Unsafe, Dirty, and Nothing Like the Photos
We booked this hotel for 4 nights and left after the second night due to unsafe and unsanitary conditions. The property is not at all as pictured on Expedia. Upon arrival, we saw cockroaches on the walls, mold in the bathrooms, outdated and musty rooms, no blankets, and a malfunctioning air conditioner. The pool was filthy.
This is not a place anyone—especially families with kids—should be staying. We spent days contacting Expedia and the hotel, only to be told by the hotel that it was up to Expedia and by Expedia that it was up to the hotel. In the end, the hotel’s management denied the refund request, despite the manager, Lenardo, originally saying they would work with Expedia.
We had to pay out of pocket to check into another hotel.
Avoid this property at all costs.