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Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

4.0 star property

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Photo gallery for Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

Breakfast, lunch, dinner served; garden views
View from property
Exterior
Reception
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
$126
$110 nightly
$126 total
Total with taxes and fees
Apr 4 - Apr 5

Explore the area

View in a map
22 Whitely Street, Johannesburg, Gauteng, 2076
  • Place, Melrose Arch Shopping Centre
    ‪2 min walk‬
  • Place, James and Ethel Grey Park
    ‪7 min walk‬
  • Place, Wanderers Stadium
    ‪15 min walk‬
  • Airport, Johannesburg (JNB-O.R. Tambo Intl.)
    ‪17 min drive‬

Room options

View all photos for Guest Room,1 King Bed ,Non-smoking

Minibar, in-room safe, desk, laptop workspace

Guest Room,1 King Bed ,Non-smoking

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • City view
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Room, 2 Twin Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 265 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

View from room

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Johannesburg

With a stay at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch in Johannesburg (Birnam), you'll be steps from Melrose Arch Shopping Centre and 9 minutes by foot from James and Ethel Grey Park. .This hotel is 0.8 mi (1.4 km) from Wanderers Stadium and 1.1 mi (1.8 km) from The Wanderers Golf Club.

What's nearby

  • Melrose Arch Shopping Centre - 2 min walk - 0.1 miles
  • James and Ethel Grey Park - 7 min walk - 0.4 miles
  • Wanderers Stadium - 15 min walk - 0.8 miles
  • The Wanderers Golf Club - 2 min drive - 1.2 miles
  • Nelson Mandela Foundation - 2 min drive - 1.6 miles

Getting around

  • Rosebank Station - 9 min drive
  • Johannesburg Sandton Station - 14 min drive
  • O.R. Tambo Intl. Airport (JNB) - 32 min drive

Restaurants

  • ‪The Grillhouse - ‬2 min walk
  • ‪Istanbul Kebab - ‬4 min walk
  • ‪Mr. George - ‬4 min walk
  • ‪Tiger’s Milk - ‬4 min walk
  • ‪Protea Hotel Fire & Ice - ‬1 min walk

About this property

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch offers 197 air-conditioned accommodations with minibars and laptop-compatible safes. A pillow menu is available. LCD televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Johannesburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and in-room fitness.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 197 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreational opportunities offered, including an outdoor pool, a 24-hour fitness center, and in-room fitness. Additional features at this hotel include complimentary wireless internet access, concierge services, and a fireplace in the lobby. Guests can get around on the complimentary shuttle, which operates within 6 kilometers.
Grab a bite to eat at the hotel's restaurant, where you can take in the garden view, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. Children aged 12 and younger eat free breakfast.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Johannesburg? This hotel has 2214 square feet (206 square meters) of space consisting of a conference center and 5 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Children aged 12 and younger eat free breakfast.
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch has a restaurant serving breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 6 km
  • Covered self parking on site (ZAR 50 per night)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 235 for adults and ZAR 235 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Designer stores
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Free area shuttle
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Business services

  • 5 meeting rooms
  • Conference center (2,214 square feet of space)

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2010
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Streaming fitness classes

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately ZAR 235 for adults and ZAR 235 for children
  • Airport shuttle fee: ZAR 760 per vehicle (one way)
  • Covered self parking fee: ZAR 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 9:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Protea Hotel Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch
Protea Hotel Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Hotel Fire Ice Marriott JHB Melrose Arch
Protea Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Fire Ice Marriott JHB Melrose Arch
Protea Hotel Fire Ice by Marriott Johannesburg Melrose Arch
Protea Hotel Fire Ice by Marriott JHB Melrose Arch
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Hotel

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 210 out of 406 reviews
Rating 8 - Good. 137 out of 406 reviews
Rating 6 - Okay. 28 out of 406 reviews
Rating 4 - Poor. 19 out of 406 reviews
Rating 2 - Terrible. 12 out of 406 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jerome

Liked: Cleanliness, amenities, property conditions & facilities
Hotel very modern, centrally located, close to many great bars and restaurants. Reception was well manned and happy friendly staff welcomed me on my arrival. Lift to my fifth floor room was securitly controlled by room key. Lovely well decorated room with great shower and views of surounding Christmas decorated streets. A tasty buffet breakfast was taken every day of my stay and the bar provided me with delicious drinks after a busy day. I would like to thank the management and staff for running a great ship. I will definately be coming back.
Stayed 4 nights in Nov 2025

10/10 Excellent

Joe

Stayed 4 nights in Nov 2025

10/10 Excellent

Alka

Liked: Cleanliness, amenities, property conditions & facilities
I was upgraded to the Marriott and the staff were great efficient and so helpful. The rooms are big, spacious and clean.
Stayed 3 nights in Nov 2025

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voyage en couple en Afrique du Sud. L’hôtel se trouve dans un quartier sur. Plusieurs magasins et restaurants à proximité. Le petit déjeuné est excellent. La chambre était super propre. Le Wi-fi fonctionnait à merveille.
Stayed 1 night in Oct 2025

10/10 Excellent

Roslyn, Austin

Liked: Cleanliness, amenities, property conditions & facilities
Friendly, professional staff. Room above average. Food above average. In general, excellent
Stayed 3 nights in Nov 2025

8/10 Good

David

Stayed 5 nights in Oct 2025

10/10 Excellent

Youngran

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The hotel was in a perfect location, the breakfast had plenty of options, and the room was very comfortable and spotless.
Stayed 2 nights in Oct 2025

10/10 Excellent

Saida Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was a really good variety and not the traditional breakfast. Staff were very helpful.
Stayed 1 night in Oct 2025

8/10 Good

Badiri

Stayed 1 night in Oct 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was amazing with plenty of healthy choices. Specialty coffee as well all included. Service was excellent with friendly efficient staff. Definitely stay again.
Stayed 4 nights in Oct 2025

10/10 Excellent

John

Stayed 2 nights in Oct 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent overall apart from a really small and poorly equipped gym. Would definitely stay again.
Stayed 5 nights in Sep 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Music

The services were excellent. However the trance music in the common areas was way too loud, impeding even normal conversation. I would expect a hotel dedicated to old Hollywood would play big band and jazz music. just saying.
Stayed 3 nights in Sep 2025

10/10 Excellent

Chengeto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Aug 2025

10/10 Excellent

Corrin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must say the property is good and standard Protea but the staff are EXCEPTIONALLY good. It was a pleasure with the level of service from every one of them. Recommend highly
Stayed 1 night in Aug 2025

10/10 Excellent

Claudie

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel in the middle of everything!
Stayed 3 nights in Jul 2025

10/10 Excellent

Ulrich

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All top
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and always helpful staff made this a great stay!
Stayed 3 nights in Mar 2025

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very professional
Stayed 1 night in Feb 2025

8/10 Good

Dominic

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. A very good tidy clean hotel with a good breakfast. Rooms small'ish but good comfortable bed and clean Staff are helpful but unfortunately I did get my Bose Headphones stolen from my room during my stay so be careful with leaving valuables.
Stayed 3 nights in Mar 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2024

10/10 Excellent

Jerome

Stayed 2 nights in Jan 2025

10/10 Excellent

Jerome

Stayed 1 night in Jan 2025

10/10 Excellent

Stewart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Holiday

Family holiday to kuger starting in Johannesburg, hotel and area is safe and excellent for walking around
Stayed 3 nights in Dec 2024