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Hotel Kristal

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Kristal

Outdoor pool
Lobby sitting area
Lobby
Daily buffet breakfast (IDR 211750 per person)
Interior entrance

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jalan Tarogong Raya Cilandak Barat, Jakarta, 12430
  • Place, Cilandak Town Square
    ‪17 min walk‬
  • Place, Nusantara Eye Clinic
    ‪19 min walk‬
  • Place, Pondok Indah Mall
    ‪5 min drive‬
  • Airport, Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪40 min drive‬

Room options

View all photos for 3 Bedroom Deluxe

1 bedroom, premium bedding, minibar, in-room safe

3 Bedroom Deluxe

  • Sleeps 4

View all photos for Studio Suite

1 bedroom, premium bedding, minibar, in-room safe

Studio Suite

7.4 out of 10
Good
(12 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Two Bedrooms Deluxe

Two Bedrooms Deluxe | 1 bedroom, premium bedding, minibar, in-room safe

Two Bedrooms Deluxe

8.0 out of 10
Very good
(1 review)
  • 990 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed OR 1 Double Bed and 2 Twin Beds

View all photos for Three Bedroom Deluxe

1 bedroom, premium bedding, minibar, in-room safe

Three Bedroom Deluxe

10.0 out of 10
Exceptional
(1 review)
  • 1292 sq ft
  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Bed

View all photos for Two Bedrooms Superior

1 bedroom, premium bedding, minibar, in-room safe

Two Bedrooms Superior

  • 990 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bed

View all photos for Three Bedrooms Superior

1 bedroom, premium bedding, minibar, in-room safe

Three Bedrooms Superior

  • 1292 sq ft
  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Bed

View all photos for 3 Bedroom Suite

1 bedroom, premium bedding, minibar, in-room safe

3 Bedroom Suite

  • Sleeps 4

View all photos for 2 Bedroom Deluxe

1 bedroom, premium bedding, minibar, in-room safe

2 Bedroom Deluxe

  • Sleeps 2

View all photos for Studio Suite

1 bedroom, premium bedding, minibar, in-room safe

Studio Suite

  • Sleeps 2

View all photos for Studio Suite, 1 Twin Bed

Studio Suite, 1 Twin Bed | 1 bedroom, premium bedding, minibar, in-room safe

Studio Suite, 1 Twin Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Apartment, 3 Bedrooms (Twin Bed)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Apartment, 3 Bedrooms (Twin Bed)

  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Bed

View all photos for Superior Suite, 3 Bedrooms (Twin Bed)

Superior Suite, 3 Bedrooms (Twin Bed) | 1 bedroom, premium bedding, minibar, in-room safe

Superior Suite, 3 Bedrooms (Twin Bed)

  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Suite, 2 Bedrooms (Twin Bed)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 2 Bedrooms (Twin Bed)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for 2 Bedroom Suite

1 bedroom, premium bedding, minibar, in-room safe

2 Bedroom Suite

  • Sleeps 2

View all photos for Studio Twin Bed

1 bedroom, premium bedding, minibar, in-room safe

Studio Twin Bed

  • Sleeps 2

View all photos for 3 Bedroom Deluxe Twin

1 bedroom, premium bedding, minibar, in-room safe

3 Bedroom Deluxe Twin

  • Sleeps 5

View all photos for 2 Bedroom Deluxe Twin

1 bedroom, premium bedding, minibar, in-room safe

2 Bedroom Deluxe Twin

  • Sleeps 2

Studio Room With Pool View

  • Sleeps 2

View all photos for Studio Room With Garden View

1 bedroom, premium bedding, minibar, in-room safe

Studio Room With Garden View

  • Sleeps 2

View all photos for 2 Bedroom Suite With Garden View

1 bedroom, premium bedding, minibar, in-room safe

2 Bedroom Suite With Garden View

  • Sleeps 2

View all photos for 3 Bedroom Deluxe With Street Garden View

1 bedroom, premium bedding, minibar, in-room safe

3 Bedroom Deluxe With Street Garden View

  • Sleeps 2

View all photos for 2 Bedroom Suite With Pool View

1 bedroom, premium bedding, minibar, in-room safe

2 Bedroom Suite With Pool View

  • Sleeps 2

View all photos for 3 Bedroom Suite With Garden View

1 bedroom, premium bedding, minibar, in-room safe

3 Bedroom Suite With Garden View

  • Sleeps 2

View all photos for 2 Bedroom Deluxe With Pool View

Private kitchen | Fridge, coffee/tea maker

2 Bedroom Deluxe With Pool View

  • Sleeps 2

View all photos for 2 Bedroom Deluxe With Garden View

1 bedroom, premium bedding, minibar, in-room safe

2 Bedroom Deluxe With Garden View

  • Sleeps 2

View all photos for 3 Bedroom Deluxe With Pool View

1 bedroom, premium bedding, minibar, in-room safe

3 Bedroom Deluxe With Pool View

  • Sleeps 2

Two Bedroom Superior Room

  • Sleeps 4

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Total with taxes and fees
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About the neighborhood

Jakarta

With a stay at Hotel Kristal in Jakarta (Cilandak), you'll be a 3-minute drive from Pondok Indah Mall and 5 minutes from Blok M Square. .This family-friendly hotel is 4 mi (6.5 km) from Ragunan Zoo and 5.5 mi (8.8 km) from Kidzania.

What's nearby

  • Cilandak Town Square - 17 min walk - 0.9 miles
  • Nusantara Eye Clinic - 19 min walk - 1.0 mile
  • Poins Mall - 4 min drive - 1.4 miles
  • Pondok Indah Mall - 5 min drive - 1.6 miles
  • Pondok Indah Golf and Country Club - 5 min drive - 1.3 miles

Getting around

  • Pondok Betung Station - 6 min drive
  • Cipete Raya MRT Station - 15 min walk
  • Soekarno-Hatta Intl. Airport (CGK) - 48 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Sliced Pizzeria - ‬2 min walk
  • ‪Fatburger - ‬2 min walk
  • ‪Lovester Shack - ‬4 min walk
  • ‪Bakmi Berdikari 4 - ‬3 min walk

About this property

Hotel Kristal

Family-friendly hotel with a full-service spa, near Pondok Indah Mall
Hotel Kristal offers 328 air-conditioned accommodations with minibars and laptop-compatible safes. Accommodations offer separate dining areas. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Life Spa has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 15 years old are not allowed in the spa.

Make yourself at home in one of the 328 air-conditioned rooms featuring refrigerators and minibars. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at The Kafe, a restaurant where you can take in the pool view, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 21 meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
The Kafe - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Satu Lagi Bar - This sports bar specializes in international cuisine and serves brunch, lunch, and dinner. Happy hour is offered. Open daily.
The Deli - This coffee shop specializes in international cuisine and serves light fare only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 211,750 for adults and IDR 150,000 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Satu Lagi Bar
  • The Deli
  • The Kafe

Things to do

  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • Picnic area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1992
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 211750 for adults and IDR 150000 for children
  • Airport shuttle fee: IDR 500000 per vehicle (maximum occupancy 4)
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 6:00 AM to 8:00 PM
No pets and no service animals are allowed at this property
Guests under 15 years old are not allowed in the spa

Property is also known as

Hotel Kristal Jakarta
Hotel Kristal
Kristal Jakarta
Kristal Hotel Jakarta

Hotel Kristal Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 92 out of 255 reviews
Rating 8 - Good. 119 out of 255 reviews
Rating 6 - Okay. 29 out of 255 reviews
Rating 4 - Poor. 7 out of 255 reviews
Rating 2 - Terrible. 8 out of 255 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay at Kristal Hotel! We really enjoyed our time at Kristal Hotel. The staff were super friendly and helpful from the start, and the place felt clean and comfortable. Our room was spacious enough for the whole family, and the beds were really comfy. Breakfast was tasty with plenty of options, and the kids loved it. The location was also great — close to shops and restaurants but still nice and quiet at night. Everything was easy and stress-free, which made our trip even better. We’d definitely stay here again next time we visit. Highly recommend for families!
Stayed 1 night in Oct 2025

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our time at Kristal Hotel. The staff were super friendly and helpful from the start, and the place felt clean and comfortable. Our room was spacious enough for the whole family, and the beds were really comfy. Breakfast was tasty with plenty of options, and the kids loved it. The location was also great — close to shops and restaurants but still nice and quiet at night. Everything was easy and stress-free, which made our trip even better. We’d definitely stay here again next time we visit. Highly recommend for families!
Stayed 2 nights in Oct 2025

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Wonderful Family Stay at Kristal Hotel!

We had such an amazing time at Kristal Hotel! From the moment we arrived, the staff made us feel truly welcome and went out of their way to make our family comfortable. The room was spotless, spacious, and well-equipped — perfect for traveling with family. The hotel has a lovely, relaxed atmosphere, and we really appreciated the quiet nights after our busy days exploring. Breakfast was delicious with plenty of choices that everyone in the family enjoyed. The location is also fantastic — close to restaurants, shops, and local attractions, yet peaceful enough for a good rest. Everything was so well taken care of, and we genuinely felt at home. We would absolutely stay here again and highly recommend Kristal Hotel to any family looking for a comfortable and friendly place to stay! As well…. Thank you Hotels.com to make this trip easiest with your help.
Stayed 2 nights in Oct 2025

10/10 Excellent

Billy

Stayed 3 nights in Oct 2025

4/10 Poor

Nome

Disliked: Cleanliness, staff & service, property conditions & facilities
Pictures do not represent the current state of the hotel. It is an excellent location if attending events at JIS, but it is old and not like the pictures anymore.
Stayed 2 nights in Sep 2025

4/10 Poor

Lina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room very old and doesn’t look like the pictures showed in Expedia.
Stayed 1 night in Sep 2025

10/10 Excellent

alif

Stayed 1 night in Jul 2025

8/10 Good

Vivian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. Good breakfast, big room but there was a wet foot smell in our room
Stayed 6 nights in Jul 2025

8/10 Good

Nugroho Arie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I came with 3 kids to the hotel for a 3 nights transit in Jakarta. Was surprised there were several kids activity arranged during those days. Kids really enjoyed it. The hotel is also strategically situated close to Pondok Indah Mall and Cilandak Town Square avoiding long traffic jam when having some appointment with friends.
Stayed 3 nights in Jun 2025

10/10 Excellent

Mohamed Kotharisa, Singapore

Business traveler
Liked: Amenities
Gd location
Stayed 2 nights in Jun 2025

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel with Great Staff

Great hotel with great staff. Wasn’t expecting too much for the price but it was perfect for my stay. Good internet, good pool, great breakfast, as good as most 5 star hotels but just a bit older and worn but not worn out. Loved the Satu Lagi bar for getting a drink and dinner.
Stayed 5 nights in May 2025

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at this hotel.
Stayed 4 nights in Apr 2025

10/10 Excellent

Tien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place very nice for ghatering with family , friendly staff and helping and good price for buget , convenient to go anywhere .
Stayed 2 nights in Apr 2025

8/10 Good

Gautama, Holywell

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first Room didn't to my expectations after I mentioned the issues to the reception, they offered to move to a better room which I accepted, the new room was satisfactory and accepted their apology. In the end, everybody is happy. Well done Kristal Hotel staff, certainly will stay there again. Thank you.
Stayed 2 nights in Feb 2025

10/10 Excellent

Orie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like this hotel never disappointed…👍👍👍
Stayed 2 nights in Jan 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Hotel needs some TLC

The size of the apartment was fine but it is tired and can use some renovation.
Stayed 2 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Keith, Mansfield

Liked: Cleanliness, staff & service, amenities
I’ve stayed at Hotel Kristal many times over the last 15 years. The staff are most friendly and accommodating and the pool and Satu Lagi Bar are great. I will stay there again if in Jakarta. If I could point out anything on the negative side, is the facility needs a facelift. My room, for example, was clean but clearly showed signs of wear and tear. Understandable given that COVID was such a setback to business. Note that WiFi was excellent the entire week I was there. Many thanks to hotel staff for a very pleasant stay.
Stayed 7 nights in Sep 2024

10/10 Excellent

Rita

Stayed 1 night in Jul 2024

10/10 Excellent

Jan

Stayed 3 nights in Jun 2024

10/10 Excellent

Mohamed Kotharisa, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service & location, friendly Staff
Stayed 1 night in May 2024

8/10 Good

SEGON

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2024

6/10 Okay

Roger, Erie

Liked: Cleanliness, staff & service, amenities
The property was fine, but I remember it 20 years ago. It needs an upgrade. The pool was great. Satu Lagi was also good, but smokey. Glad they had outdoor seating.
Stayed 4 nights in Jan 2024

10/10 Excellent

Abimanju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023