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Paloma Pasha - All inclusive

5.0 star property

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Exterior
Standard Room, Pool Access | Minibar, in-room safe, iron/ironing board, free cribs/infant beds
View from property
5 restaurants, breakfast, lunch served; local and international cuisine
View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • All inclusive
  • Pool
  • On private beach
  • Breakfast included

Explore the area

View in a map
Cukuralti Mah. Ataturk Bulvari, Ozdere, Menderes, Izmir, 35495
  • Place, Çukuraltı Plajı
    ‪2 min walk‬
  • Place, Ephesus Ruins
    ‪29 min drive‬
  • Place, Sigacik Castle
    ‪47 min drive‬
  • Airport, Izmir (ADB-Adnan Menderes)
    ‪50 min drive‬

Room options

View all photos for Standard Room, Garden View

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Standard Room, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • 355 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room, Sea View

Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Standard Room, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds

View all photos for Family Suite, Partial Sea View

Family Suite, Partial Sea View | Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Family Suite, Partial Sea View

10.0 out of 10
Exceptional
(1 review)
  • 700 sq ft
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Standard Room, Pool Access

Standard Room, Pool Access | Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Standard Room, Pool Access

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds

View all photos for Terrace Suite

Terrace Suite | Minibar, in-room safe, iron/ironing board, free cribs/infant beds

Terrace Suite

  • 753 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Menderes

Located in Menderes, Paloma Pasha - All inclusive is by the sea, a 1-minute drive from Çukuraltı Plajı and 8 minutes from Ozdere Beach. .This all-inclusive property is 19.7 mi (31.7 km) from Ephesus Ruins and 24.6 mi (39.5 km) from Kusadasi Beach.

What's nearby

  • Çukuraltı Plajı - 2 min walk - 0.1 miles
  • Ephesus Ruins - 29 min drive - 22.6 miles
  • Sigacik Castle - 47 min drive - 31.4 miles
  • Teos Marina - 47 min drive - 31.4 miles
  • Akkum Beach - 48 min drive - 31.9 miles

Getting around

  • Selcuk Station - 34 min drive
  • Adnan Menderes Airport (ADB) - 51 min drive

Restaurants

  • ‪Arkadaş Cafe - ‬3 min walk
  • ‪Kabban Bistro & Lounge - ‬6 min walk
  • ‪Ambiance Cafe - ‬7 min walk
  • ‪Küçük Ev Cafe - ‬8 min walk
  • ‪Simge Cafe & Patisserie - ‬12 min walk

About this property

Paloma Pasha - All inclusive

Luxury property on the beach, with outdoor pool
Paloma Pasha - All inclusive offers 268 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Accommodations are furnished with single sofa beds. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Coffee/tea makers and minibars are provided. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available.
A private beach, an outdoor tennis court, and a health club are featured at the property. An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Elysion. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 268 air-conditioned rooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including a health club and an outdoor pool. This property also features complimentary wireless internet access, babysitting (surcharge), and an arcade/game room. The complimentary beach shuttle makes getting to the surf and sand a breeze.
Grab a bite at Paloma Restaurant, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 5 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Paloma Restaurant - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Wabi Sabi - This poolside theme restaurant serves dinner only. Reservations are required. Open select days.
Quentine - This beach theme restaurant specializes in local and international cuisine and serves dinner only. A children's menu is available. Reservations are required. Open select days.
Curio - Overlooking the garden, this steakhouse serves dinner only. Reservations are required. Open select days.
DEM MEYHANE - This beachfront theme restaurant specializes in seafood and serves dinner only. Reservations are required. Open select days.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included
Premium soft drinks included
24-hour room service (limited menu)
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues
Gourmet or à la carte dining limited to 1 meal per stay

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Kids club

Lessons/classes/games

Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free beach shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Curio
  • DEM MEYHANE
  • Paloma Restaurant
  • Quentine
  • Wabi Sabi

Things to do

  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Shopping mall
  • Steam room
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • High chair
  • In-room crib
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Stroller
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Dock
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (35 inch wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed
  • Single sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between November 10 and March 28.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: TRY 1 per vehicle (roundtrip, maximum occupancy 40)
  • Airport shuttle fee per child: TRY 1 (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 12082

We should mention

Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 13 years old are not allowed in the spa without adult supervision

Property is also known as

Paloma Pasha
Paloma Pasha Menderes
Paloma Pasha Resort
Paloma Pasha Resort Menderes
Paloma Pasha Resort All Inclusive Menderes
Paloma Pasha All Inclusive Menderes
Paloma Pasha All Inclusive
All-inclusive property Paloma Pasha Resort - All Inclusive
Paloma Pasha Resort - All Inclusive Menderes
Paloma Pasha Resort All Inclusive
Paloma Pasha Resort
Paloma Pasha
Paloma Pasha All inclusive
Paloma Pasha Resort All Inclusive
Paloma Pasha - All inclusive Menderes
Paloma Pasha - All inclusive All-inclusive property
Paloma Pasha - All inclusive All-inclusive property Menderes

Reviews

Paloma Pasha - All inclusive Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 56 out of 92 reviews
Rating 8 - Good. 28 out of 92 reviews
Rating 6 - Okay. 4 out of 92 reviews
Rating 4 - Poor. 4 out of 92 reviews
Rating 2 - Terrible. 0 out of 92 reviews

Reviews

4/10 Poor

yasemin

Traveled with family
Disliked: Property conditions & facilities, room comfort
our stay at the hotel was very uncomfortable since it was extremely noisy, and difficult to find a quiet spot.
Stayed 3 nights in Aug 2025

6/10 Okay

Saniye

Traveled with family
Liked: Cleanliness
I was not happy at all
Stayed 5 nights in Jul 2025

8/10 Good

Baris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Worth the Price

It’s a nice hotel overall. There is nice kids club and the hotel provides babysitting for 15 Euros per hour per kid, but they only accept Euros in cash. I had to go to town and find an ATM that has Euros. It turned into a pain in the neck. If you like alcohol they only offer mediocre house wine and very limited cheap spirits. There is nothing special about the food in the all-you-can eat restaurant. Food in the ala carte restaurants are good. Considering how expensive the hotel is, I won’t go there again.
Stayed 3 nights in Jul 2025

10/10 Excellent

vahid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort and friendly staff . At the dining we had Farhad looking after us with excellent service.
Stayed 7 nights in Jun 2025

10/10 Excellent

Mikhail

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Create resort with great mayonnaise and view. Service was excellent. Would stay again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Caroline

Stayed 5 nights in Oct 2024

10/10 Excellent

GORDON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are number one, excellent and so helpful
Stayed 3 nights in May 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our Best Hotel Stay

We had an amazing 3 day stay at Paloma Pasha. They upgraded our stay to a full suite with a massive patio, sea views and personal Turkish Bath and Hot tub. The food was great with many options. The all inclusive plan included all drinks as well. A perfect vacation from a month of touring the Mid East. Thank you Paloma Pasha for such an incredible experience.
Stayed 3 nights in May 2024

8/10 Good

Atilla, IZMIR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
İç ve dış mimarisi ; bahçe düzeni çok güzel ; odaların genişliği ; yataklar rahat ; yüzme havuzu harika ; sakin iskele harika ; deniz kıyısı ve denizi çok iyi.
Stayed 4 nights in Apr 2024

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Anniversary getaway

We decided to book Paloma Pasha on the reviews we read recently. The hotel was so much better than we all expected, from the moment we arrived everyone made us very welcome. We booked a swim up room, although the water was cold, we did try, perhaps a thought for the future, it may need to be heated in the early season. We tried the a la carte restaurants and both were lovely, our favourite was Wabi Sabi, but Quentine has a lovely setting overlooking the sea. Special thanks to Kadir at Guest Relations who was so thoughtful and kind. He is a asset to this hotel. We hope to come back soon and relive the good times we had there.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sanil

Liked: Staff & service, property conditions & facilities
Great place hotel and staff
Stayed 2 nights in May 2023

10/10 Excellent

Ali

Stayed 7 nights in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An experience to live!

We've stayed in a terrace suit; the room, the facilities, food, kindness of the staff was amazing. I certainly recommend this experience. Special thanks to Mrs. Seçil and Ms. Ceren on front desk for their continous support and kindness.
Stayed 3 nights in Sep 2021

8/10 Good

Makbule, Allison Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my parents stayed here 3 nights and honestly everything was great except their food which I’m shocked nobody else mentioned it in their reviews. Food was tasteless, either no salt or too salty. Not much variety.. But the beach is very nice and the hotel is pretty quiet so overall it was a good experience.
Stayed 3 nights in Sep 2021

10/10 Excellent

Luke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2019

10/10 Excellent

Elif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with beautiful views, very nice swimming pool and great restaurants
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The cleanliness was of good standard and the rooms were lovely. Some of the staff appeared to be reluctant to approach or serve you. Overall, I I had a good experience but communications in English can also be improved.
Stayed 5 nights in Apr 2019

4/10 Poor

Andrea, United Kingdom

Liked: Cleanliness, staff & service

Serious concerns

We have just returned from a 2 week break at Paloma Pasha. Firstly I have to say how wonderful the waiters, restaurant managers, bar staff and cleaners are, they work a very hard job and always were so polite and accommodating. Pool and Sea was well life guarded and safe. Now the serious part, our daughter was served raw chicken not once but 3 times during our stay. The first time we reported it to the restaurant manager and guest relations manager, we felt this was taken very seriously and we put it down to error. The second time, my daughter reported to the Guest Relations Manager and she asked that the General Manager contact her to discuss this further as was not acceptable, she was met with a reply of 'Her chicken was ok when she ate it at lunchtime" and nothing further more was done, no general manager contacted us at all. The third time was the last day and I took a piece of chicken that has just been put on the buffet straight from the grill and it was raw again, I gave it straight back to the chef! This could be very serious especially for a young child or elderly person. The food was rarely hot and overall the worst food that we have ever eaten on holiday. I think the Tripe Soup tipped it over the edge! Food felt really low end budget and we wonder if it was because the Lire was very poor. Quite a few trip hazards around the pool decking area, the amenities for the animation team are very sub standard with a dart board and a left handed archery bow.
Stayed 14 nights in Aug 2018

10/10 Excellent

TB, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel!

Excellent accommodations, extremely friendly staff. Osman and Hassan Mobarak are the best in the restaurant. They were very friendly and nice. they are truly an asset. Beser from the room service was also extremely friendly and accommodating. The food was really good and the facility is a great place to relax and enjoy your vacation. We went there twice this year and planning to go back in the future.
Stayed 7 nights in Sep 2017

6/10 Okay

LEO, Istanbul

Liked: Cleanliness, room comfort
The Hotel needs renovation especially the beach,water is nice but not excellent,it's very shallow you must walk quite a few in the sea in order to be able to swim.Staff were good generally,foods were average they could have more variation I think, (except of Turkish night),the activities are poor you might be boring all day there is no nearly any activity to do around hotel or in the hotel,rooms were very clean always and has enough space for a family.I would generally recommend for the family with children.
Stayed 5 nights in Jul 2017

8/10 Good

John, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice relaxing resort

We stayed in a Terrace Suite which overlooked the pool and the sea, the view was beautiful and most nights we would sit in the Jacuzzi enjoying the evening sun. The room was beautiful and would be recommended to those wishing to stay at Paloma Pasha. Our stay was during April, the sun during the day was hot however in the evening it got chilly. The hotel would provide blankets to guest which came in handy and I thought that was a nice touch towards Guest satisfaction. Although it was hot during the day, the swimming pool was cold but bearable once jumping in and getting that initial shock. The food choice was ok, however a greater variety is needed. Comparing to Club Sultan from previous trips, Sultan provided a greater variety. For my son Joseph, there was a kids club. Once spending a few days there, he became very comfortable with the staff and enjoyed his time. They looked after him very well and was sad to be leaving. We would like to thank Ferdi, the kids club team (sorry I can't remember all the names) and the chef lady (again apologies for not knowing names) for all their time. Perhaps due to low season, the entertainment games were limited. Greater choice is recommended and would hope this would be the case in higher seasons. Overall, we as a family enjoyed the hotel and would stay again.

10/10 Excellent

Ricky James, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my second year at this resort, and both times the overall experience has been outstanding. The staff are always very welcoming and helpful towards whichever needs you have. They pretty much have everything that you would need on a holiday away in the sun. A beautiful outdoor swimming pool, which is very relaxing. An indoor pool for those who which to swim or relax indoor for a while away from the sun. The sea is right there also on the same resort, and they have a wide range of activities that you can do. This hotel also has a few slides which actually are pretty fast, however you are met with a freezing cold pool at the bottom. This is due to the slide section being slightly in the shade. The hotel has a wide range of options regarding restaurants, and although our food taking 2 hours in the Italian restaurant one night.. the smiling faces of the servers kept us entertained and kept the alcohol flowing. There is always something happening in the evening, whether this be at the jazz club or a late night party in pasha (the nightclub). The rooms are all very clean with outstanding views. They also are very flexible with rooms and the number of people you can have in them. I was in the smallest room, but there was 3 of us in there. 2 had their own beds, and they made the sofa bed up for me. I cannot fault this hotel at all, only maybe the wifi, but when they have such an amazing place for you to relax, the last thing you need to do is be on the phone all day!! ENJOY..

4/10 Poor

juber, tyne and wear

Disliked: Staff & service, property conditions & facilities

Hotel Looks good, but dirty & cold pool,

Hotel looks good, food generally was good. But there were a few issues. - some some lifts didn't work properly, others were out of order. - buffet would run out of certain items too quickly and too often. - all hotel staff (including manager) would always 'pass the buck' when complaints were made. - indoor pool water was murky and had bits of tissue floating in it, was never cleaned for the whole week. - outdoor pool had heating turned down or off. It was too cold to swim all week. Pool was always empty because of this. - Al a carte resturant service was shockingly bad. Waited 2 hours for mains, which were cold, got wrong deserts, most of the starters never came out at all, and whe we complained, waiters would walk off claiming not to speak English, but would speak English to other guests.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service , friendly atmosphere , beautiful place