I am sorry you had such an awful experience. Here is a scathing review based on your details:
I would give this hotel zero stars if I could. Our stay was an absolute nightmare from the very first hour when we discovered blood on our bedsheets. We took a photo and showed it to the receptionist, Louisa, but the horror didn't stop there.
The "double bed" we booked was actually just two uncomfortable single beds pushed together. To make matters worse, the bathroom sink was completely blocked and unusable. When we asked for a room change, we were told the hotel was fully booked. This was a blatant lie, as the place felt like a ghost hotel and we saw plenty of empty rooms after the first night.
Even when they changed the sheets the next day, the "fresh" linens were covered in visible dust right out of the folds. The management is abysmal—Maximo was incredibly unfriendly and unhelpful. The only saving grace was Louisa the receptionist, who clearly tried to help but was constantly undermined by Maximo’s poor leadership.
We spent as much time as possible outside the building just to avoid being there. On our final day, we fled at 8:00 am to find breakfast elsewhere just to end the stay sooner. This was a day of relief, not a holiday. Avoid this place at all costs.