6/10 Okay
Robert
Traveled with partner
Sep 11, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We reserved and paid for 3 nights. But after 2 nights we received a text message stating that we needed to return to the hotel and check out, as we had gone beyond the 11:00 check out time. I text back explaining that we were paid through the following day. Then the owner, Roy, called me and said we had not paid for 3 nights, just 2. I didn’t have my receipt from Expedia with me. We did not have a car and had walked quite a ways to an antique warehouse store. The visit to Which was the reason we came to Hudson. But he was insistent that we pack and leave the room. He asked if we were traveling with the people in the room above us because they too weren’t around and had gone beyond their reserved date. We weren’t By the time we were able to walk back the house keeper was at our door wanting to get the room ready for the waiting new guest. I found the receipt and called Roy. It clearly indicated our check in and check out dates. Showing all three dates and payment for them. But he still said it didn’t match his info. I showed it to the very sweet housekeeper and she looked it, took my phone and spoke to Roy. Then she passed the phone on to some other guy that walked away from us talking to Roy. When I got the phone back Roy still said our information doesn’t match what he has. So, I took a picture of our receipt and sent it to him by text. He then said we could stay another night. But by then it was too late to go back to the warehouse and finish our search. It Sucked.
Robert
Stayed 3 nights in Sep 2025