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Marriott Jacksonville Downtown

Property class: 4

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Photo gallery for Marriott Jacksonville Downtown

A modern living room with a sofa, armchairs, a coffee table, and a dining area with chairs and a TV.
Creator video - submitted by Chris Grady
A bakery counter with baked goods, a coffee machine, and a refrigerated section with beverages.
A lobby with marble flooring, wooden columns, a reception desk, and a staircase.
A rooftop pool area with outdoor seating and a view of the city skyline.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
The current price is $167
$147 nightly
$167 total
Total with taxes and fees
Oct 4 - Oct 5

Explore the area

View in a map
245 Water St, Jacksonville, FL, 32202
  • Place, Jacksonville Center for the Performing Arts
    ‪1 min walk‬
  • Place, Florida Theatre
    ‪7 min walk‬
  • Place, Prime F. Osborn III Convention Center
    ‪12 min walk‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪23 min drive‬

Room options

View all photos for Club Room, 1 King Bed

A hotel room with a large bed, a green sofa, a desk, and a view of a bridge and buildings.

Club Room, 1 King Bed

  • 362 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View, Corner

A hotel room with a large bed, a desk, a chair, a floor lamp, and a view of the cityscape.

Room, 1 King Bed, City View, Corner

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 450 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with a city view.

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(16 reviews)
  • 362 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, River View

A hotel room with a large bed, a desk with a chair, a sofa, and a TV.

Room, 1 King Bed, River View

8.8 out of 10
Excellent
(13 reviews)
  • River view
  • 362 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a sofa, and a TV.

Room, 1 King Bed

9.4 out of 10
Exceptional
(51 reviews)
  • City view
  • 362 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

A hotel room with two beds, a desk, a chair, a TV, and a window with a city view.

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

A modern hotel room with a large flat-screen TV mounted on the wall, a wooden desk with a chair, and a built-in wardrobe.

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

A modern hotel room with a large flat-screen TV mounted on the wall, a wooden desk with a chair, and a built-in wardrobe.

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a sofa, and a large window with curtains.

Deluxe Room, 1 King Bed

7.8 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a lamp, and a painting on the wall.

Deluxe Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Jacksonville

With a stay at Marriott Jacksonville Downtown, you'll be centrally located in Jacksonville, steps from Jacksonville Center for the Performing Arts and within a 10-minute walk of Museum of Contemporary Art Jacksonville. .This hotel is 0.6 mi (1 km) from Florida Theatre.

What's nearby

  • Jacksonville Center for the Performing Arts - 1 min walk - 0.1 miles
  • Florida Theatre - 7 min walk - 0.4 miles
  • Jacksonville Museum of Modern Art - 8 min walk - 0.4 miles
  • Prime F. Osborn III Convention Center - 12 min walk - 0.7 miles
  • VyStar Veterans Memorial Arena - 3 min drive - 1.3 miles

Getting around

  • Jacksonville Central Station - 3 min walk
  • Jacksonville Station - 15 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 26 min drive

Restaurants

  • ‪Pour Taproom - ‬7 min walk
  • ‪Robert E. Jacoby Symphony Hall - ‬1 min walk
  • ‪Urban Grind Coffee Company - ‬6 min walk
  • ‪Confetti's - ‬4 min walk
  • ‪The Court Urban Food Park - ‬3 min walk

About this property

Marriott Jacksonville Downtown

Marriott Jacksonville Downtown offers 355 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium digital channels and pay movies.

Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Jacksonville hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request. Renovation of all guestrooms was completed in June 2025.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 355 guestrooms featuring LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
For lunch or dinner, stop by JBar, a bar/lounge that specializes in American cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Jacksonville? This hotel has 12972 square feet (1205 square meters) of space consisting of a conference center and 9 meeting rooms. RV/bus/truck parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
JBar - This bar specializes in American cuisine and serves lunch and dinner. Open daily.
Juliettes Bistro - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 36 per night; includes in/out privileges)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • JBar
  • Juliettes Bistro

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 9 meeting rooms
  • Computer station
  • Conference center (12,972 square feet of space)

Outdoors

  • Garden
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Pool access ramp on site
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Built in 1987
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Renovated guestrooms - June 2025
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from June 23 2026 to September 21 2026 (completion date subject to change). The following areas are affected:
  • Dining venue(s)
  • Front desk
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Up to 75 lbs per pet

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 25.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Valet parking fee: USD 36 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 12 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Hotel Omni Jacksonville

Jacksonville Omni

Jacksonville Omni Hotel

Omni Hotel Jacksonville

Omni Jacksonville

Omni Jacksonville Hotel

Marriott Jacksonville Downtown Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 582 out of 1003 reviews
Rating 8 - Good. 176 out of 1003 reviews
Rating 6 - Okay. 125 out of 1003 reviews
Rating 4 - Poor. 54 out of 1003 reviews
Rating 2 - Terrible. 66 out of 1003 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was enjoyable.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Arelis

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff great view
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From staff to the bar everything was great
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Jada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!!!!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay and so friendly
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Isaiah at the front desk was so warm and bubbly! He made the whole stay worth it.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool that was heated. The rooms were excellent with great views.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Location was amazing
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and the staff were friendly and very helpful.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Dannielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Marriott always a nice stay
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Kori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in downtown Jacksonville. Close to everything and very walkable. Staff were friendly and helpful.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Isaac

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and the staff was outstanding.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get in and out given downtown location. Had an issue with toilet making occasional noise. We were given new room with no problems. Bar and restaurant were excellent. Will stay again.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint I have is that the bar and restaurant area is way too small and there is nothing else close as an alternative.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jukieria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so nice, from the family service for the team to adopted I really will stay here the next time I love this hotel
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
great room, great hotel
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Melissa or Brent

Liked: Cleanliness, property conditions & facilities
Nice hotel. A little expensive. Parking only has valet option that cost additional money.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities
It was a great hotel the staff was amazing
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Derek

Liked: Cleanliness, property conditions & facilities
Great gym. Clean property. Valet staff were great!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

laura

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean room, great location
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
For the price I got on Expedia it was a great value. Nice hotel, close to the football and other stadiums.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Porsche

Liked: Cleanliness, property conditions & facilities
Clean room and pleasant staff.
Stayed 1 night in Jan 2026