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DoubleTree by Hilton Hotel New Bern Riverfront

Star Rating
3.5 out of 5

Information

Reviews

3.9 / 5Good
531 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Pet Friendly

Map

What's nearby

  • Popular Location
    Pepsi Museum
    3 min walk
  • Popular Location
    North Carolina History Center at Tryon Palace
    4 min walk
  • Popular Location
    New Bern-Craven County Convention & Visitors Center
    4 min walk
  • Airport
    New Bern, NC (EWN-Craven Regional)
    7 min drive

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Book online or call:

1-844-709-7928

    About this area

    New Bern

    Located in New Bern, DoubleTree by Hilton Hotel New Bern Riverfront is in the city center and on a river. Pepsi Museum and North Carolina History Center at Tryon Palace are cultural highlights, and some of the area's landmarks include B'nai Sholem Temple and Tryon Palace. Our guests appreciate the hotel's central location.

    What's nearby

    • Popular Location
      Pepsi Museum - 3 min walk
    • Popular Location
      North Carolina History Center at Tryon Palace - 4 min walk
    • Popular Location
      New Bern-Craven County Convention & Visitors Center - 4 min walk
    • Popular Location
      New Bern Civic Theatre - 4 min walk
    • Popular Location
      Christ Church - 4 min walk

    Getting around

    • New Bern, NC (EWN-Craven Regional) - 7 min drive

    Restaurants

    • Christophs on the Water – Restaurant offering American cuisine. Serves breakfast, brunch, and lunch.
    • The Deck – Restaurant offering American cuisine. Serves dinner.
    • Christophs Lounge – Bar.

    About this property

    DoubleTree by Hilton Hotel New Bern Riverfront

    Along with a marina, this hotel has a restaurant and an outdoor pool. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle, and free train station pick-up. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite. All 171 rooms offer comforts like pillowtop beds and premium bedding, plus free WiFi and flat-screen TVs with cable channels. Other amenities available to guests include room service, coffee makers, and down comforters.

    Policies

    Check-in

    Check-in time starts at 4 PM
    Minimum check-in age - 21

    Special check-in instructions

    24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

    Check-out

    Check-out before noon
    Express check-out

    Children and extra beds

    • Children are welcome.
    • Free rollaway/extra beds!
    • Free cribs (infant beds)!

    Pets

    • Pets allowed for an extra charge of USD 50 per stay (maximum USD 50 per stay)
    • Up to 50 lbs
    • Restrictions apply
    • For more information contact the property at the number on the booking confirmation

    Payment types

    Important information

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Fee for full breakfast: USD 12.95 per person (approximately)
    • Pet fee: USD 50 per stay (maximum USD 50 per stay)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy.
    Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    We should mention

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

    Property is also known as

    • DoubleTree Hilton Hotel New Bern Riverfront
    • DoubleTree Hilton New Bern
    • DoubleTree Hotel New Bern
    • DoubleTree New Bern
    • DoubleTree New Bern Riverfront
    • Hilton DoubleTree New Bern
    • Hilton New Bern
    • Hilton New Bern Riverfront
    • New Bern DoubleTree
    • New Bern Hilton
    • DoubleTree Hilton New Bern Riverfront
    • Sheraton New Bern
    • New Bern Sheraton
    • Hilton New Bern/Riverfront Hotel New Bern
    • DoubleTree Hilton Riverfront
    • DoubleTree by Hilton Hotel New Bern Riverfront Hotel
    • DoubleTree by Hilton Hotel New Bern Riverfront New Bern
    • DoubleTree by Hilton Hotel New Bern Riverfront Hotel New Bern

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    • Free self parking
    • Free 24-hour roundtrip airport shuttle
    • Free train station pick-up shuttle

    Food and drink

    • Full breakfast available for a fee daily: USD 12.95 per person
    • 1 restaurant
    • 1 poolside bar and 1 bar
    • Room service available
    • Coffee/tea in common area(s)

    Things to do

    • 24-hour fitness center
    • Outdoor pool

    Family friendly

    • Dry cleaning service
    • Free cribs/infant beds
    • Free rollaway/extra beds
    • Grocery/convenience store
    • Outdoor pool

    Conveniences

    • ATM/banking services
    • Ballroom
    • Banquet hall
    • Elevator
    • Free newspapers in lobby
    • Front-desk safe
    • Gift shop/newsstand
    • Grocery/convenience store

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Luggage storage
    • Porter/bellhop
    • Tour/ticket assistance
    • Wedding services

    Business services

    • 24-hour business center
    • 12 meeting rooms
    • Conference space (15000 square feet)

    Outdoors

    • Marina onsite
    • Picnic area
    • Terrace

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility

    More

    • Designated smoking areas

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Down comforter
    • Free cribs/infant beds
    • Free rollaway beds
    • Hypo-allergenic bedding
    • Pillow-top mattress
    • Premium bedding

    Bathroom

    • Free toiletries
    • Hair dryer
    • Shower/tub combination

    Entertainment

    • 37-inch flat-screen TV
    • Cable channels

    Food and drink

    • Coffee/tea maker

    More

    • Connecting rooms available
    • Desk
    • Free local calls
    • Free newspapers (weekdays)
    • Iron/ironing board
    • Phone
    • Safe

    Nearby things to do

    Activities

    • Bicycle rentals
    • Golf lessons
    • Golfing
    • Hiking/biking trails
    • Kayaking
    • Sailing
    • Scooter/moped rentals

    Where to eat

    • Christophs on the Water – Restaurant offering American cuisine. Serves breakfast, brunch, and lunch.
    • The Deck – Restaurant offering American cuisine. Serves dinner.
    • Christophs Lounge – Bar.
    5 - Excellent
    173
    4 - Good
    195
    3 - Okay
    106
    2 - Mediocre
    39
    1 - Poor
    18
    4.0
    Cleanliness
    4.2
    Service and Staff
    3.6
    Property condition

    3/5

    Needs work.

    Room was ok, on the second day had a slight pop from an electrical issue with the a/c unit. The staff moved us to another room, and gave us a free dinner. Which was nice. The staff at check in seemed to be confused about things. I had already paid for everything. She seemed to struggle with the computer. No other people where checking in. Now lets talk about the free dinner. Food was not bad. The mixed drinks from the bar where horrible. Wife and i stood at the entrance to the restaurant for a bid, no one was at the desk to seat us. Again this place was empty. The waitress must been in training. She had no clue on how to be a waitress. Brought no water, i asked for a loaded baked potatoe, she brought my stuff after must of my potatoe was eating. Brought my salad with no drinks still on the table. Thank goodness it was free. The room was pricey for what it was. The hotel needs work.

    Pros: Location

    Cons: Training for the staff. The bar on the deck was limited with drinks. Beer was hot.

    Location: Walking distance to downtown was very nice.

    Stayed 3 nights in Aug 2018

    4/5 Good

    Chose river view and paid more for I,t but the view was a huge tree. Disappointed also that I was in another building bot close to the restaurant, pool or reservation desk.

    Stayed 1 night in Sep 2018

    3/5

    Great location. Didn't like not being in the main building, and goung outside at night to go to other building. Elavators sound scary! Lights inside one didn't work. Nothing in room re: amenities or services available. No room service menu.

    Stayed 1 night in Aug 2018

    2/5

    NC vacation

    The hotel needs a major renovation. The location is perfect. The Hilton really needs to make a big investment in this property - located on the water.

    Stayed 1 night in Aug 2018

    3/5

    Minimal Response By Staff

    I requested a microwave oven and refrigerator prior to my trip. When I arrived there was neither a microwave nor refrigerator in the room. I could not call the front desk because the room phone was dead. I went to the front desk and informed them about all three items. They eventually brought up the microwave and refrigerator, but did not replace nor fix the room phone. And later that night a water bug appeared in my bathroom.

    Pros: The view, restaurant and bar.

    Cons: Staff responsiveness to room issues.

    Location: There are plenty of shops and restaurants to visit; and sailing opportunities.

    Stayed 3 nights in Aug 2018

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