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JEN Hong Kong by Shangri-La

4.0 star property

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Photo gallery for JEN Hong Kong by Shangri-La

Executive lounge
Seasonal outdoor pool
Exterior
In-room dining
1 bedroom, in-room safe, desk, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
$144
$140 nightly
$144 total
Total with taxes and fees
Apr 7 - Apr 8

Explore the area

View in a map
508 Queens Road West, Western District, Hong Kong
  • Place, University of Hong Kong
    ‪3 min walk‬
  • Place, Victoria Harbour
    ‪2 min drive‬
  • Place, Hong Kong - Macau Ferry Terminal
    ‪2 min drive‬
  • Airport, Hong Kong (HKG-Hong Kong Intl.)
    ‪31 min drive‬

Room options

View all photos for Deluxe City View Queen Room

Deluxe City View Queen Room | 1 bedroom, in-room safe, desk, blackout drapes

Deluxe City View Queen Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Queen Room

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Harbour View Queen Room

9.2 out of 10
Wonderful
(16 reviews)
  • Harbor view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior City View Queen Room

Superior City View Queen Room | 1 bedroom, in-room safe, desk, blackout drapes

Superior City View Queen Room

8.6 out of 10
Excellent
(32 reviews)
  • City view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Mountain View

Club Room, 1 Queen Bed, Mountain View | 1 bedroom, in-room safe, desk, blackout drapes

Club Room, 1 Queen Bed, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Harbor View

Club Room, 1 Queen Bed, Harbor View | 1 bedroom, in-room safe, desk, blackout drapes

Club Room, 1 Queen Bed, Harbor View

  • Harbor view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Twin Room

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Harbour View Twin Room

8.0 out of 10
Very good
(2 reviews)
  • Harbor view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior City View Twin Room

1 bedroom, in-room safe, desk, blackout drapes

Superior City View Twin Room

9.2 out of 10
Wonderful
(21 reviews)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Twin Room, Harbor View

1 bedroom, in-room safe, desk, blackout drapes

Club Twin Room, Harbor View

8.0 out of 10
Very good
(2 reviews)
  • Harbor view
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room (Jen Residence)

Room (Jen Residence) | 1 bedroom, in-room safe, desk, blackout drapes

Room (Jen Residence)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Cityscape)

Room, 1 King Bed (Cityscape) | 1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed (Cityscape)

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room (Cityscape)

Twin Room (Cityscape) | 1 bedroom, in-room safe, desk, blackout drapes

Twin Room (Cityscape)

  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 1 King Bed (Harbourscape)

Room, 1 King Bed (Harbourscape) | 1 bedroom, in-room safe, desk, blackout drapes

Room, 1 King Bed (Harbourscape)

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room (Harbourscape)

Twin Room (Harbourscape) | 1 bedroom, in-room safe, desk, blackout drapes

Twin Room (Harbourscape)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed (Harbour)

Club Room, 1 King Bed (Harbour) | 1 bedroom, in-room safe, desk, blackout drapes

Club Room, 1 King Bed (Harbour)

  • Sleeps 2
  • 1 King Bed

View all photos for Club Twin Room (Harbour)

Club Twin Room (Harbour) | 1 bedroom, in-room safe, desk, blackout drapes

Club Twin Room (Harbour)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed (Mountain)

Club Room, 1 King Bed (Mountain) | 1 bedroom, in-room safe, desk, blackout drapes

Club Room, 1 King Bed (Mountain)

  • Sleeps 2
  • 1 King Bed

View all photos for Club Twin Room (Mountain)

Club Twin Room (Mountain) | 1 bedroom, in-room safe, desk, blackout drapes

Club Twin Room (Mountain)

  • Sleeps 2
  • 2 Twin Beds

Club Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Club Suite, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

Similar properties

In-room safe, desk, laptop workspace, blackout drapes
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  • Air conditioning
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4.3 out of 5, Excellent, 2,228 reviews
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The price is $78
Apr 9 - Apr 10
Total with taxes and fees
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About the neighborhood

Hong Kong Island

A stay at JEN Hong Kong by Shangri-La places you in the heart of Hong Kong Island, within a 5-minute drive of Hong Kong - Macau Ferry Terminal and Victoria Harbour. .This hotel is 1.9 mi (3.1 km) from Soho and 2.2 mi (3.6 km) from Lan Kwai Fong.

What's nearby

  • University of Hong Kong - 3 min walk - 0.2 miles
  • Victoria Harbour - 2 min drive - 1.1 miles
  • Hong Kong - Macau Ferry Terminal - 2 min drive - 1.1 miles
  • Soho - 2 min drive - 1.3 miles
  • Lan Kwai Fong - 2 min drive - 1.6 miles

Getting around

  • Shek Tong Tsui Terminus Tram Stop - 2 min walk
  • Hong Kong Wan Chai Station - 5 min drive
  • Hong Kong International Airport (HKG) - 31 min drive

Restaurants

  • ‪Café Malacca - ‬1 min walk
  • ‪McDonald's 麥當勞 - ‬1 min walk
  • ‪Baan Thai - ‬2 min walk
  • ‪Fineprint - ‬2 min walk
  • ‪Tai O Café Kitchen - ‬1 min walk

About this property

JEN Hong Kong by Shangri-La

JEN Hong Kong by Shangri-La offers 283 accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include showers, slippers, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Make yourself at home in one of the 283 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature hair dryers and slippers. Conveniences include phones, as well as safes and desks.
Enjoy recreational amenities such as a 24-hour fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
For lunch or dinner, stop by Cafe Malacca, a restaurant that specializes in Malaysian cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Hong Kong Island? This hotel has 1033 square feet (96 square meters) of space consisting of conference space and meeting rooms. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Cafe Malacca - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.
Club Lounge - This rooftop bar overlooks the ocean. Reservations are required. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: HKD 238 for adults and HKD 238 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cafe Malacca
  • Club Lounge
  • Lobby Bar

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,033 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 28 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The property will be renovating from August 28 2025 to March 31 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Select guestrooms
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately HKD 238 for adults and HKD 238 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

The seasonal pool will be open from June to August
Pool access available from 7:30 AM to 7:30 PM
A car is not required for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Hong Kong Traders
Hong Kong Traders Hotel
Traders Hong Kong
Traders Hong Kong Hotel
Traders Hong Kong Shangri-La
Traders Hotel Hong Kong
Traders Hotel Hong Kong Shangri-La
Traders Hotel Shangri-La Hong Kong
Traders Shangri-La Hong Kong
Traders Shangri-La Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong Shangri-La
Jen Hong Kong Shangri-La
Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
Hotel Hotel Jen Hong Kong by Shangri-La
Hotel Jen Hong Kong by Shangri-La Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong
Hotel Jen Hong Kong by Shangri La
Hotel Jen Shangri-La
Jen Shangri-La

JEN Hong Kong by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 523 out of 1001 reviews
Rating 8 - Good. 356 out of 1001 reviews
Rating 6 - Okay. 76 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 20 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Yingyan

Disliked: Property conditions & facilities
The room is too cold even after I turned off the AC. My skin got itchy after I spent several hours in the room. Not sure if it's because the air is too dry or because there are bugs in the room as the room is old. I have never had this itchy experience in other hotels, so this is a red flag for me. Location is great, just next to the exit of MTR.
Stayed 5 nights in Dec 2025

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location and Staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Eelee

Stayed 1 night in Dec 2025

8/10 Good

Helena

Traveled with partner
Liked: Cleanliness, amenities
Staff are courteous and efficient. Room was a bit outdated, but they are undergoing renovations. Hope that when we visit next time, it will be fully upgraded with new renovation.
Stayed 4 nights in Nov 2025

8/10 Good

Peter Kwok Wah

Stayed 7 nights in Nov 2025

8/10 Good

How Lieh

Liked: Cleanliness, staff & service
Hotel overall looks old but currently undergoing renovation
Stayed 3 nights in Nov 2025

8/10 Good

Siu Wing, richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Good food. Good service and Good house keeping service. I will be
Stayed 2 nights in Nov 2025

10/10 Excellent

king man

Liked: Cleanliness, property conditions & facilities
Clean room Helpful reception staff
Stayed 6 nights in Oct 2025

10/10 Excellent

Nowin

Liked: Cleanliness, staff & service, amenities
Nice location. Clean, staff were nice.
Stayed 2 nights in Oct 2025

6/10 Okay

Dan

Liked: Cleanliness
Good firm mattress, house keeping staff excellent, great location for authentic HK food around the hotel, and within walking distance to hiking trails, 2 minutes to MTR station.
Stayed 4 nights in Oct 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was undergoing renovations, so some amenities were not available, but staff were helpful and friendly, room was spacious for Hong Kong and comfortable. Would come again.
Stayed 5 nights in Oct 2025

2/10 Terrible

Joe

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast was way out of price rang and they didn’t clean room on last day for some reason
Stayed 3 nights in Oct 2025

10/10 Excellent

YU

Liked: Cleanliness, staff & service, property conditions & facilities
clean room nice staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 5 nights in Sep 2025

10/10 Excellent

Eng Lam

Liked: Cleanliness, staff & service
Yes
Stayed 3 nights in Sep 2025

6/10 Okay

Mark

Disliked: Amenities, property conditions & facilities
Tired and poor services. Sad public areas and poor food.
Stayed 3 nights in Sep 2025

8/10 Good

Lara

Traveled with family
Liked: Cleanliness, staff & service
Really friendly reception person. Room was clean and had all we needed. Excellent buffet breakfast with great selection and nice area to eat in with great outdoor light. Really friendly staff. Unfortunately pool is closed, temporary gym set up in a room was helpful.
Stayed 4 nights in Sep 2025

6/10 Okay

Darashaw

Liked: Cleanliness, staff & service
I have stayed here before and really liked it, but this time because of the renovation work and no gym or swimming pool it wasn’t up to its usual standard.
Stayed 1 night in Aug 2025

6/10 Okay

Darashaw

Liked: Cleanliness, staff & service
Nice hotel but due to renovation work it was noisy. Missed using the gym & pool.
Stayed 2 nights in Aug 2025

8/10 Good

Richard, New York

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice room, if a bit small. A drag that so much of the hotel was closed due to repairs.
Stayed 1 night in Aug 2025

10/10 Excellent

Shijian, S. Hamilton

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 6 nights in May 2025

10/10 Excellent

Michael

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 3 nights in May 2025

8/10 Good

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Stay

Conveniently located near MTR and surrounded by eateries. Not the most modern rooms but very clean and comfortable. An in-room Nespresso machine would have been great. Staff were helpful and cheerful throughout with special mention to Benjamin, Leon and Sharon.
Stayed 4 nights in Jul 2025

10/10 Excellent

Anup

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Excellent location. Great amenities. good views. Comfortable room. Close to metro and tram station. Groceries and mom and pop restaurants closeby.
Stayed 6 nights in Jun 2025

8/10 Good

Narae

Stayed 2 nights in Jun 2025