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Southbank Hotel by Marriott Jacksonville Riverwalk

3.5 star property

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Photo gallery for Southbank Hotel by Marriott Jacksonville Riverwalk

Bar (on property)
Outdoor wedding area
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
$132
$116 nightly
$132 total
Total with taxes and fees
Jan 20 - Jan 21

Explore the area

View in a map
1515 Prudential Dr, Jacksonville, FL, 32207
  • Place, Baptist Medical Center Jacksonville
    ‪10 min walk‬
  • Place, VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • Place, EverBank Stadium
    ‪4 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪23 min drive‬

Room options

King Room with Pool View

  • Sleeps 2

Two Queen Room with Pool View

  • Sleeps 4

View all photos for Room, 2 Queen Beds, Pool View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Pool View

8.6 out of 10
Excellent
(10 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

8.8 out of 10
Excellent
(115 reviews)
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (Partial Water View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, 1 Bedroom (Partial Water View)

7.0 out of 10
Good
(11 reviews)
  • 797 sq ft
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Pool View

  • 396 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (Partial River View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View (Partial River View)

9.0 out of 10
Wonderful
(17 reviews)
  • 396 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

8.8 out of 10
Excellent
(73 reviews)
  • 396 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View (Partial River View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, River View (Partial River View)

7.4 out of 10
Good
(11 reviews)
  • 396 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

Two Queen Room

  • Sleeps 4

Room with Partial River View

  • Sleeps 2

One Bedroom Junior Suite with View with Partial Water View

  • Sleeps 4

King Room with Partial St. Johns River View

  • Sleeps 2

King Room

  • Sleeps 2

View all photos for Room, 1 Queen Bed, River View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 Queen Bed, River View

8.6 out of 10
Excellent
(11 reviews)
  • 398 sq ft
  • River view
  • Sleeps 2
  • 1 Queen Bed

Executive Suite

  • Sleeps 4

Governors Suite

  • Sleeps 4

View all photos for Room, 1 King Bed, River View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View (Mobility Accessible, Tub)

7.6 out of 10
Good
(4 reviews)
  • 396 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

Guest Room, 2 Queen, St. Johns River View

  • Sleeps 4

Poolside Cabana Suite, 1 Bedroom Larger Suite, King Or Queen

  • Sleeps 6

Poolside Cabana Suite, 1 Bedroom Larger Suite, 1 King, Pool

  • Sleeps 4

Presidential Suite, 2 Bedroom Presidential Suite, Top Floor

  • Sleeps 6

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Outdoor spa tub
Hilton Garden Inn Jacksonville Downtown Southbank
  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
4.2 out of 5, Very Good, 1,000 reviews
$107 nightly
The price is $121
Jan 20 - Jan 21
Total with taxes and fees
Hilton Garden Inn Jacksonville Downtown Southbank

About the neighborhood

Jacksonville

A stay at Southbank Hotel by Marriott Jacksonville Riverwalk places you in the heart of Jacksonville, within a 5-minute drive of Baptist Medical Center Jacksonville and VyStar Veterans Memorial Arena. .This hotel is 2.3 mi (3.8 km) from EverBank Stadium and 2.5 mi (4 km) from Daily's Place.

What's nearby

  • Baptist Medical Center Jacksonville - 10 min walk - 0.6 miles
  • Florida Theatre - 15 min walk - 0.8 miles
  • VyStar Veterans Memorial Arena - 3 min drive - 1.5 miles
  • Daily's Place - 4 min drive - 1.9 miles
  • EverBank Stadium - 4 min drive - 2.3 miles

Getting around

  • Riverplace Station - 7 min walk
  • Jacksonville Station - 15 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 25 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬10 min walk
  • ‪The Southern Grill - ‬7 min walk
  • ‪Kava & Company - ‬9 min walk
  • ‪Tidbits - ‬6 min walk
  • ‪Panera Bread - ‬11 min walk

About this property

Southbank Hotel by Marriott Jacksonville Riverwalk

Riverwalk hotel with a fitness center and a 24-hour business center
Southbank Hotel by Marriott Jacksonville Riverwalk offers 322 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Stay in one of 322 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Jacksonville? This hotel has 39425 square feet (3663 square meters) of space consisting of a conference center and 22 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Southbank Hotel by Marriott Jacksonville Riverwalk has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (USD 16 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 20 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • Conference center (39,425 square feet of space)

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from August 1 2025 to October 31 2026 (completion date subject to change). The following areas are affected:
  • Exterior
  • Lobby
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults, and USD 5 to 10 for children
  • Uncovered self parking fee: USD 16.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 22.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk Hotel
Jacksonville Wyndham Riverwalk
Riverwalk Jacksonville
Wyndham Jacksonville
Wyndham Jacksonville Riverwalk
Wyndham Riverwalk
Wyndham Riverwalk Hotel Jacksonville
Wyndham Riverwalk Jacksonville
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk

Southbank Hotel by Marriott Jacksonville Riverwalk Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 880 out of 1634 reviews
Rating 8 - Good. 341 out of 1634 reviews
Rating 6 - Okay. 194 out of 1634 reviews
Rating 4 - Poor. 115 out of 1634 reviews
Rating 2 - Terrible. 104 out of 1634 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Randall, Cave Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Leslie, San Jose

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls of room had literal dried boogers wiped all over it. The front desk was talking about being hungover and going “doo doo” while I checked in. Asked for a glass of wine at bar and was given a tall soda cup when the shelves were lined with wine glasses. When I politely asked for a wine glass the bartender grabbed a glass, threw my wine into it and pushed it to me and walked away. This place is on its last leg unfortunately. And the Chaet House next door looks abandoned. No sundries or gift shop. Just VENDING MACHINES lined up in the lobby. Four deep. Won’t be headed back here unfortunately.
Stayed 2 nights in Oct 2025

2/10 Terrible

Katherine

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
So disappointed. We drove to 3 sketchy hotels before I finally said I’ll just book a known entity and enjoy. 1) cigarette butts/ashes all over the pool area 2) I had kids at the pool so ran to the bar for a quick pizza/fries order, for some reason he did it as room service and hours (over 90 minutes later and a lot of back and forth) finally tracked down our subpar food. Then the breakfast service started 90 minutes after we woke up, so after paying for it at check in, ended up giving up and going out to eat. Hotel would not reimburse us this cost - would never stay here again
Stayed 1 night in Sep 2025

10/10 Excellent

Lakenya

Stayed 1 night in Oct 2025

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and convenient to the hospital where I had an appointment. Would have preferred better view than the building rooftop but beds were very comfortable.
Stayed 1 night in Oct 2025

6/10 Okay

John

Disliked: Staff & service, amenities, property conditions & facilities
outdated facility, limited entertainment options around the hotel, poor staff experiences
Stayed 2 nights in Oct 2025

10/10 Excellent

Eric

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, location is great for access to the Jaguars football game.
Stayed 2 nights in Oct 2025

4/10 Poor

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We could not find parking because the hotel was hosting an event and did not assign parking for hotel guests only. It was raining and we drove around neighboring streets to find parking. We called the hotel and they said there was nothing they could do. After 30 minutes we got a parking spot. Check was slow because only one person was working. No manager was working! Another hotel employee was eating at the front desk. Not the level of service I expected based on the price and rating. I wouldn’t never go back.
Stayed 1 night in Oct 2025

8/10 Good

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent room
Stayed 1 night in Oct 2025

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay! clean comfortable and staff were very helpful and friendly
Stayed 2 nights in Sep 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, amenities
Clean
Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Southbank is my referred destination when visiting Jacksonville. I’ve been coming down for 7 years. I always recommend Southbank to friends/family.
Stayed 3 nights in Oct 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
It was Clean. The staff was fantastic
Stayed 1 night in Aug 2025

10/10 Excellent

Maxine, Liberty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the Jaguars stadium. Very close to the water taxi over to the Jaguar stadium. Nice bar open. The bed was very comfortable. Room was nice. The view from our window was the Jacksonville Jaguars stadium and the river.
Stayed 2 nights in Oct 2025

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay right along the south bank River walk. Close to the water taxi for the game, which was the best transportation to and from Everbank Stadium by far! Not too much else close by other than a handful of restaurants that we could find. Overall great stay though!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Robby

Stayed 1 night in Oct 2025

10/10 Excellent

Jeanette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were the best part honestly. From the valets who greeted me daily to the front desk staff who quickly rectified an issue I was having with the TV in my room to the bartenders in the restaurant. Everyone had the best disposition and always greeted me with a smile.
Stayed 3 nights in Oct 2025

10/10 Excellent

Tammie

Stayed 1 night in Oct 2025

10/10 Excellent

Monica

Stayed 2 nights in Aug 2025

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shouldn’t have to pay for parking to stay at the hotel. Shower and bed were fantastic
Stayed 1 night in Sep 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bar and bartenders, food was great too, the bartenders made our night fun, we didn’t even leave the hotel!
Stayed 1 night in Sep 2025

4/10 Poor

Janet

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location for the water front in jacksonville. I booked this place because of the location and rating. The Hotel itself I’m sure at one time was beautiful. The Hotel has such potential. The room felt like a motel 6. Just not finished! very cheap furniture. We called the desk each day of our stay to report the microwave and tv being broken. Serviceman came to our room on the last night at 830 pm and was unable to remedy. Due to cleanliness of common areas and broken appliances I won’t be a return customer.
Stayed 3 nights in Sep 2025

6/10 Okay

Mary Jean

IT DIDNT LOOK LIKE THE PICTURES
Stayed 4 nights in Aug 2025

2/10 Terrible

Mavis

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025