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Tru by Hilton Jacksonville South Mandarin

2.5 star property

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Photo gallery for Tru by Hilton Jacksonville South Mandarin

Exterior
Outdoor pool, pool umbrellas, sun loungers
Terrace/patio
Snack bar
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $109
$96 nightly
$109 total
Total with taxes and fees
May 10 - May 11

Explore the area

View in a map
2970 HARTLEY ROAD, Jacksonville, FL, 32257
  • Place, Bowlero Mandarin
    ‪17 min walk‬
  • Place, Jacksonville Naval Air Station
    ‪9 min drive‬
  • Place, St. Johns Town Center
    ‪17 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪44 min drive‬

Room options

View all photos for Basic Room, 1 King Bed

In-room business center

Basic Room, 1 King Bed

9.0 out of 10
Wonderful
(71 reviews)
  • 231 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Bathtub

9.8 out of 10
Exceptional
(18 reviews)
  • 255 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed (Mobility & Hearing, Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 231 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing)

In-room business center

Room, 1 King Bed (Hearing)

9.6 out of 10
Exceptional
(5 reviews)
  • 231 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(92 reviews)
  • 391 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Bathtub

9.6 out of 10
Exceptional
(13 reviews)
  • 435 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 391 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds (Hearing)

9.0 out of 10
Wonderful
(16 reviews)
  • 391 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

King Room-Hearing Accessible

  • Sleeps 2

Guest Room With 1 King Bed, Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 2

King Room With Tub-Mobility Accessible

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

Room with Two Queen Beds-Hearing Accessible

  • Sleeps 4

Room with Two Queen Beds, Mobility/Hearing Accessible and Roll-in Shower

  • Sleeps 4

Guest Room With 2 Queen Beds And Tub-Mobility Accessible

  • Sleeps 4

King Room

  • Sleeps 2

Similar properties

Lobby sitting area
Holiday Inn Express Jacksonville South Bartram Prk by IHG
Jacksonville
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, 1,345 reviews
$93 nightly
The price is $106
May 31 - Jun 1
Total with taxes and fees
Holiday Inn Express Jacksonville South Bartram Prk by IHG

About the neighborhood

Jacksonville

With a stay at Tru by Hilton Jacksonville South Mandarin in Jacksonville, you'll be within a 10-minute drive of Jacksonville Naval Air Station and Bowlero Mandarin. .This hotel is 10.4 mi (16.7 km) from St. Johns Town Center and 18.6 mi (29.9 km) from Mayo Clinic Florida.

What's nearby

  • Bowlero Mandarin - 17 min walk - 0.9 miles
  • Jacksonville Naval Air Station - 9 min drive - 8.2 miles
  • St. Johns Town Center - 17 min drive - 15.5 miles
  • EverBank Stadium - 26 min drive - 20.9 miles
  • Mayport Naval Station - 37 min drive - 31.7 miles

Getting around

  • Jacksonville Station - 27 min drive
  • Jacksonville International Airport (JAX) - 39 min drive

Restaurants

  • ‪Cooper's Hawk Winery & Restaurant - Jacksonville – Mandarin Landing - ‬8 min walk
  • ‪Chick-fil-A - ‬12 min walk
  • ‪Whataburger - ‬5 min walk
  • ‪Krispy Kreme - ‬3 min drive
  • ‪Monkey's Uncle Tavern - ‬10 min walk

About this property

Tru by Hilton Jacksonville South Mandarin

Tru by Hilton Jacksonville South Mandarin offers 106 accommodations with hair dryers and irons/ironing boards. LCD televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Stay in one of 106 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include desks and irons/ironing boards, and housekeeping is provided on request.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and a television in a common area.
Grab a bite from the snack bar/deli serving guests of Tru by Hilton Jacksonville South Mandarin. A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Fenced pool
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar in shower (21 inches high)
  • Handrails in stairways (34 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Built in 2021
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 80.63 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 80.63 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Jacksonville South Mandarin
Tru by Hilton Jacksonville South Mandarin Hotel
Tru by Hilton Jacksonville South Mandarin Jacksonville
Tru by Hilton Jacksonville South Mandarin Hotel Jacksonville

Tru by Hilton Jacksonville South Mandarin Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 714 out of 1000 reviews
Rating 8 - Good. 172 out of 1000 reviews
Rating 6 - Okay. 54 out of 1000 reviews
Rating 4 - Poor. 32 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jane

Stayed 1 night in Jan 2026

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice staff, quiet location. Room was clean and mostly great but had minor issues - one bed was made up very poorly (loose fitting sheets?) and the blinds didn't work properly. But these were small things and the rest of my experience was fine. Would stay again.
Stayed 1 night in Jan 2026

10/10 Excellent

carolyn, Ormond Beach

Traveled with group
Liked: Cleanliness, property conditions & facilities
The mom is simple but comfortable. We enjoy the complimentary breakfast. The front desk staff was very friendly.
Stayed 1 night in Jan 2026

10/10 Excellent

Shawn

Business traveler
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Jan 2026

10/10 Excellent

James

Stayed 1 night in Jan 2026

6/10 Okay

Mandy

Room was great! There was apparently a mix up with rooms and a hotel worker quickly knocked on our door and immediately entered at 8am without answering/ waiting. Our door stop was up so they were unable to come all the way in and I yelled as well and the mistake was realized. When I checked out later that morning, I spoke to the hotel front desk and let them know what has happened. She said she was aware and they were very sorry.
Stayed 1 night in Jan 2026

10/10 Excellent

Kimcherria

Stayed 1 night in Jan 2026

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at this TRU HOTEL is always great! Great staff, always clean and welcoming.. also Dog friendly is perfect!
Stayed 3 nights in Jan 2026

10/10 Excellent

Talia

Stayed 5 nights in Jan 2026

10/10 Excellent

Johanthan

Liked: Cleanliness, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Jan 2026

10/10 Excellent

Micheal

Stayed 1 night in Jan 2026

10/10 Excellent

Matthew

Friendly staff, clean and comfortable room, and good amenities
Stayed 3 nights in Dec 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a Hilton honors member the staff was very accommodating in letting us check in early since we traveled all night. The hotel was sold out and they made sure to call us when a room opened up. Thank u guys
Stayed 1 night in Jan 2026

10/10 Excellent

Idelis

Stayed 1 night in Jan 2026

10/10 Excellent

Jessica

Stayed 2 nights in Jan 2026

10/10 Excellent

David

Stayed 1 night in Jan 2026

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Clean, well appointed, fabulous design, terrific staff
Stayed 1 night in Dec 2025

8/10 Good

Kimcherria

Stayed 2 nights in Dec 2025

10/10 Excellent

Atil

Stayed 2 nights in Dec 2025

10/10 Excellent

Nancy

Stayed 1 night in Dec 2025

6/10 Okay

Jennifer

Bed was hard.
Stayed 3 nights in Dec 2025

8/10 Good

Mary, Okeechobee

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice. Pet friendly at a reasonable price. Breakfast was pretty simple but good.
Stayed 1 night in Dec 2025

10/10 Excellent

Rukmini

Stayed 1 night in Dec 2025

10/10 Excellent

Jonathan

Stayed 3 nights in Dec 2025

10/10 Excellent

Steven

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean feel. Coffee available 24/7, foosball tables, etc. Overall modern, clean vibe. Price point was excellent for a family of four with pets. We’ll always look for Tru hotels when we travel. Highly recommend.
Stayed 4 nights in Dec 2025