees
May 5 - May 6

Explore the area

View in a map
72-100 Ka'upulehu Drive, Kailua-Kona, HI, 96740
  • Place, Four Seasons Resort Hualalai Golf Course
    ‪1 min walk‬
  • Place, Kaʻupulehu Cultural Center
    ‪1 min walk‬
  • Place, King's Pond
    ‪14 min walk‬
  • Airport, Kailua-Kona, HI (KOA-Kona Intl.)
    ‪17 min drive‬

Room options

View all photos for Ocean-View Room, 1 King + sofabed

Premium bedding, down comforters, minibar, in-room safe

Ocean-View Room, 1 King + sofabed

8.4 out of 10
Very good
(5 reviews)
  • Ocean view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Prime Ocean-View Room, 1 King + sofabed

Premium bedding, down comforters, minibar, in-room safe

Prime Ocean-View Room, 1 King + sofabed

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Partial Ocean-View Room, 1 King + sofabed

Premium bedding, down comforters, minibar, in-room safe

Partial Ocean-View Room, 1 King + sofabed

8.0 out of 10
Very good
(3 reviews)
  • Partial ocean view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Ocean View

Deluxe Room, 1 King Bed with Sofa bed, Ocean View | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Poolside Room, 1 King Bed + sofabed

Poolside Room, 1 King Bed + sofabed | Premium bedding, down comforters, minibar, in-room safe

Poolside Room, 1 King Bed + sofabed

  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Ocean Golf-View Room, 1 King + sofabed

Premium bedding, down comforters, minibar, in-room safe

Ocean Golf-View Room, 1 King + sofabed

10.0 out of 10
Exceptional
(14 reviews)
  • Ocean view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Suite, 1 Bedroom, Golf View (Ocean Golf View)

View from room

Superior Suite, 1 Bedroom, Golf View (Ocean Golf View)

  • Golf view
  • 1050 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Suite, 1 Bedroom, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Superior Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 1050 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Suite, 1 Bedroom, Oceanfront

View from room

Superior Suite, 1 Bedroom, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1050 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Suite, 1 Bedroom, Ocean View (Prime Ocean View)

View from room

Superior Suite, 1 Bedroom, Ocean View (Prime Ocean View)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1050 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Suite, 1 Bedroom, Accessible, Ocean View

Superior Suite, 1 Bedroom, Accessible, Ocean View | Premium bedding, down comforters, minibar, in-room safe

Superior Suite, 1 Bedroom, Accessible, Ocean View

  • Ocean view
  • 1050 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Poolside Accessible Room, 1 King + sofabed

Premium bedding, down comforters, minibar, in-room safe

Poolside Accessible Room, 1 King + sofabed

8.0 out of 10
Very good
(1 review)
  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Partial Ocean-View Accessible Room, 1 King + sofabed

Premium bedding, down comforters, minibar, in-room safe

Partial Ocean-View Accessible Room, 1 King + sofabed

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Ocean-View Accessible Room, 1 King + sofabed

Premium bedding, down comforters, minibar, in-room safe

Ocean-View Accessible Room, 1 King + sofabed

  • Ocean view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Superior Suite, 1 Bedroom, Pool View, Poolside (Pool Side View)

Premium bedding, down comforters, minibar, in-room safe

Superior Suite, 1 Bedroom, Pool View, Poolside (Pool Side View)

10.0 out of 10
Exceptional
(1 review)
  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 1441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 Bedroom, Ocean View (Prime Ocean View)

Deluxe Suite, 1 Bedroom, Ocean View (Prime Ocean View) | View from room

Deluxe Suite, 1 Bedroom, Ocean View (Prime Ocean View)

  • Ocean view
  • 1050 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Oceanfront Room, 1 King + sofabed

Oceanfront Room, 1 King + sofabed | View from room

Oceanfront Room, 1 King + sofabed

  • Ocean view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 Bedroom, Garden View, Ground Floor (Ohana Family Suite)

Deluxe Suite, 1 Bedroom, Garden View, Ground Floor (Ohana Family Suite) | Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 1 Bedroom, Garden View, Ground Floor (Ohana Family Suite)

  • Garden view
  • 1441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

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About the neighborhood

Kailua-Kona

With a stay at Four Seasons Resort Hualalai in Kailua-Kona (Kaupulehu), you'll be steps from Four Seasons Resort Hualalai Golf Course and Kaʻupulehu Cultural Center. .This beach resort is 17.3 mi (27.9 km) from Mauna Lani Resort Golf Course and 18.1 mi (29.2 km) from Mauna Lani Beach.
View more Resorts in Kailua-KonaOpens in a new window

What's nearby

  • Four Seasons Resort Hualalai Golf Course - 1 min walk - 0.0 miles
  • Kaʻupulehu Cultural Center - 1 min walk - 0.0 miles
  • King's Pond - 14 min walk - 0.8 miles
  • Kua Bay - 13 min drive - 5.4 miles
  • Kailua-Kona Beaches - 16 min drive - 8.5 miles

Getting around

  • Kona Intl. Airport (KOA) - 18 min drive

Restaurants

  • ‪Kahuwai Cookhouse - ‬11 min drive
  • ‪Moana - ‬11 min drive
  • ‪Shipwreck Bar - ‬11 min drive
  • ‪Beach Tree Restaurant & Bar - ‬13 min walk
  • ‪Nanea Country Club (pvt) - ‬15 min drive

About this property

Four Seasons Resort Hualalai

Four Seasons Resort Hualalai offers 249 accommodations with DVD players and minibars. Rooms open to lanais. Beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 8 outdoor tennis courts and a health club. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hualalai Spa has couples treatment room(s) and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 249 guestrooms featuring refrigerators and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private lanais. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 7 outdoor pools. This resort also features concierge services, babysitting (surcharge), and an arcade/game room.
Enjoy Italian cuisine at Beach Tree, one of the resort's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 4 bars/lounges, or 2 poolside bars. Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Kailua-Kona? This resort has 27997 square feet (2601 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Beach Tree - This beachfront restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required.
'ULU Ocean Grill - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
NOIO Sushi Lounge - This sushi bar serves dinner only. Open select days.
Miller & Lux Hualala - Overlooking the golf course, this restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Residents’ Beach House - This beachfront restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

Awards and affiliations

Four Seasons Resort Hualalai is listed in the 2022 Condé Nast Traveler Hot List.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (USD 45 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 15 to 75 for adults and USD 15 to 50 for children
  • 2 poolside bars
  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 'ULU Ocean Grill
  • Beach Tree
  • Miller & Lux Hualala
  • NOIO Sushi Lounge
  • Residents’ Beach House

Things to do

  • 18-hole golf course
  • 7 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Boat tours
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Health club
  • Hot tub
  • Library
  • Pro golf shop
  • Rowing/canoeing
  • Shopping
  • Snorkeling
  • Tennis lessons
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Children's pool
  • DVD player
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 27,997 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 2 floors
  • Banquet hall
  • Built in 1996
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player
  • MP3 dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Microwave on request
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The property’s golf course will undergo renovation from May 27-June 8, 2026 and September 14-15, 2026. The course will remain partially open, and a maintenance rate will be offered during these periods.

Renovations and closures

The following facilities or services will be unavailable from April 20 2026 to May 31 2026 (dates subject to change):
  • One of the dining venues

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Up to 15 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 15 to 75 for adults, and USD 15 to 50 for children
  • Valet parking fee: USD 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-036-864-4096-01
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons)

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Four Seasons Hualalai Historic Ka'upulehu Kailua-Kona
Four Seasons Resort Hualalai Historic Ka'upulehu Kailua-Kona
Four Seasons Resort Hualalai Historic Ka'upulehu
Four Seasons Hualalai Historic Ka'upulehu
Four Seasons Resort Hualalai Kailua-Kona
Four Seasons Hualalai Kailua-Kona
Four Seasons Hualalai
Four Seasons Kailua-Kona
Four Seasons Resort Hualalai Hawaii/Kailua-Kona
Four Seasons Hawaii
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Kailua-Kona Four Seasons
Four Seasons Hualalai KailuaK
Four Seasons Hualalai
Four Seasons Resort Hualalai Resort
Four Seasons Resort Hualalai Kailua-Kona
Four Seasons Resort Hualalai Resort Kailua-Kona

Four Seasons Resort Hualalai Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 418 out of 485 reviews
Rating 8 - Good. 42 out of 485 reviews
Rating 6 - Okay. 15 out of 485 reviews
Rating 4 - Poor. 4 out of 485 reviews
Rating 2 - Terrible. 6 out of 485 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Exceptional resort.
Stayed 3 nights in Jan 2026

10/10 Excellent

Alan, NEW YORK

Stayed 4 nights in Dec 2025

10/10 Excellent

Zachariah

Stayed 10 nights in Dec 2025

10/10 Excellent

Hilary

Stayed 6 nights in Oct 2025

10/10 Excellent

Carlos, whittier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing property but even more importantly what a superamazing staff!! Ryan deserves all the credit. Her quick thinking kindness solved our issue so elegantly. This is indeed a VIP in all the senses. The fact that she is so likeablle made it even better!! Isiah from in room dining was great and easy to talk to. Chayan on check in made us feel like ohana! Greg upon check out conitnued to make us feel wanted and loved. Overall, a lovely property and a great experience but once again Ryan deserves the biggest mahalo nui loa!! Thank you four seasons Aloha and malama till we see you again
Stayed 10 nights in Sep 2025

10/10 Excellent

Tatsu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa
Stayed 2 nights in Oct 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Na
Stayed 5 nights in Oct 2025

10/10 Excellent

Michael

Stayed 4 nights in Sep 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort, wonderful staff, they make you feel like they know you and are incredibly quick and helpful. Room was modern and clean, all facilities very clean. Don’t miss doing reiki with Kyle at the spa!!
Stayed 6 nights in Sep 2025

10/10 Excellent

Timothy

Stayed 6 nights in Sep 2025

6/10 Okay

LaQuicha Yolanda

Disliked: Staff & service
Stayed 7 nights in Sep 2025

2/10 Terrible

Qingqing

Traveled with family
no response on making bed
Stayed 1 night in Aug 2025

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Michael, Seattle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful grounds, attentive staff and excellent facilities. Everything top-notch.
Stayed 7 nights in Mar 2025

10/10 Excellent

QU, Pasadena

Stayed 5 nights in Jun 2025

10/10 Excellent

Brett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at Hualalai. Great experience in Hawaii that was not too far from the town of Kona that created a peaceful escape but also allowed for exploration of the island of Hawaii
Stayed 5 nights in Apr 2025

4/10 Poor

Dale

Stayed 4 nights in Mar 2025

10/10 Excellent

Aleksandr Rabodzey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Carolina

Stayed 2 nights in Mar 2025

10/10 Excellent

David

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i wish they would not shine service cart headlights into rooms at night. So annoying!
Stayed 7 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Once in a lifetime stay for us

Felt welcomed from the moment we checked in. The level and attentiveness of service was something I’ve never experienced. An amazing stay with an amazing staff. The resort was beautiful.
Stayed 1 night in Feb 2025

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just incredible !!
Stayed 1 night in Feb 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

6/10 Okay

Todd

Traveled with partner
Liked: Cleanliness, amenities
Room could use some renovation, bed end board was sharp and could easily run into and get injured. There was a opening in the wall in the closet room which was not closed visibly full of dust inside, reported to the house keeper and front desk, they never sent anyone to do anything about it. House keeping knocked on the door when we had do not disturb sign on and insisted to come in this was in the evening when we were packing to leave next morning. We have option to get turn in service or not by putting sign out. Room service came knocking on the door to pick up the tray when we did not call for one yet, we were still eating the breakfast. We did not feel safe to leave anything in the safe after first day when it did not operate and they sent a security to open it, how ever that security asked us what we keep inside the box, we're seniors. Persons at the front desk and the conceirge were not that much friendly and welcoming. For the amount the hotel charge, we were surprised how it changed when we stayed there once before. Ropm service food was excellent. Restaurant Elu was unfriendly and food is not that great.