There is nothing like true Portuguese hospitality. Every staff member ensures you needs are met, you have everything to make your staff perfect. The Jacuzzi was not working in my room so I was given access to the penthouse suite to use that jacuzzi during my stay. The restaurant is beautiful, the gym and sauna a nice addition but for me the highlight was the golden spa massage which was divine, the therapist an angel who offered the best massage I have ever experienced. Location is close to Aveiro, a true little venice, a modern bustling town that needs to be explored and appreciated. The only annoying aspect was the outdated misinformation hotels.com had about the hotel and its services and incorrect prices offered and charged, but that is not the hotels responsibility.